Top 792 Customer service representative Jobs in Ladera Ranch, Ca

E-Commerce Customer Service Agent
Clearly Filtered, Inc. —Rancho Santa Margarita, CA
- $33.50 - $35.50 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Continuous improvement
- Paid holidays
- Health insurance
13d
Customer Service Representative / Dispatcher – Plumbing Service Department
Partners Plumbing Inc. —Rancho Santa Margarita, CA
- $23 - $30 an hour
- Full-time
- Office
- Administrative experience
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Customer Success Specialist (Bilingual: Chinese & English)
Suntek Systems Inc —Irvine, CA
- From $28 an hour
- Full-time
- Background check
- English
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
2d
Service Business Development Center (BDC) Representative
Capistrano Valley Toyota —San Juan Capistrano, CA
- $3,350 - $4,800 a month
- Full-time
- Bilingual
- Background check
- Dealership
- Wellness program
- Paid holidays
Quick Apply
Customer Service Associate
PropertyRate, LLC —Orange, CA
- $18.50 - $21.00 an hour
- 8 hour shift
- Hybrid work
- Background check
- Google Workspace
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
On-Site Customer Service Representative - Mission Viejo, CA
Sharecare —Mission Viejo, CA
- $24 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- HIPAA
14d
Customer Service Coordinator
Eggs Unlimited —Irvine, CA
- $25 - $35 an hour
- Overtime
- Office
- US work authorization
- In-person
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative
HOMESHIELD PEST CONTROL INCORPORATED —Mission Viejo, CA
- $20 - $23 an hour
- Full-time
- Organizational skills
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Associate Customer Relations Representative
Applied Medical —Rancho Santa Margarita, CA
- $24 - $28 an hour
- Full-time
- Microsoft Outlook
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
13d
Customer Care
Noritz America —Fountain Valley, CA
- $20 - $25 an hour
- Monday to Friday
- Pass drug screening
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Client Services Representative
Healthquest Esoterics Inc —Irvine, CA
- $20 - $24 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Laboratory experience
- Health insurance
- 401(k)
Quick Apply
Customer Service Representative
Tax Relief Advocates —Irvine, CA
- $20 an hour
- Full-time
- Typing
- In-person
- 1 year
- Dental insurance
- Vision insurance
Quick Apply
13d
BDC Customer Service Representative
Santa Margarita Ford —Rancho Santa Margarita, CA
- $22 - $28 an hour
- Full-time
- Background check
- 18 years or older
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
Customer Program Associate
Virtium —RSM, CA
- $25 - $35 an hour
- Full-time
- Office
- Presentation skills
- Bachelor's degree
- Opportunities for advancement
Quick Apply
15h
CSR-Manufacturing
Confidential —Corona, CA
- $24 - $27 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- 401(k)
Quick Apply
Customer Service Representative (4-month assignment)
Score Sports —Irvine, CA
- $20 - $23 an hour
- Temporary
- Spanish
- Microsoft Excel
- Microsoft Outlook
5d
Call Center Representative
West Coast University —Irvine, CA
- $21.43 - $28.95 an hour
- Part-time
- Mid-level
- High school diploma or GED
- 1 year
Call Center Representative I
TaxRise —Irvine, CA
- $22 - $23 an hour
- Overtime
- Background check
- Financial services
- In-person
- Paid training
- Health insurance
Quick Apply
6d
Customer Service Representative
Fasttrack Relief —Newport Beach, CA
- $60,000 - $180,000 a year
- Full-time
- Spanish
- Mid-level
- Typing
- Opportunities for advancement
- Flexible schedule
Quick Apply
NOW HIRING! Tele-Sales and Customer Service Agents Wanted!
Curetax Financial —Irvine, CA
- $68,100 - $225,000 a year
- Full-time
- Sales
- Customer service
- Computer literacy
Quick Apply
14d

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E-Commerce Customer Service Agent

Clearly Filtered, Inc.
Rancho Santa Margarita, CA

Apply Now

Job Details

Full-time
$33.50 - $35.50 an hour
13 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication

Full Job Description

Location: Rancho Santa Margarita, CA
Schedule: Monday - Friday | 9:00am - 4:00pm
Work Type: Hybrid (3 days onsite required)
FLSA Status: Non-Exempt
Compensation: $33.50 - $35.50 per hour (equivalent to approximately $56,615 - $59,995 annually based on scheduled shift of 9am - 4pm). Compensation will be based on experience and alignment with the role.

Who We Are
At Clearly Filtered, our mission is to help people live well, starting with the water they drink. We build high-performance filtration products backed by science and rigorous third-party testing, because trust isn’t claimed, it’s earned. Our technology is purpose-built to remove what others miss, so every person who finds us is genuinely better off for it.

About the Role

The E-Commerce Customer Service Agent owns the end-to-end resolution of customer issues across orders, subscriptions, and product experience. This role requires strong critical thinking, sound judgment, and the ability to navigate systems while delivering a high-quality, trust-building customer experience. You will serve as both a problem solver and a product expert, ensuring customers receive clear, accurate, and effective support.

This role is based in Rancho Santa Margarita, CA. Candidates should only apply if they are able to work onsite at least 3 days per week upon onboarding completion.

What You’ll Do

Customer Support & Issue Resolution

Deliver high quality support across phone, email, and chat with strong responsiveness and accuracy
Diagnose and resolve complex issues across orders, subscriptions, shipping, and product performance
Identify root causes and drive full resolution, not just immediate fixes
Communicate clearly and confidently, guiding customers through solutions
Take full ownership of issues from intake through resolution, ensuring nothing falls through the cracks

Systems Troubleshooting & Product Expertise

Investigate issues across platforms
Analyze order history, subscription activity, and system behavior to determine root causes
Troubleshoot billing issues, system discrepancies, and workflow breakdowns
Navigate multiple tools simultaneously while maintaining accuracy in a high volume environment
Provide clear, actionable guidance on product usage and maintenance
Translate technical knowledge into simple, customer-friendly explanations
Develop deep expertise in products, systems, and customer journeys, staying ahead of updates and common failure points

Ownership, Judgment & Continuous Improvement

Prioritize effectively, balancing speed, quality, and customer impact
Exercise strong judgment in ambiguous or high-pressure situations
Partner with team members to ensure consistency and share knowledge and best practices
Contribute to documentation, training materials, and process improvements
Identify recurring issues and recommend solutions to improve the customer experience

What You Bring

2+ years of experience in e-commerce/SaaS customer support, technical support, or similar roles required
Strong problem-solving skills with the ability to effectively communicate solutions
Experience handling orders, subscriptions, billing, or product-related issues
Ability to navigate multiple systems and synthesize information quickly
High attention to detail and accuracy in fast-paced environments
Clear, confident communicator who can simplify complex issues
Strong judgment and ability to prioritize effectively
Comfortable operating in ambiguity and solving problems without clear direction
Collaborative team player who prioritizes team wins over individual accomplishments

Who You Are

Positive, accountable team player who cares about the customer experience
Detail-oriented and take pride in accuracy and getting things right the first time
Clear and confident communicator, able to simplify complex or technical information
Naturally curious and enjoy digging into problems
Strong problem solver, comfortable troubleshooting across systems and scenarios
Move with urgency while maintaining a high level of quality
Take full ownership of issues from start to finish
Resourceful and self-sufficient, with good judgment on when to escalate
Thrive in fast-paced, high-volume environments
Adaptable and comfortable with evolving processes and ambiguity

What Success Looks Like

Owns customer issues from start to finish, taking full responsibility until the customer has a clear, accurate, and complete resolution.
Builds trust through every interaction by communicating with empathy, confidence, and professionalism while delivering an exceptional customer experience.
Solves problems at the root cause, using strong critical thinking and sound judgment rather than relying on workarounds or quick fixes.
Demonstrates deep product and systems expertise, confidently navigating orders, subscriptions, billing, and internal platforms to resolve complex issues.
Maintains a high standard of quality and accuracy, balancing speed with attention to detail in a fast-paced, high-volume environment.
Exercises strong judgment, knowing when to work independently, collaborate with teammates, or escalate issues appropriately.
Contributes beyond individual tickets by identifying recurring issues, improving documentation, sharing knowledge, and helping strengthen team processes.
Embraces continuous learning, quickly adapting to new products, systems, and processes while proactively expanding expertise.

What We Offer

Hybrid work flexibility with 9am - 4pm working hours
Medical, Dental, Vision, and Life Insurance benefits
401(k) with company match
Paid holidays, floating holiday, and PTO
The opportunity to be part of a growing brand focused on helping people live healthier live

What To Expect
Our interview process is designed to help us get to know you beyond your resume while giving you a clear picture of the role, team, and our work environment.

The process typically includes:

An initial video interview with a member of our People team
A second video interview with the hiring manager focused on e-commerce customer service experience, critical thinking, and problem-solving
An onsite interview with team members and cross-functional partners, which includes an assessment.

We aim to keep the process thoughtful, communicative, and respectful of your time!

___________________________________
Clearly Filtered is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants and employees. We do not discriminate in any aspect of employment on the basis of any protected characteristic under applicable federal, state, or local law. This includes recruitment, hiring, compensation, promotion, training, discipline, and termination. Employment decisions are based on business needs, job requirements, individual qualifications, and merit.

Apply Now

Refine Your Search

customer service representative jobs in ladera ranch, ca

E-Commerce Customer Service Agent

Customer Service Representative / Dispatcher – Plumbing Service Department

Customer Success Specialist (Bilingual: Chinese & English)

Service Business Development Center (BDC) Representative

Customer Service Associate

On-Site Customer Service Representative - Mission Viejo, CA

Customer Service Coordinator

Customer Service Representative

Associate Customer Relations Representative

Customer Care

Client Services Representative

Customer Service Representative

BDC Customer Service Representative

Customer Program Associate

CSR-Manufacturing

Customer Service Representative (4-month assignment)

Call Center Representative

Call Center Representative I

Customer Service Representative

NOW HIRING! Tele-Sales and Customer Service Agents Wanted!

I want to receive the latest job alert for customer service representative in ladera ranch, ca

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