Top 1 Helpdesk specialist Jobs in Ladson, Sc

IT Support Specialist
Redwood Materials —Ridgeville, SC
- Full-time
- Azure
- Mid-level
- Windows
3d

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1d

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IT Support Specialist

Redwood Materials -
Ridgeville, SC

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Job Details

Full-time
3 days ago

Qualifications

Desktop computer repair
Knowledge management
Azure
Human-machine interface (HMI) systems
Smartphone (troubleshooting support)
IT user and group management
Linux support
GPO
Enterprise software
Laptop (troubleshooting support)
iOS
In-person customer service
Machine troubleshooting
Equipment troubleshooting
Public Cloud
Mid-level
Windows
Incident Escalation
Printer (troubleshooting support)
Inventory management software
Android
Barcode scanners
Internal employee customer service
Technology management
Desktop (troubleshooting support)
IT project management
Customer support ticket management
macOS administration
Mobile device management
Customer service knowledge base

Full Job Description

About Redwood Materials

Redwood is localizing a global battery supply chain that seamlessly integrates recovery, reuse, and recycling — keeping critical minerals in circulation and driving the energy transition. Founded in 2017, we're delivering low-cost and large-scale energy storage and producing battery materials in the U.S. for the first time, all from batteries we already have.

Position Summary:

Redwood Materials is seeking an experienced & skilled individual to join the IT/OT Support team for our fast-growing and dynamic environment. The individual in this role will provide support for end-user devices, software, accounts, and workflows. They will work with and receive ticket escalation from their peers on the support team, and they will utilize the IT helpdesk ticketing system for issue intake, documentation, and escalation to other support teams. This role will involve support of employees and devices on-site at multiple facilities, mobile, as well as remote employees who are national and international in a mix of business and industrial settings. Occasional personal vehicle use. May include national and international travel.

Essential Duties and Responsibilities

Enterprise endpoint support – laptop and desktop management, domain accounts, software support, printers
Manufacturing support – Supervisory Control and Data Acquisition (SCADA) devices, Human-Machine Interfaces (HMIs), process cameras, label printers, barcode scanners.
Provision, maintain, and support Windows, MacOS, Linux, iOS, and Android based systems and devices
Manufacturing Execution System (MES) Process development & support
Thorough troubleshooting, documentation, and resolution of support issues and processes
Escalation of trouble tickets to other support teams
Utilize the IT Knowledge Base system to define and promote best practices and procedures within the Redwood enterprise IT environment
Serve as knowledge lead for enterprise best practices on operational workflows and processes utilizing technology
Serve as the lead on enterprise projects involving IT, including construction, equipment moves, and new technology implementations.
Configure and define IT services utilizing technologies like Microsoft Active Directory, Group Policies, Microsoft Entra, inventory and warehouse system mobile device and endpoint management, and more.

Skills, Knowledge, and Abilities

1+ years in an enterprise IT Support related role
Supporting HMIs, label printers, scanners, and other process support equipment
IT Desktop Support, Active Directory, Microsoft Azure, Windows, MacOS, Linux
Excellent customer service, attitude, and self-motivation
Desire to learn and grow along with the company

The position is full-time. Compensation will be commensurate with experience.

We collect personal information (PI) from you in connection with your application for employment with Redwood Materials, including the following categories of PI: identifiers, personal records, professional or employment information, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. If you have additional privacy-related questions, please contact us at [email protected].

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