Company Mission Statement:
Our mission is to provide a personable and accurate service to all our clients by offering dynamic service to cover almost any technical need someone would request from us. Our team is dedicated to trying our absolute best to resolve and innovate to accommodate our clients to ensure that they can experience a more efficient and stress-free work experience every day!
Vital Integrators is a team of hard-working, wholesome individuals who try their best to provide the best experience possible to people. In the face of uncertainty, we can always turn to one another for comfort or guidance. I always feel like my team has my back. Vital Integratorsprovides an environment where I can thrive not just because of my abilities but because motivation is infectious. We all put in our best efforts to become the best versions of ourselves, to ensure that we can all succeed in life as individuals, as a team, and as a business.
We want candidates who:
- Understand that our clients are our top priority
- Work well in a team and as an individual
- Have a say in making the company better and helping improve support processes
- Be the best at your job with your skillset. Be the best you, not the best.
- Have a desire to improve, learn and participate in continuing education.
- Must be willing to take ownership of a project or problem.
- Prefer a work environment that likes to have a little fun but still gets the job done with excellence and professionalism
- Must have attention to detail and know how to document your steps for resolutions.
- Must know how to follow instructions without skipping steps.
Position Overview
We are seeking an IT Support Specialist I to join our service desk team. This is an entry-level role ideal for someone with foundational IT knowledge and a passion for helping users.
This position is responsible for handling Level 1 support tickets, troubleshooting common technical issues, and delivering excellent customer service while working within a structured MSP environment. While working under the supervision of the Service Delivery Manager, this person will work with a great deal of independence to establish daily and weekly work order priorities and performs related work as required.
Key Responsibilities
- Provide Tier 1 technical support for end users across multiple client environments
- Respond to service requests via phone, email, and ticketing system
- Windows operating systems
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- User accounts (Active Directory / Entra ID)
- Basic networking (WiFi, connectivity, VPN)
- Printers and peripherals
- Perform user onboarding/offboarding tasks (account creation, permissions, device setup)
- Document all work clearly in the ticketing system
- Follow established escalation procedures when issues require higher-level support
- Assist with endpoint setup, imaging, and deployments
- Maintain a high level of professionalism and communication with clients
Attention to detail is a must:
- Accurately document steps you take to troubleshoot and resolve issues.
- Effectively communicate through written and verbal communication.
- Enter in time entries accurately throughout the day to track time spent on support and other activities
- Help fellow team members with support issues
- Continue to improve your abilities through training that is assigned by management
- Troubleshoot hardware, software and network operating systems
- Be familiar with all hardware and software at each client location
- Be familiar with network operating system for each client
- Provide individual training and support on request
- Provide recommendations about accessing information and support
- Maintain current and accurate inventory of technology hardware, software and resources for clients
Equipment and Job Location
This person must demonstrate and strive to constantly maintain a proficiency in learning and using technology software and hardware. This person will have office space at the Vital Integrators offices but will travel to clients to perform work.
KNOWLEDGE, SKILLS AND ABILITIES
(The knowledge, skills and attitudes required for satisfactory job performance)
Required Qualifications
- 0–2 years of IT support experience (MSP experience is a plus)
- Windows 10/11
- Microsoft 365 environment experience is a plus
- Active Directory experience is a plus
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Ability to prioritize tasks and manage multiple tickets effectively
- Reliable and detail-oriented
Preferred Qualifications
- Experience in a Managed Service Provider (MSP) environment
- Familiarity with ticketing systems (ConnectWise, Autotask, etc.)
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Entry-level certifications such as:
- CompTIA A+
- Network+
- Microsoft Fundamentals certifications
What Success Looks Like
- Tickets are resolved accurately and within SLA targets
- Clients receive clear, friendly, and professional communication
- Proper documentation is maintained for all work performed
- Issues are escalated appropriately and efficiently
- You continuously expand your technical knowledge and skills
Skills
The employee must demonstrate the following skills:
- Ability to install and administer computer hardware, software and networks
- Team building skills
- Analytical and problem solving skills
- Decision making skills
- Effective verbal, presentation and listening communications skills
- Effective written communications skills
- Computer skills including the ability to operate computerized accounting, spreadsheet, word-processing, graphics and website development programs at a highly proficient level
- Stress management skills
- Time management skills
Personal Attributes
The employee must demonstrate the following personal attributes:
- be honest and trustworthy
- be respectful
- possess cultural awareness and sensitivity
- be flexible
- demonstrate sound work ethics
WORKING CONDITIONS
(The unavoidable, externally imposed conditions under which the work must be performed and which create hardship for the employee including the frequency and duration of occurrence of physical demands, environmental conditions, demands on one’s senses and metal demands.)
Physical Demands
The Support Technician will have to spend long hours sitting and using office equipment and computers, which can cause muscle strain. The Support Technician will have to do some lifting of computer equipment, supplies and materials from time to time. Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 40 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.
Environmental Conditions
The Support Technician may have to manage a number of projects at one time, and may be interrupted frequently to meet the needs and requests of clients. The Support Technician may find the environment to be busy, noisy and will need excellent organizational and time and stress management skills to complete the required tasks.
Mental Demands
The Support Technician deals with a very stressful environment as many of the clients are frustrated and require immediate services.
Qualifications:
Education and Experience:
- Equivalent to completion of two years of college-level coursework in computer science, information technology or a related field and two years of general computer installation, maintenance and repair experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.
Licenses:
- Must possess and maintain a valid Louisiana driver’s license and a satisfactory driving record.
Plus but not required:
- Cable install management
- Network cabling standards
Job Type: Full-time
Job Type: Full-time
Expected hours: 40.0 per week
Benefits:
- Flexible schedule
- Paid time off
- Professional development assistance
Application Question(s):
- Willing to submit to a background check and drug screen?
Ability to Relocate:
- Broussard, LA 70518: Relocate before starting work (Required)
Work Location: Hybrid remote in Broussard, LA 70518
