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RTD LiVE Eligibility Technician II

City and County of Denver -
Denver, CO

Apply Now

Job Details

Full-time
$23.89 - $35.84 an hour
19 hours ago

Benefits

457(b)
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Welfare eligibility determination
Employee relationship building
High school diploma or GED
Clerical experience

Full Job Description

About Our Job

NOTE: This position is a time limited role with an expected end date of 06/30/2027, with the possibility of extension.

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. New hires are typically brought into the organization between $23.89 - $29.86. We also offer generous benefits for full-time employees which include but are not limited to:

A guaranteed life-long monthly pension, once vested after 5 years of service
457B Retirement Plan
132 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness day and 1 volunteer day per year
Competitive medical, dental and vision plans effective within 1 month of start date

Location

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. Employees must work within the state of Colorado on their off-site days.

What You’ll Do

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

Through our Outreach & Engagement (O & E), Denver Human Services seeks to engage residents in strengthening economic well-being and mobility across their lifespan. By leveraging the resources of Denver Human Services’ programs and a network of community partnerships, Outreach & Engagement provides a holistic approach to service delivery in order to assist customers in the ability to foresee crisis as well as adapt to and leverage changing life conditions to their advantage.

Denver Human Services is currently seeking an enthusiastic, passionate, and detail-oriented individual to serve as an Eligibility Technician II with the RTD LiVE Program within the Outreach & Engagement (O & E). As an Eligibility Technician with RTD LiVE you will be trained on our eligibility rules and requirements to assist people throughout the application process for our discount transportation program. You may also be asked to perform outreach services and assist these applicants out in the community.

As a RTD LiVE Program Eligibility Technician you will:

Be able to work independently with minimal supervision
Be comfortable using various automated systems to verify and track information and payments
Show understanding, courtesy, tact, empathy, and concern for the population accessing this program, as well as fellow employees
Develop and maintain working relationships while encouraging cooperation, pride, and a commitment to teamwork
Be sensitive to cultural diversity, race, gender, and other individual differences in the workforce. Be willing to go the extra mile for our clients
Assist clients with the application process for the RTD LiVE Program and determines appropriate services/programs to meet the needs of clients by researching and evaluating all necessary information such as family members, financial status, and income
Serve as a community resource specialist for clients and refers clients to internal and/or external services and services providers
Record client information, enter and update information into complex state and county computer systems
Maintain current knowledge of all automated systems used by the program area, programs, policies, and community resources and adjusts work processes to ensure accurate provision of benefits
Successfully complete on-the-job training, learning methods and techniques for determining eligibility for this program
Perform other related duties as assigned

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

At least two years of high-volume, direct contact customer service experience
Bilingual ability to speak and write in English and Spanish.
Experience using Microsoft Office products (Outlook, Word, Excel)
The ability to troubleshoot in various computer systems
Experience with the Colorado Benefits Management System- CBMS (preferred, not required)
Previous experience determining eligibility
Ability to read, understand, interpret, and apply complex regulations

Required Minimum Qualifications

Education Requirement Graduation from high school or the possession of a GED, HiSET or TASC Certificate
Experience Requirement Three (3) years of technical/specialized clerical experience, including one year of experience determining eligibility for public assistance programs
Education & Experience Equivalency Additional appropriate education may be substituted for the minimum experience requirements

Application Deadline

This position is expected to stay open until August 30th, 2026. Please submit your application as soon as possible and no later than August 30th at midnight to ensure consideration.

About Everything Else

Job Profile

CS2658 Eligibility Technician II

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Limited (Fixed Term)

Position Salary Range

$23.89 - $35.84

Target Pay

$23.89-$29.86/hour

Agency

Denver Human Services

Redeployment during Citywide Emergencies

City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [email protected] with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.

Apply Now

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