Top 178 Customer care manager Jobs in Lafayette, Co

Customer Care Manager
Charlotte's Web —Louisville, CO
- $85,000 - $92,500 a year
- Microsoft Excel
- Computer literacy
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Customer Success Manager - Denver
Datadog —Denver, CO
- $89,000 - $118,000 a year
- Hybrid work
- 5 years
- Contracts
- Senior level
- Employee stock purchase plan
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Client Relations Claims Manager (On-Site)
Frontline Road Safety —Denver, CO
- $90,000 - $110,000 a year
- Office
- 3 years
- Supervising experience
- Health insurance
- Dental insurance
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Client Intake Specialist
Energy Resource Center —Berthoud, CO
- $22.66 - $26.78 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid training
- AD&D insurance
Quick Apply
1d
Customer Success Manager
Crusoe —Denver, CO
- Full-time
- Engineering
- Senior level
- Business
- Commuter assistance
- Paid parental leave
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Customer Experience Team Manager
Leoforce —Denver, CO
- $60,000 - $100,000 a year
- Mid-level
- High school diploma or GED
- Conflict management
- Paid holidays
- Health insurance
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9d
Assistant Property Manager & Customer Support Specialist (Part-Time)
BriteLock Self Storage —Denver, CO
- $17 - $19 an hour
- Part-time
- Hybrid work
- Background check
- Google Workspace
- Driver's License
- Paid training
- Mileage reimbursement
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Client Advisor/Sales
RICKENBAUGH AUTOMOTIVE GROUP —Denver, CO
- $5,000 - $15,000 a month
- Full-time
- Bilingual
- Sales
- Dealership
- Health savings account
- Health insurance
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Customer Service - Self Storage Manager
Public Storage —Lakewood, CO
- $20.50 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
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5d
Client Onboarding Manager
Connecteam —Denver, CO
- $90,000 a year
- Remote
- Mid-level
- Organizational skills
- 2 years
- Health insurance
- Dental insurance
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Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
Whole Foods Market —Longmont, CO
- $21.55 - $35.00 an hour
- 8 hour shift
- Inventory management
- Writing skills
- Mid-level
- Store discount
- Paid time off
4d
Associate Customer Relationship Manager
TriNet —Denver, CO
- $63,600 - $128,750 a year
- Full-time
- Microsoft Excel
- Sales
- Mid-level
- Employee stock purchase plan
- Disability insurance
Customer Success Manager - Remote
Nevis Wealth —Denver, CO
- Full-time
- Remote
- Mid-level
- 4 years
- Communication skills
- Health insurance
Strategic Customer Success Manager
Alchemer —Louisville, CO
- $100,000 a year
- US work authorization
- Contracts
- Senior level
- Paid holidays
- Health insurance
Customer Success Manager
P3 Hotel Software —Boulder, CO
- $50,000 - $65,000 a year
- Urgently hiring
- Hybrid work
- Oracle
- Mid-level
- Office
- Flexible schedule
Quick Apply
Manager, Customer Service
Circle Graphics + Sensaria —Longmont, CO
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid parental leave
- Paid holidays
Account Mgr, Customer Service
Circle Graphics + Sensaria —Longmont, CO
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Paid parental leave
- Paid holidays
Manager, Customer Support
Mesa Laboratories Inc. —Lakewood, CO
- $101,500 - $127,000 a year
- Hybrid work
- Bachelor's degree
- Criminal background check
- Senior level
- Health savings account
- AD&D insurance
Quick Apply
Customer Success Manager
Alchemer —Louisville, CO
- $70,000 a year
- Mid-level
- US work authorization
- 2 years
- Paid holidays
- Health insurance
1d
Customer Success Manager
Professional Security Alliance Inc. —Westminster, CO
- 7 years
- Mid-level
- Bachelor's degree
Quick Apply

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Customer Care Manager

Charlotte's Web -
Louisville, CO

Quick Apply

Job Details

$85,000 - $92,500 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Pet insurance

Qualifications

Computer literacy

Full Job Description

Position Summary:

The Customer Care Manager is responsible for leading the day-to-day operations of the Customer Care team while fostering a culture of exceptional service, accountability, and continuous improvement. This role oversees team performance, coaches and develops Customer Care Specialists, and ensures customers receive timely, accurate, and empathetic support across all channels.

The Customer Care Manager partners closely with cross-functional teams to improve customer experience, streamline support processes, and identify opportunities to enhance service delivery. This position requires a hands-on leader who is passionate about developing people, solving problems, and creating positive customer experiences while supporting business objectives.

Key Responsibilities:

Lead, coach, and develop the Customer Care team, fostering a customer-first culture built on empathy, urgency, accountability, and professionalism.
Manage daily Customer Care operations to ensure customer inquiries are assigned, prioritized, and resolved efficiently while meeting service level expectations.
Monitor team performance through established KPIs, including customer satisfaction, first contact resolution, response times, ticket backlog, and quality metrics.
Conduct regular one-on-one meetings to provide coaching, performance feedback, and career development support.
Lead team meetings to communicate priorities, company updates, operational changes, and departmental goals.
Identify process improvement opportunities and recommend enhancements that improve efficiency and the overall customer experience.
Maintain and update customer service policies, procedures, knowledge base articles, and standard operating procedures.
Partner with cross-functional teams, including Operations, Sales, Marketing, eCommerce, Quality, and Logistics, to resolve customer issues and improve the end-to-end customer journey.
Review customer interactions and quality metrics to ensure consistency, accuracy, and adherence to company standards.
Assist with reporting on customer care performance, trends, and key metrics to leadership.
Support workforce planning by identifying staffing needs and managing schedules to meet customer demand.
Participate in the recruitment, interviewing, onboarding, and training of Customer Care team members.
Ensure team members are equipped with the tools, training, and resources needed to deliver outstanding customer service.
Serve as a subject matter expert on customer care systems and processes while supporting system enhancements and new technology implementations.
Handle escalated customer concerns with professionalism and sound judgment, driving timely resolution.

Qualifications:

Bachelor's degree in Business, Communications, or a related field preferred.
Experience with Vonage, Hubspot or other CRM platforms and Shopify.
4–6 years of customer service experience, including at least 3 years of people leadership or supervisory experience.
Experience leading customer support teams within an eCommerce, retail, consumer products, or health and wellness environment preferred.
Demonstrated ability to coach, develop, and motivate employees while building a positive, high-performing team culture.
Strong interpersonal, communication, and conflict resolution skills.
Passion for delivering exceptional customer experiences with empathy and professionalism.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Experience analyzing customer service metrics and using data to improve team performance and customer satisfaction.
Proven ability to collaborate effectively across departments to resolve customer issues and improve business processes.
Experience with CRM and customer support platforms such as Zendesk, HubSpot, Shopify, Salesforce, Vonage, or Microsoft Dynamics NAV preferred.
Experience supporting both B2B and DTC eCommerce businesses within consumer packaged goods, food, supplements, or wellness industries is a plus.
Proficient in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.

Physical Requirements:

Ability to perform computer-based work for extended periods, communicate effectively through written, verbal, and virtual channels, participate in meetings, and occasionally lift up to 10 pounds.

Charlotte's Web offers a diverse, quality work environment, a great compensation package, and a comprehensive benefits package. Our benefits include medical/dental/vision insurance, pet insurance, 401K match, short and long-term disability, flexible PTO, and sick time.

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results.

We are an Equal Opportunity Employer

Recruiting for this role ends on 8/15/2026

Quick Apply

Refine Your Search

customer care manager jobs in lafayette, co

Customer Care Manager

Customer Success Manager - Denver

Client Relations Claims Manager (On-Site)

Client Intake Specialist

Customer Success Manager

Customer Experience Team Manager

Assistant Property Manager & Customer Support Specialist (Part-Time)

Client Advisor/Sales

Customer Service - Self Storage Manager

Client Onboarding Manager

Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)

Associate Customer Relationship Manager

Customer Success Manager - Remote

Strategic Customer Success Manager

Customer Success Manager

Manager, Customer Service

Account Mgr, Customer Service

Manager, Customer Support

Customer Success Manager

Customer Success Manager

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