Top 10 Helpdesk support Jobs in Lafayette, In

Part-Time IT Help Desk Support Technician
Arcem Solutions LLC —Lafayette, IN
- $18 - $23 an hour
- Part-time
- Background check
- Ability to lift 50 pounds
- Analysis skills
Quick Apply
IT Support Technician
Ovation Workplace Services Inc —Lafayette, IN
- $35,000 - $49,920 a year
- Weekends as needed
- Computer Science
- Mid-level
- Office
Quick Apply
IT Support Technician
GQT Movies —Lafayette, IN
- From $20 an hour
- 8 hour shift
- Computer Science
- No education required
- Mid-level
- Mileage reimbursement
- Employee discount
Quick Apply
Purdue IT Student Technical Representative - Student Clerical
Purdue University —West Lafayette, IN
- University
- Entry level
- Paid training
- Paid orientation
Senior Software Engineer, Core Experiences - West Lafayette, IN, USA
Speechify —West Lafayette, IN
- $140,000 - $200,000 a year
- Remote
- System design
- Senior level
- Negotiation
4d

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Part-Time IT Help Desk Support Technician
Arcem Solutions LLC —Lafayette, IN
Valid driver's license and reliable transportation are preferred. This role is an entry-level position responsible for providing exceptional technical support…
$18 - $23 an hour
Quick Apply
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Vaco by Highspring —Indianapolis, IN
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill…
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Part-Time IT Help Desk Support Technician

Arcem Solutions LLC
Lafayette, IN

Quick Apply

Job Details

Part-time
$18 - $23 an hour

Qualifications

Customer communication
Microsoft Exchange
Attention to detail
Computer management
Remote access software
Desktop administration

Full Job Description

Job Summary

We are seeking a proactive and enthusiastic Part-Time IT Help Desk Support Technician to join our dynamic technology team. This role is an entry-level position responsible for providing exceptional technical support to clients in a fast pace Managed IT Services environment. This position assists with desktop, server, network, and cloud-based technologies through a ticketing system, remote support and occasional onsite visits. The ideal candidate is customer-focused, technically proficient, and able to troubleshoot a wide variety of IT issues while maintaining a high level of professionalism. Your energetic approach will ensure timely resolution of technical problems, enhance user experience, and contribute to the smooth operation of our IT infrastructure.

Essential Duties and Responsibilities

Desktop Support

Provide technical support for Windows operating systems and desktop applications, including Microsoft Office, Microsoft 365, QuickBooks, and other business applications.
Troubleshoot hardware, software, and operating system issues.
Create, maintain, deploy, and restore workstation images.
Monitor cybersecurity portals and respond to security alerts.
Utilize Remote Monitoring and Management (RMM) tools to:
Deploy software
Install system updates and patches
Provide remote support
Monitor device health
Generate system reports
Join computers to both Microsoft Entra ID (Azure AD) and on-premises Active Directory domains.
Configure and test Group Policies and RMM automation policies.
Map and troubleshoot network drives.
Manage BitLocker encryption and Multi-Factor Authentication (MFA) services.
Provision and manage Microsoft 365 licenses.

Server & Cloud Administration

Create, modify, disable, and remove Active Directory user accounts.
Manage Azure Virtual Machines (VMs) for both desktop and server environments.
Move users and devices between Organizational Units (OUs).
Configure and maintain file share permissions.
Administer Microsoft 365 tenant services, including:
Exchange Online
SharePoint Online
OneDrive
Microsoft Entra ID (Azure)
Configure and monitor backup solutions.
Assist with VMware administration and virtual server support.

Network Support

Configure and troubleshoot routers and switches.
Configure and maintain wireless access points.
Support Multi-Factor Authentication (MFA) systems.
Assist with VMware host maintenance, virtual machine patching, and server upgrades.
Diagnose and resolve basic network connectivity issues.

Additional Responsibilities

Install, configure, and troubleshoot VoIP phone systems.
Communicate professionally with clients, vendors, and internal team members.
Document work performed, solutions implemented, and client interactions within the ticketing system.
Participate in ongoing training to stay current with evolving technologies and cybersecurity best practices.
Onsite installations and project work as assigned.
Perform other IT-related duties as assigned.

Qualifications - Preferred Experience

1–3 years of IT Help Desk or Technical Support experience preferred.
Experience working with Managed Service Providers (MSPs) is a plus.
Familiarity with Microsoft 365, Active Directory, Azure, VMware, networking, and RMM platforms.
Basic understanding of cybersecurity best practices.

Technical Skills

Windows 10/11 administration
Microsoft 365 administration
Active Directory & Microsoft Entra ID (Azure AD)
Remote support tools
Networking fundamentals (TCP/IP, DNS, DHCP)
Routers, switches, and wireless networking
VMware virtualization
Backup and disaster recovery solutions
Microsoft Office applications

Soft Skills

Excellent customer service and communication skills.
Strong troubleshooting and analytical abilities.
Ability to prioritize multiple tasks in a fast-paced environment.
Self-motivated with strong attention to detail.
Ability to work independently while collaborating effectively with a team.

Physical Requirements

Ability to sit, stand, and use a computer for extended periods.
Occasionally lift and carry equipment weighing up to 50 pounds.
Ability to travel locally for onsite client support when required.

Employment Requirements

Successful completion of a background check is required.
Valid driver's license and reliable transportation are preferred.
Occasional local travel to client sites may be required.
This is a part-time contracted position with the opportunity for additional hours based on business needs.

Come join Arcem Solutions as a Part-Time IT Help Desk Support Technician to grow your technical expertise while making a meaningful impact by empowering users with reliable technology solutions!

Pay: $18.00 - $23.00 per hour

Application Question(s):

Are you comfortable starting work each day at 7:30am?

Shift availability:

Day Shift (Required)

Work Location: In person

Quick Apply

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helpdesk support jobs in lafayette, in

Part-Time IT Help Desk Support Technician

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IT Support Technician

Purdue IT Student Technical Representative - Student Clerical

Senior Software Engineer, Core Experiences - West Lafayette, IN, USA

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