Top 5 Concierge service lead Jobs in Lafayette, La

Concierge Service Lead
MediTrans, LLC —Lafayette, LA
- $41,520 - $47,760 a year
- Full-time
- Background check
- Management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
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- Overtime
- Microsoft Office
- High school diploma or GED
- 1 year
- Employee stock purchase plan
- Disability insurance
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Full Time Branch Ambassador - New Iberia
Capital One —New Iberia, LA
- Weekends as needed
- Google Workspace
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- Mentoring
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- Disability insurance
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GlamNow —United States
- $150 - $500 an hour
- Choose your own hours
- Remote
- Background check
- RN License
- Sales
- Employee discount
- Opportunities for advancement
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concierge service lead jobs near lafayette, la

Concierge Service Lead

MediTrans, LLC -
Lafayette, LA

Quick Apply

Job Details

Full-time
$41,520 - $47,760 a year
5 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

High school diploma or GED

Full Job Description

Position Summary

The MediTrans Concierge Service Team is a team that handles escalations or special circumstances of health plan members in a dedicated and solution-oriented manner. The Team Lead will manage a team that includes TNC Ride Share Specialists and Concierge Service Specialists – roles that ensure that health plan members with the most unique circumstances are accommodated for their transportation needs in a can-do, no-fail manner. This will entail addressing among the most complex situations within the company. Examples include assurance that members in the most remote parts of the state receive reliable, timely, and consistent transportation when it is difficult to do so; or, a member in a more urban area who has had a last minute decline in their transportation immediately gets reaccommodated through the utilization of TNCs (ex. Uber, Lyft). The goal of the team is to minimize unaccepted / unfulfilled trips to near zero.

Essential Functions

· Supervise the Concierge Service Team, which includes at least two (2) TNC Ride Share Specialist roles and two (2) Concierge Service Specialist roles. Lead the hiring, training, and development of this team into a primary value proposition for the company.

· Regularly utilize data analytics / reporting and monitor the transportation software system for potential issues / failure points. Be proactive in stepping in / assigning team resources to address problems.

· Strong customer service and solution-oriented disposition: no problem is too big or complex to solve.

· Escalate and engage company resources when needed to fulfill Medi Trans, health plan, and LDH objectives.

· Function as an in-house expert on the Medi Trans business model and NEMT services to determine ways that solutions can be found for some of the most pressing trip assignment issues.

Minimum Required Education and Qualifications

· Bachelor’s degree in business, hospitality, public health, or related field from an accredited college or university or comparable work experience.

· 1 year of professional experience in a high-impact customer service role with demonstrated outcomes

· Knowledge of Medicaid programs, Non-Emergency Medical Transportation (NEMT), public healthcare policy and compliance, and other healthcare industry specialty preferred.

· Be comfortable in a collaborative, high-production, meaningful-impact environment.

Travel / Work Requirements

· Minimal to no travel for work purposes will be needed

Compensation

· Salary: $41,520-$47,760

· Pay Type: Hourly

· Benefits: Eligible for company-sponsored benefits in accordance with organizational policy (if applicable)

· Travel: Business-related travel expenses reimbursed per company policy

Pay: $41,520.00 - $47,760.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Education:

High school or equivalent (Required)

Experience:

High Impact Customer Service: 1 year (Required)
Medicaid Programs and NEMT: 1 year (Preferred)

Work Location: In person

Quick Apply

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