At Swig, we’re all about fun, energy, and giving our customers an unforgettable experience. You’ll wear many hats, but your top priority is creating happy moments in every cup. Whether you're perfecting a drink, greeting customers with a smile, or keeping things clean, you’ll be part of a team that treats every customer like family.
This development program is designed to prepare you for both the Assistant General Manager (AGM) and Certified Training Lead (CTL) roles. Throughout your training, you'll learn the responsibilities of each position while continuing to grow as a leader. You'll work closely with your General Manager to build the skills needed to support daily operations, develop Team Members, and help your store succeed.
What You'll Be Learning as an Assistant General Manager (AGM)
As an AGM, you'll learn how to help lead the day-to-day operations of the store while supporting the General Manager in creating a positive, efficient environment for both the team and our customers.
Responsibilities include:
Supporting daily store operations and ensuring smooth shifts
Coaching and developing Team Members and Shift Leads
Monitoring store metrics, including speed of service, customer experience, and food safety
Assisting with inventory counts and helping the General Manager place weekly orders
Helping maintain store organization and operational standards
Ensuring Swig policies, procedures, and brand standards are consistently followed
Assisting the General Manager with coaching conversations, performance development, and day-to-day leadership
Leading shifts and making operational decisions when the General Manager is unavailable
Helping create a positive team culture focused on accountability, teamwork, and growth
Certified Training Lead (CTL)
The Certified Training Lead role focuses on developing others and creating consistency throughout the store.
Responsibilities:
Train new Team Members on all stations, Swig culture, and the Daymaker mindset while allowing them to own their training journey
Benchmark Team Members on First Shift and Day 30
Certify Team Members on Day 90
Meet regularly with the General Manager to review training progress, team performance, and upcoming rollouts
Continue meeting all Team Member and leadership expectations personally
By learning both roles, you'll become a well-rounded leader who can:
Lead shifts confidently
Coach and develop Team Members
Support inventory management and ordering
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Assist with New Store Openings
Help maintain consistency across the stors
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Support the General Manager in achieving store goals and developing a strong team
What You’ll Bring to the Role:
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Live by Swig's core values: Positivity, Humility, Competency, and Integrity, ensuring top-notch customer service.
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Exceptional attention to detail, ensuring everything is just right.
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Excellent communication skills — both verbal and written.
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A collaborative, growth-focused attitude, always ready to learn and help your team succeed.
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The ability to multitask and handle fast-paced situations with ease.
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A food handler's permit and reliable transportation.
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Regular, predictable attendance and the ability to work as part of a close-knit team.
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Must be at least 16 years of age.
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Previous restaurant experience is a plus!
Pay & Perks:
Who We Are:
Swig is the fastest growing and most successful drink brand in America, going viral on TikTok with users driving miles away for the dirty soda. Swig's employees are at the core of all we do, we offer unique opportunities and delightful teams who create happiness one cup at a time.
Swig is an equal opportunity employer and expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, or veteran status.
