Top 27 Contact center representative Jobs in Lafayette In

Customer Service Representative – West Lafayette, IN
Maximus —West Lafayette, IN
- $18 an hour
- Full-time
- High school diploma or GED
- Typing
- In-person
- Wellness program
- Health savings account
5d
Contact Center Representative
Purdue Federal Credit Union —West Lafayette, IN
- Part-time
- Writing skills
- Mid-level
- High school diploma or GED
Quick Apply
Call Center Representative
Acculevel —Rossville, IN
- Full-time
- Customer service
- Computer literacy
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
4d
Customer Service Representative - West Lafayette, IN
Maximus —West Lafayette, IN
- $18 an hour
- Research
- High school diploma or GED
- Travel
- Paid holidays
- Disability insurance
14d
Cold Call Marketing Representative
Anytime Comfort —Lafayette, IN
- From $15 an hour
- Full-time
- No experience needed
- In-person
- Entry level
- Paid training
- Health insurance
Quick Apply
5d
Remote Inbound Sales Representative - $16.00 Hourly + Commission
Extra Space Management, Inc —Frankfort, IN
- From $16 an hour
- Full-time
- Remote
- Pass drug screening
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
9d
Remote Bilingual Inbound Sales Representative - $17.00 Hourly + Commission
Extra Space Management, Inc —Frankfort, IN
- From $17 an hour
- Full-time
- Remote
- Spanish
- Pass drug screening
- English
- Health insurance
- Dental insurance
Quick Apply
9d
Telemarketer - State Farm Agent Team Member
Kory Arvin - State Farm Agent —Monticello, IN
- $15 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Opportunities for advancement
- Flexible schedule
Quick Apply

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Customer Service Representative – West Lafayette, IN
Maximus —West Lafayette, IN
Handles high volume of inbound calls daily, which are often back-to-back, during the scheduled work shift answer questions regarding the Medicaid, SNAP, and…
$18 an hour
5d
Contact Center Representative
Purdue Federal Credit Union —West Lafayette, IN
Ensure all transactions and communications adhere to federal, state, and credit union policies. Perform teller transactions including transfers, fee adjustments…
Quick Apply

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Call Center Agent
Paramount Philly Agency —Columbus, OH
This paid position offers an exciting opportunity to develop your skills while making a meaningful impact on our clients’ experiences.
$3,945.20 - $4,751.21 a month
Quick Apply
9d
Call Center Agent - Entry Level
MAD Live Solutions —Columbus, OH
Handle inbound and outbound customer calls. Previous call center experience is a plus (not required). MAD Live Solutions partners with clients to deliver…
$18 - $27 an hour
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9d

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Customer Service Representative – West Lafayette, IN

Maximus -
West Lafayette, IN

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Job Details

Full-time
$18 an hour
5 days ago

Benefits

Wellness program
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Customer communication
Customer relationship building
Interpersonal skills
High school diploma or GED
Attention to detail
Client services
Customer relationship management
Customer support
Typing
Quality data entry
Client interaction via phone calls
Customer data entry

Full Job Description

The Customer Service Representative - Eligibility Specialist (ES) is responsible for receiving high volume, often back-to-back, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs. CSRs will assist customers by answering queries, handling complaints and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction. During calls, a Customer Service Rep is expected to also process applications and complete case maintenance activities such as changes to cases in the State eligibility system.

Additionally, a CSR should ensure all client service issues are resolved in a timely manner and in accordance with stated policies and procedures. The Customer Service Representative is responsible for taking inbound calls from Medicaid, SNAP, and TANF applicants, recipients, and other members of the community.

Position Details & Benefits Package:

Class Start Date: September 22, 2026
Location: Onsite – West Lafayette, IN
Call Center Operating Hours: 7:00 AM – 5:30 PM, Mon-Fri
Base rate $18.00/hr
Career development and promotional opportunities
Competitive Compensation – Bonuses based on performance included!
Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
Future Planning – Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
Paid Time Off Package – Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
Holistic Wellness Support – Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
Recognition Platform – Acknowledge and appreciate outstanding employee contributions.
Tuition Reimbursement – Invest in your ongoing education and development.
Employee Perks and Discounts – Additional benefits and discounts exclusively for employees.
Maximus Wellness Program and Resources – Access a range of wellness programs and resources tailored to your needs.
Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

Receive, assess, and screen applications, proactively communicating with clients to collect any outstanding information.
Validate and calculate income, assess eligibility, and manage case referrals.
Engage regularly with program participants on a daily basis.
Potentially educate clients on fundamental program services and eligibility prerequisites.
Collaborate with clients to establish and attain program objectives, ensuring continuity of services and eligibility.
Fulfill additional responsibilities as delegated by Management.
Handles high volume of inbound calls daily, which are often back-to-back, during the scheduled work shift answer questions regarding the Medicaid, SNAP, and TANF programs.
Apply State and/or federal eligibility rules for applicant/recipient information assessment.
Verifies applicant/recipient data through system interfaces.
Facilitates the fulfillment of caller requests regarding eligibility information via a One Call Resolution approach while maintaining professionalism and empathy.
Communicates with applicants/recipients while researching and updating cases and documenting calls simultaneously.
Educates callers on program services and eligibility requirements while demonstrating excellent communication and customer service skills.
Serve as a liaison with customers regularly to meet program goals and maintain program services and eligibility, fostering positive working relationships.
Verifies and enters applicant/recipient data into the State’s eligibility system and prepares cases for disposition by State Eligibility Consultant.
Processes cases and takes necessary action on missing information promptly.
Meet Quality Assurance and performance metrics and stay updated on project and corporate policies.
Identify and escalate risks to management.
Attends all meetings and completes all trainings to stay informed on project/position updates.
Fulfill all performance requirements associated with eligibility processes.
Perform additional duties as assigned by management.

Minimum Requirements:

Proven customer support or Client Service Representative experience strongly preferred.
Ability to handle complex service inquiries via telephone.
Strong critical thinking and problem-solving skills.
Moderate difficulty assignments requiring judgment and issue resolution.
Understanding of work implications and ability to recommend solutions.
Accurate data entry (40 keystrokes/minute), strong interpersonal skills.
Positive relationship-building with customers and state eligibility consultants.
Attention to detail; excellent organizational, verbal, and written communication skills.
Comfortable in a fast-paced, deadline-oriented environment.
Capable of executing many complex tasks simultaneously.
Team player with the ability to work independently.
Ability to remain stationary for an extended period
High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Preferred Skills and Qualifications

Some college or a college degree. 
2+ years of relevant professional experience. 
Call Center experience.

Pay: $18.00 per hour

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Apply Now

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