Expanding Personal Injury Law Firm is seeking a personable and service-oriented Investigator to create a welcoming first impression for prospective clients. In this role, you will meet with potential clients, guide them through the sign-up process, gather case information, and, when needed, assist with transportation to appointments.
We're looking for an empathetic, self-motivated professional with experience in sales, customer service, or client relations who excels at building trust and delivering an exceptional client experience. As part of our Investigator Team, you will play a key role in helping qualified leads become valued clients. This position requires excellent communication skills, professionalism, and availability for a rotating on-call schedule for evenings and weekends.
Provide support for the day-to-day operations of the intake department and other general duties.
- Accountable to sign up new cases.
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Meet with potential clients and complete intake paperwork.
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Demonstrate ability to converse with varying client personalities to collect pertinent details.
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Responsible for demonstrating the highest level of customer service.
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Fully investigate accident scenes, take photographs, obtain accident reports and insurance information and verify all parties by requesting documentation.
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Obtain witness statements if applicable.
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Report outcome of intake appointment to appropriate office staff in a timely manner.
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Accountable to provide general office and intake support.
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Act as backup to intake team whenever sign up schedule allows.
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Assist with maintaining data integrity on intakes and associated records.
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Maintain a minimum of 30 sign up packets with current version of all documents.
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Maintain stock of the assigned copy machine and intake fridge and proper shredding and disposing of assigned shredder box and bin contents.
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Complete various job-related errands for all positions in the firm.
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Provide back up for absent support staff.
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Travel to other office locations to deliver inter-office envelopes and other job related items or packages.
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Assist with management of intake referrals.
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Provide general office maintenance on as as needed basis.
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Additional responsibilities as assigned by Intake Team Lead, Investigator Team Lead or firm leadership.
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Accountable to maintain assigned Laborde Earles vehicle(s).
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Bring vehicles for routine maintenance and cleaning.
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Keep track of mileage and schedule oil changes and tire rotations when appropriate.
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Maintain cleanliness of assigned vehicles (interior and exterior) so that they are presentable to clients at all times.
Skills/Abilities
- Excellent oral and written communication skills
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Attention to detail and accuracy
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Confidentiality and strong judgment
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Problem analysis and problem-solving
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Valid driver’s license
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Willingness to perform any/all tasks as assigned by handling attorney, supervisor and/or firm leadership in support of the firm’s growth and success
Education and Experience
- High school diploma or equivalent
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1-3 years general clerical, sales and/or customer service experience in a high paced office
Physical Requirements
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Driving for up to 4 hours at a time
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Must be able to stand up for 30 minutes at times
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Must be able to work weekends and evenings as needed
The Perks of Being Part of Our Laborde Earles Community
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Optional companywide events allowing you to play as hard as you work, such as Crawfish Boils, Christmas parties, Retreats, and more!
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Work-life balance is encouraged as we consider 36.5 hours your full-time requirement and we rarely exceed a 40-hour workweek. We prefer you work to live, not live to work.
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We celebrate life's little (& big) moments with you from birthdays & work anniversaries to marriages and births, as well as, support you when the going gets tough from procedures/hospitalizations to loss of a loved one.
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Collaboration and team member rapport is cheered and emboldened.
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We offer many competitive benefits upon eligibility waiting periods:
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Company-paid Short-term disability & Life/AD&D;
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Health, vision, dental, long-term disability, critical illness, and additional life insurance policies upon eligibility waiting periods;
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401(k) upon eligibility waiting periods;
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PTO, paid holidays (10), and paid maternity leave;
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Health Savings Account (HSA), Flexible Spending Accounts (FSA), including dependent care;
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Employee Assistance Program (EAP).
We are a team and community-oriented personal injury law firm dedicated to winning for our clients who have had their lives turned upside down from injuries through no fault of their own. With multiple offices across Louisiana, we focus on ensuring people get maximum monetary compensation for various types of personal injuries or loss of a loved one from incidents like car wrecks, truck accidents, offshore, and workplace injuries. Our founders joined forces to build the premier law firm in Louisiana. With over 250 years of combined experience, our attorneys have earned a powerful reputation and have been nationally recognized as top trial lawyers. As a dedicated and high-performing team, we pride ourselves in our core values: All In, Work Hard, Play Hard, Honorable, Cutting Edge, Community, and Winners, Not Whiners. With all the proper tools in place, our mission is to stand up for our clients, stand with our community, stand by our work, and stand beside each other. You may begin your journey with Laborde Earles for many different reasons, but you stay for the team.
All In: Being fully committed to a task or endeavor. Giving 110% for the team and our common goals.
Work Hard, Play Hard: Emphasizing work life balance. Putting in the hard work for the clients that depend on us as well as turning work-mode off sometimes to add fun, laughter, and relaxation into our routines.
Honorable: Making moral and just decisions, having an ownership mentality, being reputable and respectable through your work product, client and teammate interactions, and personal and family life.
Cutting Edge: Having the most advanced or newest version of a product or service, ensuring that we are functioning at our highest capacity as a firm, both effective and efficient.
Community: Being a pillar for the surrounding area and the people within by rallying for and supporting them through giving back and volunteering. Supporting the constant growth and improvement of ourselves and each other.
Winners, Not Whiners: Being a team-player even when the going gets tough to support the goals of our team and the firm, maintaining a positive outlook through the day-to-day challenges and setbacks, celebrating the wins and successes, being willing to step in and help for the sake of the common goals we strive to achieve.
