Top 85 Guest service agent Jobs in Laguna Hills Ca

GUEST SERVICE AGENT
Sonesta —Laguna Hills, CA
- $18 - $19 an hour
- Weekends as needed
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
Front Desk Agent (Full Time)
Hilton Garden Inn Irvine Spectrum —Lake Forest, CA
- $20 - $22 an hour
- Weekends as needed
- Hotel
- Computer skills
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Homewood Suites & Hampton Irvine —Lake Forest, CA
- $20 - $22 an hour
- Weekends as needed
- Clean driving record
- Hotel
- Driver's License
Quick Apply
Front Office Agent
Leisure Sports Hospitality —Aliso Viejo, CA
- $19 - $23 an hour
- Full-time
- Computer literacy
- Hotel
- Typing
Front Desk Agent
Casa Laguna Hotel & Spa —Laguna Beach, CA
- Part-time
- Microsoft Outlook
- Computer literacy
- Hotel
Quick Apply
Front Office Agent
Marriott International, Inc —Costa Mesa, CA
- $29.65 an hour
- Weekends as needed
- Hotel
- Fair chance
- Entry level
Night Auditor
Lake Forest SpringHill Suites by Marriott —Lake Forest, CA
- $18 - $22 an hour
- Overnight shift
- Management
- Hotel
- Entry level
- Profit sharing
- Health insurance
Quick Apply
3h
Front Desk Agent
Staybridge Suites Lake Forest —Lake Forest, CA
- $18 an hour
- Full-time
- Customer service
- Hotel
- In-person
- Health insurance
- Paid time off
Quick Apply
Front Desk Agent
Hotel Joaquin —Laguna Beach, CA
- Part-time
- Microsoft Outlook
- Computer literacy
- Hotel
Quick Apply
Front Office Supervisor
Leisure Sports Hospitality —Aliso Viejo, CA
- $25 - $30 an hour
- Full-time
- Computer literacy
- Mid-level
- Hotel
Guest Services Representative (Front Desk Agent) - Sonesta Simply Suites
J&P Hospitality Management, LLC —Lake Forest, CA
- $19 - $21 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Club Desk Agent
Leisure Sports Hospitality —Aliso Viejo, CA
- $17 - $19 an hour
- Part-time
- Computer literacy
- Typing
- Leadership
14d
Part Time Front Office Agent
Marriott International, Inc —Costa Mesa, CA
- $29.65 an hour
- Part-time
- Hotel
- Fair chance
- Entry level
2d
Marriott Laguna Cliffs Resort - Front Desk Agent
Aimbridge Hospitality —Dana Point, CA
- $26 an hour
- Part-time
- High school diploma or GED
- Entry level
- Resort
- AD&D insurance
- Disability insurance
Front Desk Agent
JW Marriott Anaheim —Anaheim, CA
- $28.15 an hour
- Full-time
- Math
- Fair chance
- Ability to stand for extended periods
- Free parking
- Disability insurance
Quick Apply
4d
Front Desk Agent
BALBOA BAY CLUB VENTURES LLC —Newport Beach, CA
- $23.20 an hour
- Weekends as needed
- Basic math
- Hotel
- Communication skills
Quick Apply
Night Audit
Avenue of the Arts Costa Mesa, a Tribute Portfolio Hotel —Costa Mesa, CA
- $23 - $24 an hour
- Part-time
- Basic math
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent
Sage Hospitality —Irvine, CA
- $20 an hour
- Full-time
- Background check
- No experience needed
- English
- Health insurance
- Dental insurance
2d
Part-Time Front Desk Agent
Hilton Garden Inn Irvine —Irvine, CA
- $20 - $21 an hour
- Part-time
- Hotel
- Computer skills
- Communication skills
- Paid holidays
- Paid sick time
Quick Apply
Front Desk Agent
Element —Irvine, CA
- Full-time
- Hotel
- High school diploma or GED
- Communication skills
Quick Apply
7d

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GUEST SERVICE AGENT

Sonesta -
Laguna Hills, CA

Apply Now

Job Details

Full-time
$18 - $19 an hour

Benefits

Paid parental leave
Health savings account
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

High school diploma or GED
Driver's License

Full Job Description

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.

Job Description

DUTIES AND RESPONSIBILITIES:

Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
Responsible to maintain the security of cash, credit card transactions, and guest information.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Issue, control and release guest safe-deposit boxes.
Comply with federal, state and local laws regarding health, safety, and alcohol services.
Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

High School diploma or equivalent required.
One year of previous hotel experience, or retail customer service preferred.
Previous background from the extended stay industry preferred.
Ability to speak, read, and write fluent English; other languages beneficial.
Professional verbal and written communication skills.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
Problem solving, reasoning, motivating, organizational and training abilities preferred.
Experience with Microsoft Office and Opera systems preferred.
Will be required to obtain a ServSafe certification.
May be required to obtain a TIPS certification.
Valid driver’s license required.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 50 pounds.
Frequently handling objects and equipment.
Standing for extended periods of time.
Will be required to work mornings, evening, weekends, and holidays.

Additional Job Information/Anticipated

Pay Range

Pay range $18.00 - $19.00. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Apply Now

Refine Your Search

guest service agent jobs in laguna hills ca

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