Top 2 Tech support analyst 2 Jobs in Lahore Va

Tech Support Analyst 2
Software Technology Inc —Culpeper, VA
- Mid-level
- Office
- Windows
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Tech Support Analyst 2
Software Technology Inc —Culpeper, VA
Requirements: MUST possess a valid driver's license – will drive a state vehicle. Valid driver's license (required).
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Tech Support Analyst 2

Software Technology Inc -
Culpeper, VA

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Job Details

Qualifications

Customer communication
Company vehicle operation
Driver's License

Full Job Description

Location: Culpeper, VA 22701
Location: 100% ONSITE – Assigned VDOT Culpeper District

Requirements: MUST possess a valid driver's license – will drive a state vehicle

This position is responsible for providing agency-specific end user support throughout the state of Virginia, with a primary focus on the VDOT Culpeper District. The role requires hands-on, onsite assistance and regular interaction with end users to resolve technical issues and ensure smooth operation of IT systems.

Key Responsibilities:

Provide front-line support to end users, including troubleshooting hardware and software issues across desktops, laptops, and wireless devices
Manage help desk tickets using tracking and reporting tools; escalate issues as needed and communicate resolutions in a timely and professional manner
Support Microsoft Desktop products including Windows OS, SharePoint, MS Office Suite, and MS Teams
Deliver outstanding customer service with a strong “customer-first” approach
Maintain accurate documentation of incidents, resolutions, and asset management
Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch panel terminations
Support the setup and testing of network drops, cable labeling, and physical connectivity checks
Collaborate with senior technicians and network engineers on small-scale cabling projects and office relocations
Maintain organization and inventory of cabling tools, equipment, and supplies
Drive a state vehicle to various locations within the assigned region for onsite support

Qualifications:
•

Valid driver's license (required)
Excellent verbal and written communication skills
Ability to work independently in a field environment and manage multiple priorities
Familiarity with basic network concepts and a willingness to learn structured cabling standards
Prior experience with IT support, help desk systems, or customer service preferred

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Tech Support Analyst 2

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