About the Role:
The Information Technology Technician is responsible for day-to-day technical support, system monitoring, asset management, and maintaining secure, reliable operations across all departments This position is responsible for ensuring that all hardware, software, and network systems operate efficiently and securely to support business operations. The technician will troubleshoot and resolve technical issues, perform routine maintenance, and assist users with IT-related problems to minimize downtime. They will also contribute to the installation and configuration of new technology solutions, ensuring compatibility and optimal performance. Ultimately, this role ensures that the organization's IT environment is reliable, secure, and aligned with operational needs.
Minimum Qualifications:
-
Associate degree in Information Technology, Computer Science, or related field (or equivalent experience).
-
1–3 years of experience in technical support, helpdesk, or system administration.
-
Proficient in Windows environments, Active Directory, and Microsoft 365.
-
Experience with NinjaOne or other RMM tools preferred.
-
Strong understanding of networking principles and cybersecurity best practices.
Preferred Qualifications:
-
Certifications such as CompTIA A+, Network+, Security+ or Microsoft Certified Solutions Associate (MCSA).
-
Experience with enterprise-level IT environments and help desk ticketing systems.
-
Knowledge of cybersecurity best practices and tools.
-
Ability to script or automate routine tasks using PowerShell, Bash, or similar scripting languages.
-
Experience supporting mobile devices and remote users.
Responsibilities:
Technical Support & Maintenance
-
Provide Level 1 and Level 2 support for hardware, software, and network issues.
-
Install, configure, and maintain computers, printers, and peripherals.
-
Manage user accounts and permissions in Active Directory and Microsoft 365.
-
Troubleshoot VPN, Teams, and Outlook connectivity issues.
-
Support business‑critical systems, including DRX Pharmacy Software.
System & Network Administration
-
Monitor and maintain network infrastructure including routers, switches, and firewalls.
-
Assist with VLAN segmentation, network upgrades, and disaster recovery testing.
-
Monitor systems using NinjaOne and respond to performance or security alerts.
-
Support deployment and monitoring of SentinelOne and MFA enforcement.
Automation & Asset Management
-
Utilize NinjaOne for patch management, system monitoring, and ticketing.
-
Support automation scripts for onboarding/offboarding and software deployment.
-
Implement and maintain the IT Asset Tagging & Inventory System.
Documentation & Process Improvement
-
Maintain detailed IT documentation, including network diagrams and SOPs.
-
Participate in internal IT audits and provide improvement recommendations.
Skills:
The required skills enable the technician to effectively diagnose and resolve a wide range of technical issues, ensuring minimal disruption to business operations. Strong communication skills are essential for translating complex technical concepts into understandable terms for end-users. Networking knowledge allows the technician to maintain and troubleshoot connectivity issues, which is critical for seamless organizational communication. Preferred skills such as certifications and scripting enhance the technician's ability to implement efficient solutions and automate repetitive tasks, increasing overall productivity. Additionally, familiarity with cybersecurity practices helps protect the organization's IT assets from potential threats, ensuring a secure working environment.
