Top 7 Help desk support Jobs in Lake Charles La

IT Systems Engineer
AOP —Lake Charles, LA
- Full-time
- Google Workspace
- Entry level
Information Technology Technician
VIDRINE PHARMACEUTICAL GROUP LLC —Lake Charles, LA
- $20 an hour
- Computer science
- Microsoft Outlook
- Computer Science
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IT Systems Engineer
AOP —Lake Charles, LA
Responding to support tickets, phone calls, and walk-ups from end users with patience and professionalism. CompTIA A+, Network+, or similar certification, or…
Information Technology Technician
VIDRINE PHARMACEUTICAL GROUP LLC —Lake Charles, LA
The technician will troubleshoot and resolve technical issues, perform routine maintenance, and assist users with IT-related problems to minimize downtime.
$20 an hour
Quick Apply
5d

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Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
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Coordinator of Technology Services
Dublin City Schools —Dublin, OH
The position also has responsibilities for the analysis, design, deployment and operations of IT software and hardware systems. Ensure the safety of students.
$89,177 - $98,454 a year
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IT Systems Engineer

AOP -
Lake Charles, LA

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Job Details

Full-time

Qualifications

Desktop computer repair
Electronics component replacement
Laptop (troubleshooting support)
In-person customer service
AI tools proficiency
Hardware maintenance
Computer hardware
Desktop (troubleshooting support)
Desktop applications
Productivity software
Root cause analysis
Desktop administration
Hardware diagnostics

Full Job Description

Tier One IT Systems Engineer

About AOP

AOP, is Southwest Louisiana’s only complete internet service provider, network management, data storage, printer and copier services, and document solution center. Providing a large selection of internet services, office products, network services, and document storage solutions, AOP serves a variety of customers and industries throughout the region. www.AOPINC.com

Description

Here's a job description for Gusto. I tuned it to match what the interview is probing for — Tier 1–2 scope, hands-on hardware, customer-first attitude, and openness to learning (including AI tools).

Job Title: Tier 1–2 IT Support Technician

Location: Lake Charles, LA area (on-site)

Employment Type: Full-time

Reports to: IT Lead

About AOP Inc.

AOP Inc. is a Louisiana-based company looking to add a dependable, customer-focused IT technician to our team. You'll be the first point of contact when something breaks, the person who makes technology feel less frustrating for our staff, and a hands-on contributor to keeping our systems running.

What You'll Do

As our Tier 1–2 IT Support Technician, you'll handle a mix of help desk work, hands-on hardware support, and day-to-day end-user troubleshooting. A typical week includes:

Responding to support tickets, phone calls, and walk-ups from end users with patience and professionalism
Diagnosing and resolving hardware, software, and connectivity issues on desktops, laptops, printers, and peripherals
Setting up, imaging, and deploying new workstations and laptops for incoming staff
Performing hardware upgrades and repairs (RAM, SSDs, components, cabling)
Creating and managing user accounts, permissions, and access in our systems
Documenting issues, resolutions, and procedures in our ticketing and knowledge base
Escalating complex issues to senior staff with clear handoff notes
Following up with users to confirm issues are fully resolved
Supporting basic network troubleshooting (Wi-Fi, switches, DNS, IP issues)
Assisting with routine maintenance, patching, and inventory tracking

What We're Looking For

Required:

1+ years of hands-on IT support, help desk, or technical role (formal or informal)
Solid working knowledge of Windows, common office software, and basic networking
Comfortable opening up a desktop or laptop and replacing components
Strong customer service mindset — you stay calm when users are frustrated and explain technical things in plain language
Methodical troubleshooting approach: gather information, isolate the problem, test, document
Reliable, punctual, and able to manage a queue of competing priorities
Willingness to learn — including using AI tools (ChatGPT, Claude, Copilot) responsibly to work smarter

Preferred (not required):

CompTIA A+, Network+, or similar certification, or actively working toward one
Experience with Active Directory, Microsoft 365, or Google Workspace administration
Experience supporting servers, RAID, or basic virtualization
Background working with ticketing systems (Zendesk, Freshdesk, ServiceNow, or similar)
Cable termination experience (CAT5e/CAT6)

What Makes Someone Great in This Role

You'd rather find the root cause than apply the same fix five times
You're honest when you don't know something — and then you go figure it out
You document things so the next person (or future you) isn't starting from scratch
You treat every user interaction like it matters, because it does

Apply Now

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