Top 71 Information technology manager Jobs in Lake Forest, Il

Help Desk Manager
Consumers Credit Union, Illinois —Lake Forest, IL
- $78,198 - $125,114 a year
- On call
- Hybrid work
- Computer Science
- Office
- 3 years
- Disability insurance
- Dental insurance
3d
IT Help Desk Supervisor
ITW —Glenview, IL
- $93,000 - $123,000 a year
- Full-time
- Computer Science
- Windows
- Residential
- Paid holidays
- Parental leave
10d
Information Technology (IT) Manager
Wieland —Lake Zurich, IL
- $122,000 - $152,500 a year
- Full-time
- Computer science
- 7 years
- Computer Science
- Health savings account
- Paid holidays
IT Operations Manager
Echo Incorporated —Lake Zurich, IL
- $125,000 - $135,000 a year
- Hybrid work
- Computer science
- Computer Science
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
Director of Information Technology
ITW Global Brands —Glenview, IL
- $145,000 - $190,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- Parental leave
Manager, IT Service Management
IDEX Service Corp. —Northbrook, IL
- $112,700 - $169,100 a year
- Online Application
- Remote
- PMP
- 5 years
- Senior level
- Health insurance
- Paid time off
Director of IT Procurement
Uline —Pleasant Prairie, WI
- Full-time
- 5 years
- Pass drug screening
- Office
- Paid holidays
- Health insurance
1d
Junior IT Manager
Orthodontic Experts Management LLC —Des Plaines, IL
- $65,000 - $75,000 a year
- Full-time
- DevOps
- Research
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Information Technology Ops Manager
Legrand Group —Kenosha, WI
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Paid parental leave
- Paid holidays
Quick Apply
Senior Manager - IT
Wesco —Glenview, IL
- $134,561 - $185,021 a year
- Urgently hiring
- System design
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
IT Director
Anchor Harvey —Schaumburg, IL
- $153,000 - $207,400 a year
- Full-time
- Office
- Master's degree
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
Manager, IT (Pharmacy Technology)
Walgreens —Deerfield, IL
- $114,800 - $183,600 a year
- DevOps
- Research
- Office
- Health insurance
- Dental insurance
IT Manager
Honeywell —Rosemont, IL
- $134,000 - $202,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Health savings account
- Paid holidays
Enterprise Applications Manager (Clinical EHR/EMR)
Lake County Illinois —Waukegan, IL
- $91,156.81 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- HIPAA
Assistant Director of Information Technology
USA Clinics Group —Northbrook, IL
- $90,000 - $105,000 a year
- Full-time
- Computer science
- 7 years
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
IT Client Services Manager
Aldridge Electric —Libertyville, IL
- 5 years
- Office
- Supervising experience
- Disability insurance
- Health insurance
IT Manager | Full-Time | Ryan Field at Northwestern University
Oak View Group —Evanston, IL
- $90,000 - $100,000 a year
- Extended hours
- Computer Science
- Ability to walk for extended periods
- Office
- Health insurance
- Dental insurance
Mgr Business Systems
W.W. Grainger —Lake Forest, IL
- $112,900 - $188,100 a year
- Hybrid work
- Computer science
- Computer Science
- System design
- Paid parental leave
- Dental insurance
Manager, IT Applications - Business Applications
Endeavor Health —Skokie, IL
- $58.50 - $90.68 an hour
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Recruiting
- Free parking
- Wellness program
Senior IT Portfolio Manager
W.W. Grainger —Lake Forest, IL
- $134,100 - $223,500 a year
- Remote
- Computer science
- 7 years
- Computer Science
- Paid parental leave
- Dental insurance

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Help Desk Manager

Consumers Credit Union, Illinois -
Lake Forest, IL

Apply Now

Job Details

$78,198 - $125,114 a year
3 days ago

Benefits

Disability insurance
Dental insurance
Pension plan
Vision insurance
Life insurance

Qualifications

Managing technical support teams
Team leadership
IT department experience

Full Job Description

Lead. Innovate. Elevate the Employee Technology Experience.

At Consumers Credit Union, we're committed to delivering exceptional service, not only to our members, but also to the employees who support them every day. We're looking for a Help Desk Manager to lead a high-performing support team and drive the delivery of outstanding technology services across our organization.

This is an exciting opportunity for a service-oriented technology leader who enjoys building strong teams, improving processes, leveraging automation and AI, and creating a seamless support experience in a fast-growing, multi-location environment.

Location/Schedule:

Hybrid schedule. 4 days/week required at our corporate office in Lake Forest, IL. Must be flexible to be onsite more based on business needs.
Flexibility to be assigned an ‘on call’ schedule.
Travel is required across Consumers Credit Union locations.
Local Northern IL/Southeast WI candidates only!

What You'll Do

As the Help Desk Manager, you'll oversee the day-to-day operations of our Service Desk while driving continuous improvement and operational excellence. You'll serve as a key partner across IT and the organization, ensuring employees receive timely, effective support that enables them to do their best work.

Key Responsibilities

Lead and manage Service Desk operations, including ticket intake, triage, escalation, resolution, and support delivery across all locations.
Coach, develop, and inspire a team of Service Desk professionals while fostering an engaging and collaborative work environment.
Monitor and improve service performance through KPIs, SLAs, customer satisfaction metrics, and operational reporting.
Analyze support trends and operational data to identify opportunities for process improvement, issue prevention, and capacity planning.
Drive scalability through workflow optimization, automation, self-service enhancements, and the adoption of AI-driven solutions.
Administer and continuously improve the Service Desk platform, including workflows, dashboards, reporting, and automation capabilities.
Develop and maintain knowledge base content, end-user documentation, and self-service resources.
Partner with Infrastructure, Information Security, Application teams, and third-party vendors to resolve issues and support enterprise initiatives.
Ensure adherence to IT controls, security standards, data protection requirements, audit readiness, and change management practices.
Lead staffing, onboarding, performance management, and career development efforts for the Service Desk team.

What We're Looking For

Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field
8+ years of IT Support or Service Desk experience, including leadership responsibilities, in lieu of a degree
6+ years of experience in IT Support, Service Desk, or a related technical support environment
3+ years of direct people management experience
Proven experience leading teams, improving service delivery, and driving operational excellence
HDI Support Center Manager Certification- preferred
ITIL Foundation Certification- preferred

What Makes You Successful

You thrive in this role if you:

Are passionate about delivering exceptional customer service.
Enjoy leading and developing people.
Embrace continuous improvement and process optimization.
Can balance strategic thinking with hands-on operational leadership.
Are excited by emerging technologies, automation, and AI-enabled support solutions.
Build strong relationships and collaborate effectively across technical and business teams.
Excel in fast-paced, growing environments where adaptability and innovation are valued.
Availability to be scheduled between the following hours:
- Monday – Friday: 7:30AM – 6:00PM, Rotating Saturdays: 8 AM - 2 PM.

Compensation

The annual salary range for this role is $78,198 to $125,114. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

For more information about benefit offerings, please visit our careers page: https://www.myconsumers.org/about/what-we-do/careers (https://www.myconsumers.org/about/what-we-do/careers)

Why Consumers Credit Union (CCU)?

Founded in 1930, we’re a member-owned credit union headquartered in Lake Forest, IL, committed to helping people thrive financially. CCU has $4.4 billion in assets and serves more than 280,000 members, making it one of the largest credit unions in the state. You’ll join a collaborative, people-first culture where innovation is encouraged, leadership has a direct line of sight to impact, and technology is central to delivering exceptional experiences. If you’re energized by building modern capabilities (including AI) in an organization that moves quickly and values both results and relationships, you’ll feel at home here. We’ve been recognized as a Great Place to Work®, and we’re committed to growing both our business and our people. To learn more, visit myconsumers.org

Equal Opportunity Employer

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: [email protected] or 877-275-2228.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

information technology manager jobs in lake forest, il

Help Desk Manager

IT Help Desk Supervisor

Information Technology (IT) Manager

IT Operations Manager

Director of Information Technology

Manager, IT Service Management

Director of IT Procurement

Junior IT Manager

Information Technology Ops Manager

Senior Manager - IT

IT Director

Manager, IT (Pharmacy Technology)

IT Manager

Enterprise Applications Manager (Clinical EHR/EMR)

Assistant Director of Information Technology

IT Client Services Manager

IT Manager | Full-Time | Ryan Field at Northwestern University

Mgr Business Systems

Manager, IT Applications - Business Applications

Senior IT Portfolio Manager

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