OVERVIEW
Support patient care and pharmacy operations by processing prescriptions, managing medication inventory, assisting with prior authorizations, and providing outstanding customer service. This role works closely with pharmacists to coordinate medication management programs, support clinical services such as immunizations and medication therapy management, engage patients in proactive healthcare initiatives, and help ensure safe, efficient, and high-quality pharmacy services.
Schedule: 40-hours per week
Shift: Days
Location: Mercyhealth Hospital and Medical Center, Lake Geneva, WI
Pay Range: $19.40 - $31.68/hr
ESSENTIAL DUTIES AND RESPONSIBILITIES
Prescription Management:
Accurately process, fill and label prescriptions for dispensing under the supervision of a pharmacist.
Initiate, follow-up, and obtain Prior Authorizations.
Prepare, send, and receive orders for medications and supplies; maintain inventory, ensuring medications are purchased and stored properly.
Patient Engagement:
Identify and enroll patients in medication synchronization (med sync), ensuring all medications are prepared for pick-up on a single date each month or 90 days.
Conduct monthly follow-up calls with patients to confirm medication needs, discuss changes in medication regimens, and identify potential clinical interventions like immunizations.
Clinical Support:
Assist pharmacists in delivering enhanced clinical services, including immunizations, medication therapy management (MTM), and chronic disease management.
Document patient care activities and coordinate with the broader healthcare team to ensure continuity of care.
Engage in proactive care strategies, identifying potential health issues early and working with pharmacists to implement preventative care measures.
Obtain certification to administer immunizations, expanding your role in providing supervised direct patient care.
Workflow Optimization:
Contribute to the pharmacy’s shift from reactive to proactive patient care by adopting best practices for workflow innovation, including appointment-based models.
Participate in continuous quality improvement initiatives aimed at enhancing patient care and operational efficiency.
Financial and Operational Tasks:
Maintain petty cash and change fund balances.
Proficiently handle all transactions at the point of sale.
Perform other duties as assigned under the direction of the pharmacist.
EDUCATION AND/OR EXPERIENCE
High School Diploma or equivalent preferred
Graduate of a pharmacy technician program preferred. Experience in a community pharmacy setting is preferred.
CERTIFICATION/LICENSURE
Pharmacy Technician Licensure required
Certified Pharmacy Technician (CPhT) or Certification through NHA required.
OTHER SKILLS AND ABILITIES
Effective communication and customer service skills
Ability to multitask and manage time effectively in a fast-paced environment
Proficiency in using pharmacy management software and technology tools.
Willingness to obtain immunization certification.
LEVEL OF SUPERVISION
Work is performed according to specific procedures and methods, but the incumbent must make minor decisions in order to adapt to routine situations.
SUPERVISES
NA
PAY RANGE:
$19.40 - $31.68
Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.
Mercyhealth offers competitive pay and a comprehensive benefits package including:
Medical, Dental, Vision
Life & Disability Insurance
FSA/HSA Options
Generous, accruing paid time off
Paid Parental and caregiver leave
Career advancement and educational opportunities
Tuition and certification reimbursement
Certification Reimbursement
Well-being Programs
Employee Discounts
On-Demand Pay
Financial Education
Annual recognition/awards events
Partner appreciation days
Family entertainment/attractions discount
Community service/improvement opportunities
Click here for more details regarding Mercyhealth Careers Benefit Information.
At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.
Mercyhealth has been nationally recognized for our commitment to our people and culture, including:
#1 in the nation on AARP's Best Employers for Workers Over 50
One of Working Mother magazine's 100 Best Companies for Working Mothers
A Top 50 Company and Top 10 Nonprofit for Executive Women
