Top 8 Servicenow system administrator Jobs in Lake Mary, Fl

Senior IT Service Management ServiceNow Analyst
AdventHealth Information Technology —Altamonte Springs, FL
- $72,786.83 - $135,385.27 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Paid parental leave
- Disability insurance
Director, IAM Operations & Support
ADP —Orlando, FL
- $123,400 - $303,800 a year
- Full-time
- Computer Science
- 5 years
- System design
- Wellness program
- Disability insurance
13h
Cyber ServiceNow - Consultant
Deloitte —Lake Mary, FL
- $82,600 - $162,800 a year
- Full-time
- Remote
- Computer Science
- Up to 50% travel
- Mid-level
Application Systems Analyst III - ITSM
University of Central Florida —Orlando, FL
- $75,809 - $95,000 a year
- Full-time
- Computer Science
- Master's degree
- High school diploma or GED
- Paid holidays
- Health insurance
6d
Cyber ServiceNow - Senior Consultant
Deloitte —Lake Mary, FL
- $105,400 - $207,800 a year
- Full-time
- Remote
- Computer Science
- Up to 50% travel
- Mid-level
ServiceNow Delivery Senior Consultant
Deloitte —Lake Mary, FL
- Full-time
- Hybrid work
- Office
- Residential
- Bachelor's degree
5d
Land Mobile Radio Systems Administrator
Chartis Federal —Orlando, FL
- Full-time
- 3 years
- Ability to lift 50 pounds
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply

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Senior IT Service Management ServiceNow Analyst

AdventHealth Information Technology -
Altamonte Springs, FL

Apply Now

Job Details

Full-time
$72,786.83 - $135,385.27 a year

Benefits

Paid parental leave
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
403(b)
Benefits from day one
Life insurance

Qualifications

Knowledge management
Requirements specification
Requirements design
IT asset management
Test Case Documentation (Quality assurance practices)
Incident management software
ServiceNow Certified System Administrator (CSA)
Configuration management
Data reporting
User training (technical support)
Bachelor's degree
Data management
Requirements management
ServiceNow
Training & development
Analysis (software development lifecycle)
Functional quality evaluation testing
Design (software development lifecycle)
Test Planning (Quality assurance practices)
Stakeholder management

Full Job Description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Paid Time Off from Day One
403-B Retirement Plan
4 Weeks 100% Paid Parental Leave
Career Development
Whole Person Well-being Resources
Mental Health Resources and Support
Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

900 HOPE WAY

City:

ALTAMONTE SPRINGS

State:

Florida

Postal Code:

32714

Job Description:

Responsible for gathering IT and business stakeholder requirements related to ServiceNow and transforming them into viable solutions. This position works directly with leaders in the Service Management Office to interpret requirements and educate on development activities. Additionally, this role plans, manages, documents, and analyzes functional and testing requirements, identifies gaps, and proposes alternative approaches. In addition, this position serves as a translator between technical teams and the business community, providing guidance on applications and solutions. Ensures alignment of IT solutions with business initiatives and develops minor enhancements to the ServiceNow application as needed.

Coordinates with stakeholders to gather and document service requirements and specifications.
Designs and implements service level agreements (SLAs) and operational level agreements (OLAs).
Develops service design packages that include service models, architectures, and processes.
Manages the transition of new or changed services into the live environment, ensuring minimal disruption.
Oversees the configuration management process to maintain accurate records of service assets and configurations.
Manages change requests and assesses their impact on existing services. Monitors and analyzes service performance to ensure compliance with SLAs and identify areas for improvement.
Develops and maintains incident management processes to quickly resolve service disruptions.
Implements problem management practices to identify root causes and prevent recurring issues.
Coordinates release management activities to ensure smooth deployment of new or updated services.
Provides training and support to service desk and operations staff on new or updated services.
Collaborates with IT and business teams to ensure alignment of service management practices with organizational goals.
Other duties as assigned.

Knowledge, Skills, and Abilities:

Knowledge of the Service Management toolsets / ServiceNow and how it relates to other ITSM processes. [Required]
Strong understanding of CMDB and ServiceNow DB Architecture. [Required]
Exposure in ServiceNow Implementations (ITSM, ITAM, SPM, ITOM, CSM) and platform upgrades. [Required]
Self-motivated and disciplined, with excellent analytical, technical, and organizational skills. [Required]
Demonstrated skills in data management, solving problems and able to work collaboratively within a team or independently. [Required]
Strong oral and written communication skills. [Required]
Knowledge of Service Management and how it relates to technology workflows throughout a healthcare organization [Preferred]
Knowledge of Application Portfolio Management (APM) and how it relates to Technology Business Management (TBM) workflows. [Preferred]
Proven ability to foster a culture of diversity and innovation within Service Management and Service Delivery. [Preferred]
Understands technical and functional design requirements related to ServiceNow. [Preferred]
Create and manage Catalog Items, scripts and workflow. [Preferred]

Education:

Bachelor's [Required]
Master's [Preferred]

Field of Study:

in IT, Computer Science, or MIS.
in IT / Computer Science or MIS plus 2+ years of experience

Work Experience:

4+ enterprise experience in ITSM tools / ServiceNow [Preferred]
4+ experience [Required]
Enterprise experience in healthcare environment [Preferred]
Equivalent experience [Required]
Experience configuring and developing in ServiceNow is [Preferred]
Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell [Preferred]
Experience in ServiceNow Catalog Management, Knowledge management and Reporting. [Required]
Experience in ServiceNow multiple implementations and upgrades. [Preferred]
Experience using a structured SDLC, or agile/scrum methodology required. [Required]
Proven experience of documenting Business Requirements, Functional Specifications, Test Scripts and Test Plans, and End User Training [Required]

Licenses and Certifications:

ServiceNow Certified System Administrator (CSA) [Required]
Certified System Administrator (CSA) [Required]
Information Technology Infrastructure Library (ITIL) [Preferred]
ITIL 4 Foundation Certification (ITIL 4) [Preferred]

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$72,786.83 - $135,385.27

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Apply Now

Refine Your Search

servicenow system administrator jobs in lake mary, fl

Senior IT Service Management ServiceNow Analyst

Director, IAM Operations & Support

Cyber ServiceNow - Consultant

Application Systems Analyst III - ITSM

Cyber ServiceNow - Senior Consultant

ServiceNow Delivery Senior Consultant

Land Mobile Radio Systems Administrator

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