Top 12802 Performance manager Jobs in Lake Success Ny

Performance Manager
The Metropolitan Opera —New York, NY
- $60,000 - $70,000 a year
- Weekends as needed
- Mid-level
- 3 years
- Ability to stand for extended periods
Quick Apply
Customer Success Manager, Performance
Samsung —New York, NY
- $110,000 - $135,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Organizational skills
- Wellness program
- Health insurance
Clinical Pharmacy Manager Solid Organ Transplant
Montefiore Einstein —Bronx, NY
- $152,000 - $190,000 a year
- Full-time
- Management
- Outpatient experience
- Supervising experience
Regional Risk Manager
Tutor Perini Corporation —New Rochelle, NY
- $125,000 - $150,000 a year
- Full-time
- 5 years
- Office
- US work authorization
Senior Property Manager
Capstone Living —Stamford, CT
- $100,000 - $115,000 a year
- Full-time
- Team management
- In-person
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Shop Foreman / Production Manager
V&J Auto Body —Lindenhurst, NY
- From $115,000 a year
- Full-time
- 7 years
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Large Format Printing and Cutting Manager
Confidential —Carlstadt, NJ
- From $50,000 a year
- Full-time
- Mid-level
- Team management
- In-person
- Health savings account
- Health insurance
Quick Apply
13d
Elementary Lead Teacher K-5
Elm Community Charter School —Elmhurst, NY
- $60,000 - $90,000 a year
- Full-time
- Bilingual
- School experience
- Classroom
- Health insurance
- Dental insurance
Quick Apply
Sales Manager
Nine Orchard Hotel (MML Hospitality) —New York, NY
- $100,000 - $120,000 a year
- Full-time
- Hotel
- Travel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Senior Project Manager - Pumping Station Reconstruction
Inter Contracting Corp. —Brooklyn, NY
- $225,000 - $275,000 a year
- Full-time
- Construction site
- Contracts
- In-person
- Health insurance
- Dental insurance
Quick Apply
12d
Lead Security Technician – Enterprise Access Control & CCTV (Westchester NY)
Care Security Systems Inc. —Westchester County, NY
- $35 - $45 an hour
- 8 hour shift
- Inventory control
- Mid-level
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Quick Apply
Clinical Pharmacy Manager
Montefiore Einstein —Bronx, NY
- $161,200 - $201,500 a year
- Full-time
- Management
- Writing skills
- Inpatient
Pharmacy Manager
CVS Health —Roslyn Heights, NY
- $116,552.16 - $150,363.89 a year
- Full-time
- Management
- Inpatient
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Manager of Institutional Giving
Reach Out and Read of Greater New York —New York, NY
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- 5 years
- Research
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Property Manager-Affordable Staten Island Portfolio
Progressive Management of NY —Staten Island, NY
- $85,000 - $100,000 a year
- Full-time
- Spanish
- Mechanic experience
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
AUTOMOTIVE PARTS MANAGER
Englewood Ford —Englewood, NJ
- From $80,000 a year
- Full-time
- ASE Certification
- Dealership
- Customer service
- Health insurance
- 401(k)
Quick Apply
Assistant Property Manager
Dolphin Property Services LLC —Brooklyn, NY
- $62,500 - $65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Seafood Manager
Uncle Gs Management Corp. —Levittown, NY
- $70,000 - $80,000 a year
- Full-time
- 5 years
- Basic math
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
14d
Certified Vocational Rehab Counseling Supervisor
The Fedcap Group —New York, NY
- $65,000 - $70,000 a year
- Full-time
- Addiction Medicine
- Experience working with individuals with disabilities
- Mid-level
- Paid training
- 403(b) matching
Quick Apply
Guest Services Manager
The Garden City Hotel —Garden City, NY
- $70,000 - $72,000 a year
- Weekends as needed
- Mid-level
- Hotel
- US work authorization
- Disability insurance
- Health insurance
Quick Apply

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Performance Manager

The Metropolitan Opera -
New York, NY

Quick Apply

Job Details

Full-time
$60,000 - $70,000 a year

Qualifications

Accessibility initiatives
Emergency preparedness education
Client relationship management
Customer communication
ADA accessibility regulations
Managing teams in a customer support role
Incident report management
Coaching
Staff scheduling
Performance Reporting
Team scheduling
Managing hospitality teams
Mid-level
Incident Escalation
Frontline customer support management
Performance management
3 years
Inclusive leadership practices
Union relations
Customer service training (staff training program)
Decision making
Public safety procedures
Event performance reporting and analysis
Labor contracts
Overseeing payroll
Venue risk assessment
Guest services software
Management reporting
Technical skills instruction
CRM system proficiency

Full Job Description

The Performance Manager is responsible for front-of-house operations for open rehearsals, performances, and events at the Metropolitan Opera House. This role ensures a safe, welcoming, and high-quality guest experience while solving ticketing concerns, guest needs, and operational issues in real time. The Performance Manager supervises full-time, part-time, union, and non-union front-of-house staff and partners with House Management to maintain consistently high service standards across every event as well as coach and motivate team members to deliver excellent guest service.

Primary Responsibilities

Resolves guest, staff, and operational issues in an equitable, professional, and courteous manner as well as helps design and implement effective training programs for front-of-house guest service team members, including customer service, accessibility, emergency preparedness, and workplace safety.
Support the Met’s commitment to guest care by reinforcing high service standards, providing timely coaching, and focusing staff on key service priorities for each performance.
Foster a positive, professional, inclusive, and service-oriented work environment for all guest service team members.
Ensure that all public spaces are clean, free of obstructions and ready for guests with the high standards of the Metropolitan Opera house.
Lead pre-show front-of-house briefings to ensure staff are informed about performance details, audience needs, accessibility considerations, special events, and operational updates.
Troubleshoot and document event-day incidents, including guest concerns, client needs, staff matters, safety issues, and operational challenges.
Address staff issues in real time when appropriate, escalate matters to management as needed, and follow up in a timely and effective manner.
Prepare nightly post-event Performance Reports and document incidents accurately, thoroughly, and on schedule.
Review and submit weekly front-of-house staff payrolls.
Maintain current knowledge of emergency evacuation procedures, accessibility practices, guest care standards, and event operations as they relate to patrons and staff.
Coordinate with NYPD, FDNY, Lincoln Center, and other partners during performance periods, as necessary.

Skills and Qualifications

Three to five years of experience in a cultural, entertainment, hospitality, or sports venue, with demonstrated success managing public-facing teams and varying audiences.
Demonstrated understanding of venue operations, guest safety practices, emergency procedures, and public-facing service standards.
Knowledge of ADA requirements and accessibility best practices as they relate to guest services preferred.
Comfort using mobile devices, digital ticketing tools, and guest service technology; ability to assist patrons with e-tickets and related digital access needs.
Experience managing union staff or familiarity with collective bargaining agreements preferred.
Excellent problem-solving, communication, and decision-making skills, with the ability to follow established reporting lines and escalate issues appropriately.
Familiarity or experience using digital scheduling platforms to manage the hospitality teams schedules
Ability to remain calm, professional, and effective under pressure.
F-03 and F-04 certifications required.
Preferred experience with Tessitura or a comparable ticketing/customer relationship management system, along with proficiency in the Microsoft Office suite.

Physical Demands

Must be able to stand for the majority of the shift.

Ability to work a flexible schedule, including nights, weekends, holidays, and split days off, in a high-volume world class live performance environment.

The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick Apply

Refine Your Search

performance manager jobs in lake success ny

Performance Manager

Customer Success Manager, Performance

Clinical Pharmacy Manager Solid Organ Transplant

Regional Risk Manager

Senior Property Manager

Shop Foreman / Production Manager

Large Format Printing and Cutting Manager

Elementary Lead Teacher K-5

Sales Manager

Senior Project Manager - Pumping Station Reconstruction

Lead Security Technician – Enterprise Access Control & CCTV (Westchester NY)

Clinical Pharmacy Manager

Pharmacy Manager

Manager of Institutional Giving

Property Manager-Affordable Staten Island Portfolio

AUTOMOTIVE PARTS MANAGER

Assistant Property Manager

Seafood Manager

Certified Vocational Rehab Counseling Supervisor

Guest Services Manager

I want to receive the latest job alert for performance manager in lake success ny

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