Top 41 Service coordinator ii Jobs in Lake Zurich Il

Service Coordinator
Zonatherm Products, Inc —Buffalo Grove, IL
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
Quick Apply
VOLUNTEER SERVICES COORDINATOR II
State of Illinois —Bartlett, IL
- $5,572 - $7,898 a month
- Full-time
- Bilingual
- Background check
- Mid-level
- Health insurance
- Dental insurance
12d
Dispatch Coordinator II
Canon U.S.A., Inc. —Itasca, IL
- $17.57 - $26.31 an hour
- Full-time
- Hybrid work
- No high school diploma
- Mid-level
- Microsoft Office
- Profit sharing
- Health insurance
Patient Services Coordinator II
Illinois Bone and Joint Institute LLC —Fox River Grove, IL
- $19 - $24 an hour
- Full-time
- Private practice
- Mid-level
- Windows
- Profit sharing
- Wellness program
Quick Apply
Quality Lab Technician II
Medical Murray —N Barrington, IL
- $24 - $36 an hour
- Full-time
- Writing skills
- Mid-level
- 2 years
Quick Apply
12d
Replenishment Driver
DC Holding II —Vernon Hills, IL
- $20 - $22 an hour
- Clean driving record
- Microsoft Outlook
- Writing skills
- Profit sharing
- Disability insurance
Quick Apply
HR COORDINATOR II
NOW HEALTH GROUP, INC. —Bloomingdale, IL
- Extended hours
- Spanish
- Microsoft Outlook
- Mid-level
- Free parking
Quick Apply
9d
Parent & Family Engagement Liaison
Round Lake Area Schools CUSD #116 —Round Lake, IL
- $29.04 - $37.89 an hour
- Full-time
- Spanish
- Experience working with individuals with disabilities
- English
Quick Apply
Administrative Support Manager
Centerra Group LLC —Chicago, IL
- Mid-level
- Administrative experience
5d
Field Support Technician
SCOTSMAN GROUP LLC —Vernon Hills, IL
- $65,000 - $75,000 a year
- Overtime
- Computer literacy
- Mid-level
- Office
- Health savings account
- AD&D insurance
Quick Apply
Intake and Office Coordinator - 2025742
World Relief —Carol Stream, IL
- $47,000 - $52,000 a year
- Full-time
- Hybrid work
- Spanish
- Microsoft Outlook
- HIPAA
- Employee discount
CUSTODIAN
Northwest Suburban Special Education Organization —Mount Prospect, IL
- 18 years or older
- English
- High school diploma or GED
3d
Art Center Educator and Coordinator
LITTLE CITY FOUNDATION —Schaumburg, IL
- $43,609 - $54,000 a year
- Online Application
- Classroom
- CPR Certification
- Management
- Paid holidays
- Disability insurance
Quick Apply
Inside Service Reps
Scotsman Group LLC —Vernon Hills, IL
- Overtime
- Travel
- Experience equivalent to degree accepted
- Communication skills
Quick Apply
Flex Counselor II - CCP
Lake County Illinois —Waukegan, IL
- $24.65 an hour
- Overnight shift
- Background check
- Serving
- Inpatient
Grant Coordinator
Berkeley School District 87 —Berkeley, IL
- $90,000 - $105,000 a year
- Full-time
- School experience
- Research
- Mid-level
- Health insurance
- Dental insurance
PARK SUPERVISOR
Norridge Park District —Norridge, IL
- Part-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
Ecology Center Program Instructor II
City of Evanston —Evanston, IL
- $20.75 an hour
- 8 hour shift
- CPR Certification
- Maintenance
- Mid-level
Clinical Supervisor - Dental Hygienist
William Rainey Harper College —Palatine, IL
- $51.50 an hour
- Part-time
- CPR Certification
- Dental office
- Bachelor of Science
Sterile Processing Tech II Days Casual
Northwestern Memorial Healthcare —Lake Forest, IL
- $19.75 - $28.64 an hour
- Part-time
- Background check
- Anatomy knowledge
- Surgery
- Tuition reimbursement
- 401(k) matching
Quick Apply
4d

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service coordinator ii jobs near lake zurich il

Service Coordinator

Zonatherm Products, Inc -
Buffalo Grove, IL

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Job Details

Full-time
$50,000 - $60,000 a year

Qualifications

Phone communication
High school diploma or GED
Task prioritization
Productivity software
Client interaction via phone calls

Full Job Description

Description:

JOB SUMMARY

With over 50 years of proven performance, Zonatherm Products and ThermFlo provide complete, end-to-end solutions for essential mission critical power and cooling systems serving industries from data centers, hospitals and municipalities to industrial and commercial facilities. From initial planning and expert guidance to custom equipment, system design, installation, and ongoing support, we deliver a fully integrated approach that keeps operations running smoothly.

The Service Coordinator acts as an intermediary between customers and our HVAC/Generator Service Technicians. This role is responsible for dispatching technicians to location, scheduling emergency services, and coordinating preventive maintenance work orders (all requested servicing goes through this department). The Service Coordinator will dispatch, track, and schedule work, completing necessary documentation to optimize day-to-day service operations and customer satisfaction. They are responsible for reviewing requests and submitting within customer portals in a timely manner to keep business efficiency.

ESSENTIAL RESPONSIBILITIES

Service Scheduling & Workflow Coordination

Manages and prioritizes work orders across planned maintenance, emergency calls, quoted work, warranty repairs, and customer requests, ensuring schedules align with urgency, resource availability, and contract requirements.
Assigns technicians based on skill set, location, workload, and service deadlines to maximize field efficiency and customer satisfaction.
Communicates schedule updates, delays, and changes proactively to customers and internal teams to maintain transparency and reduce operational impact.
Collaborates with service leadership on prioritization, capacity planning, and workload distribution to support overall business needs.

Customer Communication

Serves as a primary point of contact for customers regarding service scheduling & status updates.
Gathers detailed information on symptoms, site conditions, and customer expectations and accurately communicates these to assigned technicians to ensure preparedness.
Maintains strong professional relationships by providing timely responses, clarifying service scope, and escalating concerns when needed.

Systems, Applications & Documentation Management

Utilizes designated technical applications, OEM portals, field service software, and internal systems to schedule work, record updates, and maintain accurate service case information.
Ensures all internal and customer-facing portals reflect up-to-date, accurate information, including scheduled dates, case notes, documents, and completion details.
Documents all scheduling and communication actions promptly to support billing, compliance, and field operations.

Case Monitoring & Performance Tracking

Monitors the status of all open service cases daily, coordinating with technicians, customers, and supervisors to drive timely completion.
Identifies potential delays, resource gaps, or scope changes early and initiates the appropriate escalation or mitigation steps.

SECONDARY RESPONSIBILITIES

Proactively identifies bottlenecks, recurring issues, or communication breakdowns and suggests process improvements to enhance team efficiency.
Escalates customer questions, concerns, and service risks to the appropriate internal teams to ensure swift resolution.
Comprehends and adheres to all safety, quality, and Company guidelines specified in the Employee Handbook, the safety policy manuals, quality procedures or any official Company documents.
Other duties, as assigned.

HOW TO SUCCEED IN THIS ROLE

Resolve scheduling and dispatch challenges quickly, coordinating closely with technicians to balance capacity, skill sets, and customer urgency.
Deliver timely, clear status updates, outlining next steps and setting accurate expectations for customers’ mission-critical maintenance and service activities.
Maintain precise, real-time records, ensuring every portal, case file, and internal system reflects current schedules, notes, documents, and service details.
Track all open cases continuously, flagging risks early and escalating or adjusting plans to prevent delays and protect customer satisfaction.
Strengthen cross-functional alignment, partnering closely with technicians, supervisors, and service leadership to prioritize work, solve resource gaps, and support business goals.

Requirements:

ESSENTIAL QUALIFICATIONS AND REQUIREMENTS

Education: Requires high school diploma or equivalent (GED).
Experience: A minimum of 2 years in an escalated customer service response role, ideally Level II or Level III.
Communication Skills: Excellent phone etiquette and verbal communication skills, with the ability to listen effectively to understand the needs of internal and external customers and adjust technical content to meet different audience knowledge.
Attention to Detail: Ability to write effectively for electronic communication with customers, coworkers, and vendors. Ability to read and interpret documents such as customer specifications, warranties, and company standards.
Computer Skills: Ability to use Microsoft Office suite and experience with additional dispatch software.
Supervisory Responsibility: This position has no supervisory responsibilities.

PREFERRED QUALIFICATIONS:

Education: Associate or bachelor’s degree preferred.
Experience: 3+ years of experience in a field technician service dispatch environment.
Software: Dispatch software experience preferred. (e.g.: Service Titan or equivalent).
Implementation: Project implementation experience with a new software system.

WORK AND TRAVEL REQUIREMENTS:

Physical Demands: This position requires the ability to operate within an office environment and occasionally lift and/or move up to 10 pounds. Reasonable accommodations will be provided aligned with current federal and state regulations upon request.
Work Environment: This job generally operates in a professional clerical, office setting. This role routinely uses standard office equipment such as computers, phones, adding machine, postage machine and photocopiers.
Position Type and Expected Hours of Work: This is an hourly, full-time position, operating Monday-Friday with a one (1) hour unpaid lunch.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without prior notice.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#LI-Hybrid

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Refine Your Search

service coordinator ii jobs in lake zurich il

Service Coordinator

VOLUNTEER SERVICES COORDINATOR II

Dispatch Coordinator II

Patient Services Coordinator II

Quality Lab Technician II

Replenishment Driver

HR COORDINATOR II

Parent & Family Engagement Liaison

Administrative Support Manager

Field Support Technician

Intake and Office Coordinator - 2025742

CUSTODIAN

Art Center Educator and Coordinator

Inside Service Reps

Flex Counselor II - CCP

Grant Coordinator

PARK SUPERVISOR

Ecology Center Program Instructor II

Clinical Supervisor - Dental Hygienist

Sterile Processing Tech II Days Casual

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