This is not a customer service role.
We are a third-party collection agency, seeking collectors who can professionally control conversations, challenge false statements, and communicate facts clearly and confidently.
You will speak with consumers and businesses regarding past-due accounts. Many conversations involve resistance, deflection, or outright false claims. Your job is to professionally cut through that and move the account toward resolution — while remaining compliant.
If you avoid confrontation, need scripts, or have only handled inbound customer service calls, this role is not for you.
What You’ll Be Doing:
- Speaking directly with consumers and businesses regarding past-due accounts
- Handling debtors who may lie, deflect, delay, or make false claims
- Professionally challenging misinformation using account facts
- Driving conversations toward resolution and payment
- Maintaining compliance while remaining firm and effective
This Job Requires:
✔ Prior experience in collections, AR, or negotiation-based phone work
✔ Ability to stay calm, firm, and professional under pressure
✔ Strong verbal control — you know how to redirect a conversation
✔ Comfort discussing money, consequences, and timelines
✔ Thick skin and emotional control
This Job Is NOT For You If:
✘ You prefer passive customer service
✘ You are uncomfortable being challenged
✘ You avoid difficult conversations
✘ You have never worked past-due accounts
Compensation
- Hourly + performance incentives
- Stable, long-term position
- On-site
We are looking for career minded agents that are looking for a firm that they can work with in a long-term situation. If you can accomplish the tasks outlined above contact our office today at 321-710-3530 to schedule an in person interview.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
People with a criminal record are encouraged to apply
Application Question(s):
- Have you handled outbound calls on past-due accounts?
Experience:
- Debt Collection: 1 year (Required)
Work Location: In person
