Top 7 Customer support coordinator Jobs in Lakeland Fl

Client Services Coordinator
Senior Helpers - Polk County —Lakeland, FL
- $45,000 - $50,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
10d
Client Service Coordinator (Mon. - Fri. 7A-3:30P)
Saddle Creek Logistics Services —Polk City, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health savings account
- Disability insurance
12d
Inside Sales & Customer Support Coordinator
Danielle Fence & Outdoor Living —Mulberry, FL
- Microsoft Excel
- Microsoft Outlook
- Office
3d
Account Coordinator
WellDyne —Lakeland, FL
- Mid-level
- Office
- Bachelor's degree
Quick Apply
Veterinary Guest Experience Coordinator
Fetch Specialty & Emergency Veterinary Centers —Brandon, FL
- Call employer
- Medical office experience
- Communication skills
- Entry level
- AD&D insurance
- Paid holidays
Quick Apply

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Care Coordinator
Chipotle —Columbus, OH
Support outsourced Care Center agents and leadership by answering questions, providing real-time guidance, and handling escalated/specialized cases using your…
$19.23 - $24.29 an hour
2d
Customer Experience Coordinator - Healthcare
Fortuity —Columbus, OH
Build and develop skills like communication, attention-to-detail, critical thinking, and teamwork. Our Healthcare Customer Experience / Customer Service…
$16.50 - $18.00 an hour
Quick Apply

I want to receive the latest job alert for customer support coordinator in lakeland fl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support coordinator jobs near lakeland fl

Guest Experience Manager jobs in California

Guest Experience Manager jobs in Hershey, PA

14 Year Old With No Experience jobs in Dallas, TX

No Experience Cdl B Driver jobs in Illinois

Guest Experience Manager jobs in Lakeland, FL

Guest Services jobs in Los Angeles, CA

Operations Manager jobs in Miami, FL

Guest Experience Manager jobs in New Jersey

Client Services Coordinator jobs in Broken Arrow, OK

Client Service Associate jobs in San Diego, CA

Environmental Services jobs in Fresno, CA

Client Services Coordinator jobs in Durham, NC

Office Coordinator jobs in Chicago, IL

Client Services Coordinator jobs in Los Angeles, CA

Client Services Coordinator jobs in Lake Dallas, TX

Client Onboarding Specialist jobs in New York, NY

Client Services Coordinator jobs in Salt Lake City, UT

Client Services Coordinator jobs in Riverside, CA

Client Services Coordinator jobs in Moorestown, NJ

Patient Care Coordinator Remote jobs in Tennessee

Client Services Coordinator

Senior Helpers - Polk County -
Lakeland, FL

Quick Apply

Job Details

Full-time
$45,000 - $50,000 a year
10 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Life insurance

Qualifications

Customer communication

Full Job Description

Do you find fulfillment in building relationships, supporting families through difficult decisions, and making sure people feel genuinely cared for? If you are organized, compassionate, and detail-oriented — and you want a role where your daily work directly improves the lives of seniors and their families — our Client Services Coordinator position may be exactly what you are looking for.

The Client Services Coordinator works in-office alongside our Client Services Manager to support our existing client base — conducting 90-day review calls, maintaining client records, and following up on digital leads. This role grows with you: as you build knowledge of our clients and demonstrate competency, you will take on increasing ownership of client service responsibilities.

Job Benefits:

Health Insurance
Dental Insurance
Vision Insurance
Short team & Long-term Disability
Paid Time Off
Life Insurance
Pay On Demand
Bonus structure
Varied Discount Programs

Job Duties:

Conduct 90-day follow-up calls with all active clients to assess satisfaction.
Complete assessments and re-assessments using LIFE Profile.
Update and maintain Client Retention Dashboard weekly.
Monitor and respond to all digital and online lead inquiries within 24-hours. Continued follow-up following defined cadence.
Qualify leads and pass warm, assessment-ready prospects to the Client Services Manager.
Maintain VA authorization tracker for all active VA clients and update authorizations promptly upon receipt.
Maintain accurate and current records; update care plans as needed.
Ensure active client roster is accurate at all times; process discharges as directed by Client Services Manager.
Address client and family concerns, escalate unresolved issues to the Client Services Manager promptly.
Coordinate with the Scheduling Coordinator(s) and Care Team Manager on schedule changes, caregiver adjustments, and new client starts.
Support the Client Services Manager with administrative tasks, documentation, and reporting as assigned.

Job Qualifications:

3+ years’ experience in customer service, client services and management, healthcare, or a related field strongly preferred.
In-home health care, senior services, or medical background a strong plus.
Excellent verbal communication and follow-up skills and the ability to quickly build rapport with prospects, clients, and client families.
Excellent organizational skills and attention to detail; ability to manage multiple client records and priorities.
Proficiency in Microsoft Word, Excel, Internet, and Outlook
Reliable transportation.

Why Work for Senior Helpers of Polk County?

Great Place to Work® Certified
Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging.
Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony.
Meaningful Work - Every call you make, every record you maintain, and every authorization you track directly impacts a senior's quality of life.

About Senior Helpers of Polk County:

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Quick Apply

Refine Your Search

customer support coordinator jobs in lakeland fl

Client Services Coordinator

Client Service Coordinator (Mon. - Fri. 7A-3:30P)

Inside Sales & Customer Support Coordinator

Account Coordinator

Veterinary Guest Experience Coordinator

Explore jobs in cities nearby

I want to receive the latest job alert for customer support coordinator in lakeland fl

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected