With a strong heritage in the Tampa Bay area, Capstone Title has a proven track record of successful performance and is a recognized leader, awarded “Outstanding Agent of the Year” by one of the Country’s leading underwriters, in providing quality title and settlement services. Capstone Title gives their customers peace of mind during one of the most significant transactions they will ever make, and we are committed to saving customers time and money by delivering convenience and value with outstanding service and professionalism.
Capstone Title provides several advantages:
- Partners with two of the Country’s largest and most dependable Underwriters with offices throughout the world
- Stability and reliability of a well-established company that is locally owned and operated in the Tampa Bay area
- Complete title services including residential, commercial, subdivision, title, escrow and equity loan services
- Fast, responsive customer services and technologically advanced delivery systems
- Dedicated transaction coordinator to ensure that everything is completed accurately and on time
- Immediate status of transaction
- Flexible, cost-effective title and closing services
Job Description:
Summary/Objective: The overall job is to handle all aspects of the closing from contract to closing, post-closing and preparation of title policies. Continuous daily contact with the BHHS Market President, as well as the real estate agents, to ensure consistent quality service to all parties.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Responsible for getting information to and from customers regularly
- Detail-oriented and professional
- Excellent client relations and organizational skills
- Comprehension of lender requirements and documentation
- Trustworthy and able to work independently
- Desire to learn and keep up-to-date with industry changes
- Handle fast-paced work in a team environment
Competencies:
- Collaboration Skills, ability to interact with both internal and external customers at all levels
- Provide excellent customer service with outstanding communication skills – verbal and written
- Ethical conduct
- Organizational skills with the ability to multi-talk and prioritize
- Flexible with changing business needs in a team environment, as well as manage deadlines and time constraints
- Personal Effectiveness/Credibility
- Technical capacity
- Proficient in MS Word, Excel and Outlook
Work Environment / Dress Code:
- Business attire. Office/indoor environment
Service/Duties:
- Complete understanding of the escrow process, determining which steps need to be taken to transfer title to property pursuant to the conditions called for in the real estate contract, title search/commitment and lender instructions
- Manage the entire real estate closing process, including compliance with the real estate contract, lender instructions, title requirements, company requirements and other written instructions
- Complete understanding of title search/commitments. Able to resolve title issues and determine corrective documents and/or actions that may be necessary to ensure clear title, and the issuance of the title insurance policy at closing.
- Oversee the issuance of checks, bills/statements, receipts and any other documents needed to ensure complete customer satisfaction
- Conduct closing with customers, lender and Realtor
- Assist customers and clients with all closing related questions
- Prior to file disbursement, confirm file is balanced ad all funds received. All taxes, HOA amounts due, payoff amounts – including all applicable interest and fees, have been collected. That all documents are checked for accuracy and that correct signatures, acknowledgements and legal descriptions have been affixed
- Verify against ALTA Statement/CDF that all disbursements have been paid correctly
- Prior to recording, verify again that all documentation as the correct legal description, signatures and acknowledgments
- Develop client relationships to ensure future real estate closing transactions
- Reconciliation items that may need addressed on a daily basis
- Elimination of closed file shortages and balances – reviewed weekly
- Eliminate outstanding checks over 60 days – reviewed weekly
- Attend sales meetings once monthly
- Maintain monthly reports as required by your Manager(s)
- When required, delegate certain processes
- Perform other duties as may be assigned by your Manager(s)
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to see, talk and hear. This is largely a sedentary role; however, some filing and movement through the office is required. This would require, but is not limited to, the ability to lift files, open filing cabinets, and maintain office equipment. This job requires good hearing and eye sight for customer communication and computer input.
Position Type/Expected Hours of Work:
- This is a full-time position. Days and hours of work are Monday through Friday 8:30 a.m. to 5:30 p.m. Occasional evening and weekend work may be required as job duties demand
Travel:
- Some travel required between offices for courtesy closing and office coverage as needed
Required Education and Experience:
- Standard concepts, practices and procedures within the escrow/title industry field
- Prior experience in an escrow office – manager role
- Excellent client relations and organizational skills, strong communications skills, both verbal and written
- Ability to self-manage, evaluate work and determine priorities. Detail oriented and professional and able to handle all confidential information
- Ability to deal with multiple roles such as buyers, sellers, real estate agents, brokers, etc.
- Able to work in a team environment
- High School Diploma
- Title License (if not already licensed, must be willing to obtain)
- Notary Public
- Knowledge of SoftPro preferred
Other Duties:
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Required Education:
- High School or equivalent
Required Experience:
Benefits:
- Comprehensive Benefit package
- 401K matching
All candidates must successfully pass a background check as well as a pre-employment drug screening.
Capstone Tropical Holdings, Inc. is an Equal Opportunity Employer
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience:
- SoftPro: 1 year (Preferred)
- working with Rea Estate Agents or Brokers: 1 year (Preferred)
- Escrow office manager: 1 year (Preferred)
License/Certification:
- Notary Public (Preferred)
- Title License (Preferred)
Ability to Relocate:
- Lakeland, FL 33801: Relocate before starting work (Required)
Work Location: In person
