Do you find yourself thinking about a position that creates change and makes a difference? Do you have compassion for animals and are excited about the opportunity to build relationships with people? Then this is the position for you!
We are looking for a detail-oriented person who is compassionate, up-beat and driven to join our amazing team as a Veterinary Client Service Representative. The person in this role must be able to deliver top notch client service to both patients and their pet parents. The role requires the ability to multi-task, work at a fast pace, have strong communication skills (both in-person and over the phone), and apply critical thinking. We prefer at least 1 year of veterinary clinic experience to ensure basic knowledge of scheduling, triaging, medications, and client education is established.
We are an AAHA accredited clinic, which practices high quality team-based care while providing exceptional client service. LFPC was opened in 2017 and is locally owned and operated. Our clinic focuses on providing both excellent veterinary care and client service. We focus on team-based care and a strong team culture. We value our employees and believe they are essential to achieving these goals.
Primary Responsibilities:
- Client communication and answering questions
- Clear Communication with doctors and support staff
- Use of multi-line phone, email, fax, and computer
- Scheduling appointments using practice management software
- Triaging emergency situations
- Checking in and out clients for appointments
- Taking and filling prescription requests
- Processing payments for services and products
- Cleaning and maintenance of reception area
Requirements:
- 1 year experience in veterinary clinic with client service or receptionist experience required
- Foster collaborative relationships with other team members
- Ability to work in a fast-paced environment and prioritize assignments to complete work in a timely manner
- Must have strong communication skills, be able to work a multi-line phone system, basic computer skills, and have basic math and money handling skills.
- Must be comfortable working with dogs and cats
- Ability to lift, carry, and move up to 35 pounds.
- Endure sitting, standing, and walking on hard floor surfaces for extended period
Schedule
- Clinic is open 8am to 6pm Monday to Friday; and 8am to 1pm Saturdays
- Full-Time employees are scheduled for 4 weekdays per week, and 2 Saturdays per month
- Typical schedule is 7:30am - 6:00pm and Saturdays 7:30-1:00pm
Benefits (Full-Time Employees – 30+ Hours/Week)
- Health Reimbursement Account (employer sponsored $4,620 per year)
- Dependent Care Assistance (employer sponsored $2,160 per year)
- Dental and Vision Insurance
- Life Insurance
- Paid Time Off – 2 weeks+ per year
- Paid Holidays
- Continuing Education Allowance
- Extra PTO to attend CE
- Retirement Plan match
- Staff Discounts
Practice Highlights
- No Extended Hours
- Modern Facility with many windows and a team break room
- New Equipment
- Dedicated Dental & Surgical Suites
- Every Other Week Paid Team Meeting
We’re excited to share that Lakeville Family Pet Clinic will be moving into a brand-new, state-of-the-art facility in October 2026! This thoughtfully designed space will enhance our ability to provide high-quality care, support our growing team, and create an even better experience for our clients and patients.
Job Type: Full-time
Pay: From $18.00 per hour
Application Question(s):
- Please share a few dates and times that you would be available for an interview.
Experience:
- Veterinary clinic: 1 year (Preferred)
- client service: 1 year (Preferred)
Ability to Commute:
- Lakeville, MN 55044 (Required)
Work Location: In person
