Top 20 Senior customer service representative Jobs in Lakeville Mn

Senior Customer Success Manager - Central - Delphix
Perforce —Minneapolis, MN
- $90,800 - $117,000 a year
- Full-time
- Hybrid work
- Computer Science
- 8 years
- Bachelor's degree
- Health insurance
- Dental insurance
Senior Client Relationship Associate
Boulay —Eden Prairie, MN
- $60,000 - $92,000 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Profit sharing
- Disability insurance
Quick Apply
Supervisor, Technical Customer Care
HHAeXchange —Minneapolis, MN
- $75,000 - $80,000 a year
- Full-time
- Office
- 3 years
- Travel
- Paid holidays
- Health insurance
Quick Apply
Senior Customer Success Manager
Canon Medical Informatics, Inc. —Minnetonka, MN
- $100,240 - $150,360 a year
- Hybrid work
- 3 years
- Bachelor's degree
- Product management
- Flexible schedule
Quick Apply
10d
Senior Customer Experience Specialist
Gemini, Inc. —Cannon Falls, MN
- $24.18 - $30.95 an hour
- Full-time
- Sales
- Marketing
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
Sr Client Reporting Specialist
TIAA —Minneapolis, MN
- $33.61 - $43.27 an hour
- Online Application
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Sr. Client Coordinator (E-Commerce)
Schawk USA LLC —Minneapolis, MN
- $72,000 - $82,000 a year
- Remote
- Microsoft Outlook
- Marketing
- Basic math
- Health savings account
- Disability insurance
Quick Apply
4d
Customer Service Associate/ Senior Customer Service Associate (Full-Time)
Shane Co. —Minnetonka, MN
- $23 - $26 an hour
- Weekends as needed
- Inventory management
- Writing skills
- Merchandising
- Paid parental leave
- Paid holidays
Senior Licensed Client Service Representative
Fortune Financial —Hopkins, MN
- $60,000 - $90,000 a year
- Full-time
- Microsoft Outlook
- Office
- Organizational skills
- Profit sharing
- Disability insurance
Quick Apply
12d
Senior Account Manager, Enterprise Client Services
Sezzle —Minneapolis, MN
- $110,000 - $140,000 a year
- Remote
- Computer science
- Computer Science
- 5 years
- Disability insurance
- Health insurance
Senior Client Service Manager- Commercial Lines
Gallagher —Bloomington, MN
- $75,500 - $126,000 a year
- High school diploma or GED
- Bachelor's degree
- Mentoring
Senior Customer Success Manager
NetSPI —Minneapolis, MN
- Remote
- Travel
- Mentoring
- Senior level
Quick Apply
4d
Senior Wealth Client Management Associate
CAPTRUST —Minneapolis, MN
- $55,000 - $65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Health savings account
- Disability insurance
13d
Practice Operations Coordinator
AMERICAN SENIOR BENEFITS LLC —Minneapolis, MN
- $40,000 - $100,000 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Finance
Sr. Client Service Manager
Gallagher —Minneapolis, MN
- $58,000 - $97,000 a year
- 8 years
- High school diploma or GED
- Bachelor's degree
600 - Beyond Brokerage Support - Senior Account Specialist - Beyond Brokerage
WWEX Group —Saint Louis Park, MN
- $45,000 - $55,000 a year
- Full-time
- Marketing
- Research
- Mid-level
Quick Apply
Senior Account Manager / Dir of Client Accounts
Mountain Health Technologies, Inc —Minneapolis, MN
- Full-time
- Hybrid work
- Team management
- Recruiting
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Customer Success Manager
GridSource Incorporated LLC —Saint Paul, MN
- Full-time
- Background check
- Up to 50% travel
- Travel
- Health insurance
- Dental insurance
Quick Apply
Sr Customer Service Representative
Motion Industries (MOT) —Eden Prairie, MN
- $27.06 - $35.22 an hour
- Full-time
- 5 years
- Computer literacy
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Motion Automation Intelligence- Sr Customer Service Representative
Motion Industries (MOT) —Eden Prairie, MN
- $27.06 - $35.22 an hour
- Full-time
- 5 years
- Computer literacy
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply

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Senior Customer Success Manager - Central - Delphix

Perforce -
Minneapolis, MN

Apply Now

Job Details

Full-time
$90,800 - $117,000 a year

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Retirement plan

Qualifications

Sales contract management
Presentation software
AI tools proficiency
Agile
Presentation creation

Full Job Description

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.

With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.

Position Summary:

Our Associate Manager of Customer Success at Perforce is searching for a Senior Customer Success Manager to join the team in support of Delphix customers in the central US region.

You will build deep, strategic relationships with enterprise customers to ensure they achieve long-term value from their investment. Acting as a trusted advisor, you will champion our “Delight Every Customer” mission by driving product adoption, proactively identifying and mitigating risk, securing renewals, and uncovering expansion opportunities. You will bring the voice of the customer to internal teams, providing insights that shape product direction and enhance the overall customer experience.

In this role, you will collaborate cross-functionally with Sales, Operations, Legal, Support, Professional Services and Product teams to ensure a seamless and impactful customer journey.

About You:

You are customer-focused, who is experienced at managing and growing customer accounts. You excel at building relationships with key decision-makers, driving value realization, and identifying growth opportunities. You are comfortable discussing financial terms, renewals, and identify expansion opportunities while maintaining a strong focus on customer success. You naturally possess a high level of empathy and pay close attention to the needs of customers, helping them define and measure the value of the implemented solution. You can identify and mitigate risk as well as pull teams together to solve escalations. You have a high standard for excellence and feel a great sense of satisfaction when customers are successful. You can converse effectively with end users, economic buyers, internal teams, procurement and executives. You are able to establish yourself as a trusted advisor with any level of resources and can demonstrate the value of solutions effectively.

Responsibilities:

Establish and maintain relationships with key decision makers within assigned accounts.
Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention.
Partner with the Delphix Account Team (Regional Sales Managers, Solutions Engineers and Professional Services) to find opportunities for expanded usage of Delphix.
Hold business discussions with the Economic Buyer to reinforce value realized from the Delphix solution and identify expansion opportunities.
Act as the Delphix liaison for technical inquiries, issues or escalations. This will include working with Support, Product Management (i.e. roadmaps), ENG or others as needed.
Ensure client reference ability to support the Sales organization in expansions and closing processes.
Facilitate executive-level engagements such as value assessment and realization, product strategy and EBRs.
Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally.
Identify and manage escalations for successful resolution by driving internal and external team action items.
Develop strategic account plans for 100% consumption and areas of growth based on customer’s short and long-term goals.
Know the market and maintain a good knowledge of all key competitors.
Identify new use cases and new organizational contacts to expand on our customer’s realized value and organization success.
Be responsible for renewal, health and risk forecasting and reporting on your client portfolio.

Knowledge, Skills and Abilities:

Bachelor’s Degree in Business, Computer Science, Information Systems, related major, or comparable education and work experience.
8+ years of experience in account management/customer success in a software company.
Experience negotiating and closing customer contracts (renewals & expansion).
History of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent.
Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions.
Experience working in a development, testing or data management environment.
Understanding of DevOps, Test Data Management, Agile, CI/CD and Masking.
Must work within a team environment with sales, field services and delivery teams.
Knowledge of customer success tool such as Gainsight and efficient in creating PowerPoint presentations.
Has worked successfully with Partners in collaborating on customer’s success.
Must be able to travel at times.

AI Fluency:

Level 2: Skilled Prompter (Advanced Foundation / Early Proficient) - Crafts effective, outcome‑oriented prompts, iterates to improve quality and speed, and validates AI outputs against business context and expectations.

This position is eligible for our company annual bonus plan.

Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time.

All employees are expected to demonstrate AI fluency appropriate to their role and level, including responsible use of AI tools, sound judgment, and adherence to company AI governance and security policy standards.

Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.

If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!

www.perforce.com

Please click here for: EOE & Belonging Statements \u007C Perforce Software

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

senior customer service representative jobs in lakeville mn

Senior Customer Success Manager - Central - Delphix

Senior Client Relationship Associate

Supervisor, Technical Customer Care

Senior Customer Success Manager

Senior Customer Experience Specialist

Sr Client Reporting Specialist

Sr. Client Coordinator (E-Commerce)

Customer Service Associate/ Senior Customer Service Associate (Full-Time)

Senior Licensed Client Service Representative

Senior Account Manager, Enterprise Client Services

Senior Client Service Manager- Commercial Lines

Senior Customer Success Manager

Senior Wealth Client Management Associate

Practice Operations Coordinator

Sr. Client Service Manager

600 - Beyond Brokerage Support - Senior Account Specialist - Beyond Brokerage

Senior Account Manager / Dir of Client Accounts

Customer Success Manager

Sr Customer Service Representative

Motion Automation Intelligence- Sr Customer Service Representative

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