Top 24 Service desk analyst Jobs in Lakeville Mn

IT Service Desk Analyst
All Surfaces Inc. —Bloomington, MN
- $50,000 - $60,000 a year
- Mid-level
- Office
- Travel
Quick Apply
Help Desk Technician I
Willdan —Minnetonka, MN
- $30 - $35 an hour
- Office
- Windows
- Microsoft Office
Quick Apply
7d
Service Desk Analyst 1
Netrio —Golden Valley, MN
- $50,000 - $60,000 a year
- Entry level
Quick Apply
Service Desk Support Analyst
The Evolvers Group —Saint Paul, MN
- Contract
- Mid-level
- Windows
- High school diploma or GED
IT Support Specialist Tier II
AIIStar Construction —Eden Prairie, MN
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Residential
- In-person
- Health insurance
- Dental insurance
Quick Apply
Client Support Desk Analyst
defi AUTO LLC —Saint Paul, MN
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
Business Analyst
TempWorks Software —Bloomington, MN
- $71,000 - $105,000 a year
- Research
- Mid-level
- Office
- Health savings account
- AD&D insurance
IT Pro 3-User Support
University of Minnesota —Minneapolis, MN
- Online Application
- Hybrid work
- Background check
- Bachelor of Science
- Mid-level
3d
Artificial Intelligence (AI) Business Transformation Analyst
Wipaire Inc —South Saint Paul, MN
- $68,894 - $103,341 a year
- Full-time
- Azure
- Computer Science
- Salesforce
- Paid holidays
- Disability insurance
Quick Apply
11d
HR Data Analyst / Management Analyst 4
State of Minnesota - Natural Resources Dept —Saint Paul, MN
- $34.07 - $50.53 an hour
- Online Application
- Hybrid work
- Background check
- Mid-level
- Office
- Paid parental leave
- Paid holidays
8d
Operations Analyst - Human Services Program Representative 2
State of Minnesota - Human Services Dept —Saint Paul, MN
- $32.97 - $48.60 an hour
- Online Application
- Hybrid work
- Mid-level
- 3 years
- Bachelor's degree
- Paid parental leave
- Paid holidays
11d
Lead Business Analyst
TempWorks Software —Bloomington, MN
- $104,000 - $144,000 a year
- 7 years
- Research
- Office
- Health savings account
- AD&D insurance
Epic Inpatient Orders Analyst - Remote
Optum —Eden Prairie, MN
- $91,700 - $163,700 a year
- Full-time
- Hybrid work
- 5 years
- Pass drug screening
- Mid-level
Senior Data Analyst - Investment Insight
Royal Bank of Canada —Minneapolis, MN
- $70,000 - $130,000 a year
- Full-time
- Mid-level
- Office
- Finance
- Disability insurance
- Health insurance
Integration and Automation Engineer
ACCRA Management Group LLC —Minnetonka, MN
- $94,000 - $125,000 a year
- Full-time
- Remote
- 7 years
- Azure
- Computer Science
- Health savings account
- Health insurance
Product Manager - Associate Product Management Specialist
State of Minnesota - Employ & Econ Development Dept —Saint Paul, MN
- $34.07 - $50.53 an hour
- Online Application
- Hybrid work
- Background check
- Writing skills
- Mid-level
- Paid parental leave
- Paid holidays
Financial Systems Specialist / Management Analyst Staff Spec
State of Minnesota - Human Services Dept —Saint Paul, MN
- $30.76 - $45.26 an hour
- Online Application
- Hybrid work
- Computer Science
- System design
- HIPAA
- Paid parental leave
- Paid holidays
3d
Senior Enterprise Applications Engineer (Minneapolis, MN)
Benchmark Makers —Minneapolis, MN
- Email
- Computer science
- Computer Science
- Office
FinOps AI / ML Engineer Assoc Director
Accenture —Minneapolis, MN
- $150,900 - $413,600 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Sales
- Paid holidays
- Disability insurance
11d

Related jobs to explore

Based on your search for service desk analyst

Help Desk Technician I
Willdan —Minnetonka, MN
Responds to telephone calls, emails/helpdesk tickets and personnel requests for technical support. Provide timely technical support for desktops, laptops,…
$30 - $35 an hour
Quick Apply
7d
Service Desk Analyst 1
Netrio —Golden Valley, MN
Reactive ticket work focus of triaging support calls/emails/alerts, first call resolution on level 0 and level 1 issues and on-going collaboration with other…
$50,000 - $60,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
This role is responsible for providing exceptional customer service, resolving common technical issues, documenting work accurately, and escalating issues…
$45,000 - $55,000 a year
Quick Apply
Help Desk Analyst III
DWYER INSTRUMENTS, LLC —Westerville, OH
This role is responsible for process management of the finest end-user experience, acting as the final point of contact to provide proactive and requested…
$26 - $33 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for service desk analyst in lakeville mn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk analyst jobs near lakeville mn

IT Service Desk Analyst

All Surfaces Inc.
Bloomington, MN

Quick Apply

Job Details

$50,000 - $60,000 a year

Qualifications

Customer communication
Mobile device support
Laptop (troubleshooting support)
Microsoft Exchange
Productivity software support
Desktop (troubleshooting support)
Remote access software
Azure AD
Desktop applications
Computer networking
Mobile device management
Microsoft Teams
MFA
Productivity software
Identity and access management (IAM) solutions
Desktop administration
VPN

Full Job Description

About All Surfaces

Together, We are More.

All Surfaces is one of the nation’s leading distributors for flooring and sundries. We are a house of brands, comprised of Walcro, Cartwright Distributing, Tri-State Flooring, Blakely Products, All Tile – CCS, and Abraham Linc. With 45+ locations spread across 23 states. Our commitment to our Core Values—People First, Do Right, Go Beyond, Always Improve, & Let’s Go!—drives our success in partnership with our customers and suppliers.

Summary:

The IT Service Desk Analyst is responsible for providing high-quality technical support to end users by diagnosing and resolving technical issues, answering inquiries and assisting with IT related tasks to ensure that IT issues are resolved promptly and efficiently to minimize disruptions.

This role is Hyrbid and works out of our headquarter in Bloomington, MN.

Pay: $50,000-$60,000 depending on experience/education

Key Responsibilities & Essential Functions:

Technical Support
- Provide first call intake of user issues, triage and resolve or escalate, as appropriate.
- Provide day-to-day support, troubleshooting and resolution of technical issues while providing ongoing communication with users throughout the issue resolution process.
- Provide support for computer hardware, peripherals and mobile devices including troubleshooting and maintenance.
- Application support for M365 and related desktop, productivity and collaboration applications.
- Proactively recommend and/or implement solutions that will prevent the issue from reoccurring.
- Escalate complex or unresolved issues to higher-level support teams when necessary.
Endpoint and User Account Maintenance
- Handle password resets and account unlocks as needed to ensure secure access.
- Maintain user accounts including provisioning, updates and deactivations.
- Perform the installation, configuration, deployment and update of devices, software applications and operating systems.
Training and Documentation
- Create, update and manage support tickets in an IT Service Management (ITSM) system to ensure accurate documentation of issues, support interactions and resolutions
- Maintain accurate asset tracking records including equipment and licenses.
- Contribute to the creation and maintenance of a knowledge base including documentation of standards for processes and configurations.
- Assist users in understanding and effectively using IT systems, applications and hardware and contribute to FAQ and documentation of solutions to common issues for reference by end users.
Adhere to established security, support and service management policies and procedures, ensuring activities are fully documented for auditing and future support purposes.

Critical Success Factors:

Highly motivated, self-directed and results driven with the ability to work independently and manage multiple tasks and priorities while maintaining productive flow of work.
Attention to detail and a proactive, collaborative problem-solving approach.
Strong customer service skills including listening skills, empathy, sense of urgency and enthusiasm.
Excellent verbal and written communication skills.
Willingness to learn and adapt to new technologies and changing business needs.
Curiosity and passion for delivering high-quality technical solutions.

Required for consideration:

Associate degree or specialized training in an Information Technology field preferred.
CompTIA A+ Certification preferred
2+ years of hands-on technical support experience in an enterprise environment.
Technical proficiency with common hardware, software and technologies: Windows 10/11, desktops, laptops, tablets, Mobile Device Management (MDM); VPN, M365 Exchange Online, Teams and Office Applications
Basic understanding of and experience with Active Directory, Entra ID, MFA platforms, networking and server concepts.
Familiarity with remote management tools.
Familiarity with ITSM systems, SysAid ITSM a plus.
Ability to travel up to 10% for on-site support at one of our locations.

Highly desirable candidates may also have:

Familiarity with endpoint security and basic cybersecurity principles.
Other relevant certifications, such as Microsoft 365 Certified: Fundamentals; Endpoint Administrator Associate or Microsoft Office Specialist: Associate

Quick Apply

Refine Your Search

service desk analyst jobs in lakeville mn

IT Service Desk Analyst

Help Desk Technician I

Service Desk Analyst 1

Service Desk Support Analyst

IT Support Specialist Tier II

Client Support Desk Analyst

Business Analyst

IT Pro 3-User Support

Artificial Intelligence (AI) Business Transformation Analyst

HR Data Analyst / Management Analyst 4

Operations Analyst - Human Services Program Representative 2

Lead Business Analyst

Epic Inpatient Orders Analyst - Remote

Senior Data Analyst - Investment Insight

Integration and Automation Engineer

Product Manager - Associate Product Management Specialist

Financial Systems Specialist / Management Analyst Staff Spec

Senior Enterprise Applications Engineer (Minneapolis, MN)

FinOps AI / ML Engineer Assoc Director

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for service desk analyst in lakeville mn

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected