Top 14230 Service associate Jobs in Lakewood, Ca

Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Pharmacy Technician - Desk Tech On-site
Apex Infusion Pharmacy —Signal Hill, CA
- $23 - $26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Substance Use Disorder Counselor | APCC | LPCC
House of Hope Foundation —San Pedro, CA
- $25.95 - $40.00 an hour
- Full-time
- Background check
- Spanish
- Addiction Medicine
- Paid holidays
- Health insurance
Quick Apply
11d
Instructional Assistant, Culinary Arts
Los Angeles Community College District —Wilmington, CA
- $66,385.56 - $82,240.08 a year
- Full-time
- Laboratory
- Classroom
- High school diploma or GED
- Paid jury duty
- Paid holidays
Coordinated Family Support (CFS) Specialist
Straight Path —Downey, CA
- $22 - $26 an hour
- Part-time
- 18 years or older
- Spanish
- CPR Certification
- Mileage reimbursement
- Health insurance
Quick Apply
In-Store Shopper
Vons —Lakewood, CA
- $17.10 - $23.60 an hour
- Part-time
- Fair chance
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
4d
Sales Associate
BoxLunch & Hot Topic —Lakewood, CA
- $16.90 - $17.40 an hour
- Part-time
- 16+ years old
- Communication skills
- Entry level
Quick Apply
Inventory Associate - Los Cerritos Center
Aritzia —Cerritos, CA
- $20 - $30 an hour
- Choose your own hours
- Merchandising
- Entry level
Customer Service Associate - Temporary
Walgreens —Lakewood, CA
- $18.47 - $20.00 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
14d
Cashier
Home Depot —Cerritos, CA
- $20 - $21 an hour
- 1 year
- Entry level
Merchandise and Stocking Associate
Sam's Club —Long Beach, CA
- $19 - $27 an hour
- High school
- Sales
- Merchandising
- Paid jury duty
- Disability insurance
Retail Store Associate
Savers/Value Village —Lakewood, CA
- $17.00 - $22.40 an hour
- Part-time
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Seasonal Stockroom Operations Associate
KOHLS —Lakewood, CA
- $17 - $24 an hour
- Weekends as needed
- Writing skills
- 16+ years old
- Communication skills
- Disability insurance
- Dental insurance
2d
MEMBER SPECIALIST
Sam's Club —Long Beach, CA
- $19 - $27 an hour
- High school
- Merchandising
- Continuous improvement
- Paid jury duty
- Disability insurance
Cashier - Lakewood Ctr Mall
JCPenney —Lakewood, CA
- $17.00 - $21.25 an hour
- Merchandising
- Entry level
- Paid holidays
- Health insurance
Backroom Associate
HomeGoods —Lakewood, CA
- $16.90 - $17.40 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
1d
Seasonal Sales Associate
BoxLunch & Hot Topic —Lakewood, CA
- $16.50 - $18.15 an hour
- Seasonal
- 16+ years old
- Communication skills
- Entry level
Quick Apply
Dispensary Sales Associate
STIIIZY —Cerritos, CA
- $19.50 an hour
- Part-time
- High school diploma or GED
- 21 years or older
- Ability to stand for extended periods
- Paid training
- Paid holidays
Quick Apply
12d
Sales Associate - Spirit
Spirit Halloween —Lakewood, CA
- $16.90 - $17.15 an hour
- Seasonal
- Merchandising
- Ability to lift 50 pounds
- Cleaning
- Paid sick time
Sales Associate
Torrid —Lakewood, CA
- $16.90 - $18.53 an hour
- Part-time
- Merchandising
- US work authorization
- Cleaning
- Employee stock purchase plan
- Tuition reimbursement

I want to receive the latest job alert for service associate in lakewood, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service associate jobs near lakewood, ca

Cashier jobs in Cerritos, CA

Inventory Associate jobs in Cerritos, CA

Sales Associate jobs in Lakewood, CA

Member Services Representative jobs in Long Beach, CA

Customer Service Representative jobs in Lakewood, CA

Store Shopper jobs in Lakewood, CA

Stocking Associate jobs in Lakewood, CA

Pharmacy Technician jobs in Signal Hill, CA

Stocking Associate jobs in Long Beach, CA

Cashier jobs in Lakewood, CA

Sales Associate jobs in Cerritos, CA

Substance Abuse Counselor jobs in Omaha, NE

Substance Abuse Counselor jobs in Wichita, KS

Substance Abuse Counselor jobs in Pomona, CA

Substance Abuse jobs in Tampa, FL

School Counselor jobs in Colorado

Substance Abuse Counselor jobs in Las Vegas, NV

Remote Substance Abuse Counselor jobs in California

Mental Health Counselor jobs in New York, NY

Cashier jobs in Arlington Heights, IL

Member Service Representative

Champion Health Plan/ Champion Payer Solutions
Long Beach, CA

Quick Apply

Job Details

Full-time
From $22 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Spanish
Customer communication
Teamwork
Customer retention
Managed care
Managed care organization experience
Call center experience
HIPAA
English
Vietnamese
High school diploma or GED
Medical terminology

Full Job Description

SCOPE OF ROLE

The Member Service Representative (MSR) serves as the first point of contact for customers, providers, and advocates, ensuring exceptional customer experiences through accurate and helpful communication. This role involves handling incoming calls from Medicare Advantage members, assisting with benefit inquiries, referrals, claims, and guiding them to community resources as needed. The ideal candidate will be bilingual, proficient in medical terminology, and knowledgeable in CMS, Medicare, and HIPAA regulations. Strong proficiency in Microsoft Applications and a commitment to delivering top-tier service are essential.

ROLE RESPONSIBILITIES

The Member Service Representative job description is intended to point out major responsibilities within the role, but it is not limited to these functions:

KEY RESPONSIBILITIES % OF TIME

 Serve as the primary point of contact for customers, providers, and advocates, handling calls with professionalism and courtesy.

 Provide clear, concise, and accurate information to ensure customers fully understand their benefits, referrals, claims, and available resources.

 Ensure prompt and efficient service by answering all incoming calls within the

department’s established time frame.

 Escalate complex issues to management or relevant departments as necessary to

ensure customer concerns are thoroughly addressed.

 Collaborate with internal teams to resolve problems and enhance overall customer

satisfaction.

 Accurately document customer interactions, including actions taken, resolutions

provided, and any follow-up required.

 Adhere to department policies and HIPAA regulations to maintain confidentiality and

security of member information.

 Manage complaints, grievances, and appeals efficiently according to department

protocols.

 Assist in onboarding and training new staff, sharing knowledge and best practices.

 Complete required training promptly to stay current with procedures, systems, and

regulations.

 Consistently meet or exceed standards for quality, productivity, and adherence to

schedules.

 Participate in outbound call campaigns for welcome calls, enrollment verification calls, appointment scheduling,

retention efforts, and other health-related programs.

 Contribute to policy and procedure development related to customer experience.

 Stay updated on CMS, Medicare, and HIPAA regulations to ensure compliance and

provide accurate information.

 Utilize medical terminology and healthcare knowledge to assist members with inquiries.

 Adapt to changes in shifts, responsibilities, and operational needs as required.

 Facilitate member requests for provider changes, transportation, and other assistance.

 Maintain a positive attitude and practice excellent customer service principles.

 Perform other duties as assigned to contribute to the team and department’s success

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

 High School diploma or GED required.

 Associate degree (AA) degree (preferred).

 Minimum (2) or more years of direct customer service EXPERIENCE

 Knowledge of Medi-Cal, Medicare Managed Care Plans.

 Medical front office experience preferred.

PROFESSIONAL COMPETENCIES

 Strong communication skills (verbal and written).

 Highly organized with the ability to prioritize work to meet deadlines.

 Strong adaptability and openness to change.

 Knowledge of HIPAA regulations with a commitment to data privacy.

 Strategic skills in problem-solving, critical thinking, and innovation.

 Ability to collaborate effectively with business partners throughout the organization.

 Experience assisting members with Medicare Advantage or HMO, including referrals and authorizations.

 Outbound/inbound call center experience with a focus on problem-solving and escalation.

 Bilingual in English/Spanish or Vietnamese/English required.

 Proficiency in Microsoft Applications (Word, Excel, Outlook).

 Ability to multitask and prioritize tasks effectively.

 Flexibility to work varying shifts, including evenings and weekends.

LICENSURES AND CERTIFICATIONS

No licensures or certifications are required.

WORK ENVIRONMENT and ESSENTIAL PHYSICAL FUNCITONS:

Work Environment:

 Must be available for scheduling 7 days a week, including evenings, overnights, weekends, and holidays.

 Shifts may change based on operational needs; flexibility is essential.

Essential Physical Functions:

 Ability to work onsite in an open office setting, primarily sitting at a desk and working on a computer.

 Regularly required to talk, hear, stand, walk, sit, and use hands to handle or feel objects and controls.

 Frequently lifts/moves up to 10 pounds. Specific vision abilities include close vision and the ability to adjust focus.

EEO/AFFIRMATIVE ACTION STATEMENT

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse group of employees committed to meeting the needs of Champion Payer Solutions/ Champion Health Plan, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience:

Managed care: 2 years (Required)

Language:

Spanish (Preferred)
Vietnamese (Preferred)

Ability to Commute:

Long Beach, CA 90815 (Required)

Ability to Relocate:

Long Beach, CA 90815: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

service associate jobs in lakewood, ca

Member Service Representative

Pharmacy Technician - Desk Tech On-site

Substance Use Disorder Counselor | APCC | LPCC

Instructional Assistant, Culinary Arts

Coordinated Family Support (CFS) Specialist

In-Store Shopper

Sales Associate

Inventory Associate - Los Cerritos Center

Customer Service Associate - Temporary

Cashier

Merchandise and Stocking Associate

Retail Store Associate

Seasonal Stockroom Operations Associate

MEMBER SPECIALIST

Cashier - Lakewood Ctr Mall

Backroom Associate

Seasonal Sales Associate

Dispensary Sales Associate

Sales Associate - Spirit

Sales Associate

I want to receive the latest job alert for service associate in lakewood, ca

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected