Top 9 Client success manager Jobs in Lakewood Oh

Select Customer Success Account Manager- Cleveland, OH
UPS —Cleveland, OH
- $61,620 - $107,880 a year
- Full-time
- Marketing
- Mid-level
- Bachelor's degree
- Health savings account
- AD&D insurance
3d
Customer Success Manager
3E —Cleveland, OH
- $74,000 - $84,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
12d
Customer Success Team Manager
BrightEdge —Cleveland, OH
- $90,000 - $140,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Mentoring
- Commuter assistance
- Paid parental leave
Customer Success Manager, Digital
BrightEdge —Cleveland, OH
- $60,000 - $72,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- 1 year
- Commuter assistance
- Paid parental leave
ezICHRA Customer Success Manager
Oswald Companies —Richfield, OH
- Full-time
- HIPAA
- Mid-level
- 3 years
- Profit sharing
- Health insurance
Director of Client Success
NCS Credit —Cleveland, OH
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
Quick Apply
10d

Related jobs to explore

Based on your search for client success manager

Client Success Representative (Remote)
Demand.com —Cleveland, OH
Work with internal experts to deliver excellent campaign leads and ensure clients are happy. Logical thinking to diagnose and resolve issues, recognizing when…
Quick Apply
Success Coach - Mid-Atlantic
Great Minds —Cleveland, OH
A valid driver’s license and willingness to fly and drive are required for this position. We are committed to usability, coherence, and practical implementation…
$80,000 - $90,000 a year
Quick Apply
6d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Success Manager
Impact.com —Columbus, OH
Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus). Reactive duties include training, product support, and appropriate…
$80,000 - $95,000 a year
Quick Apply
12d
Customer Success Manager
Nortek Air Solutions, LLC —Columbus, OH
Bachelor’s degree in business or related field of study. Partner with internal logistics and field support teams to coordinate delivery, commissioning, and hand…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for client success manager in lakewood oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client success manager jobs near lakewood oh

Customer Success Manager jobs in Cleveland, OH

Customer Success Manager jobs in Arlington, TX

Customer Success Manager jobs in Minneapolis, MN

Customer Success Manager jobs in Portland, OR

Work From Home Customer Service jobs in Pittsburgh, PA

Customer Success Manager jobs in Alabama

All Remote Client Success jobs in Chicago, IL

It Project Manager jobs in Chicago, IL

Remote Customer Service jobs in Brandon, FL

Customer Success Manager jobs in Houston, TX

Customer Success Manager jobs in Bothell, WA

Customer Success Manager jobs in Lake Mary, FL

Customer Success Manager jobs in San Juan, PR

Remote Customer Success jobs in Dallas, TX

Customer Success Manager jobs in Indiana

Customer Success Manager jobs in Fairfax, VA

Customer Success Manager jobs in Troy, MI

Client Success Manager jobs in New Jersey

Work Home Online Customer Service jobs in Texas

Customer Success Manager jobs in Westlake, TX

Select Customer Success Account Manager- Cleveland, OH

UPS -
Cleveland, OH

Apply Now

Job Details

Full-time
$61,620 - $107,880 a year
3 days ago

Benefits

Health savings account
AD&D insurance
Employee stock purchase plan
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
Employee discount
Life insurance
Prescription drug insurance

Qualifications

Customer communication

Full Job Description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position will support a territory in Northeast Ohio including Cleveland and surrounding cities of Euclid, Mentor, Painesville, Solon, etc.

Job Description

The Select Customer Success Account Manager will oversee and nurture relationships with our Select customers. The Select CSAM will ensure customer satisfaction, drive product adoption, and support clients in achieving their business objectives. The ideal Select CSAM will excel at balancing strategic guidance and operational support to deliver value and build long-term customer loyalty. With a focus on client satisfaction, retention, and growth, the Select CSAM will identify opportunities to leverage available solutions and products for growth and will ensure a seamless customer experience, the Select CSAM will contribute to retention, expansion, and overall customer success. This role is pivotal in driving customer loyalty and maximizing revenue from existing customers.

Key Responsibilities:

Issue Management:

Serve as the primary point of contact and advocate for designated accounts
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions and resolve critical issues

Value Creation / Strategic Engagement:

Proactively engage existing customers to identify and mitigate risks to ensure customer satisfaction and retention, and prevent churn
Conduct frequent business reviews, either in-person or virtually, to provide insights and recommendations to enhance the customer experience
Assess customers' business objectives, challenges, and success metrics to ensure UPS alignment to customer needs
Develop and execute tailored success plans, driving adoption and maximizing ROI
Create strategies for upselling / cross-selling opportunities to drive account growth
Regularly create QBRs/QVPs for customers

Analytics/Reporting:

Monitor customer mix and performance metrics to support balanced retention efforts
Update UPS DRIVE with retention data and plan next steps for churn prevention/growth
Stay informed on the customer’s industry trends to provide strategic guidance through UPS offerings

Qualifications:

Demonstrated capability to manage high-value accounts with a customer-centric approach
Exceptional problem-solving skills
Some local travel required as needed
Outstanding communication skills across various platforms
3-5 years in customer success, account management, or other customer-facing roles
Proven ability to balance proactive customer engagement and process efficiency
Growing expertise in medium/large customer relationship management
Bachelor’s degree in business, marketing, or a related field (preferred)
Must be located within the territory or willing to relocate themselves. There's no relocation support for this position.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range:

The salary range for this position is $61.620,00/year to $107.880,00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

Apply Now

Refine Your Search

client success manager jobs in lakewood oh

Select Customer Success Account Manager- Cleveland, OH

Customer Success Manager

Customer Success Team Manager

Customer Success Manager, Digital

ezICHRA Customer Success Manager

Director of Client Success

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for client success manager in lakewood oh

Explore jobs in more locations

Key Responsibilities:

Qualifications:

Job Seeker Tools

Employer Tools

Browse

Stay Connected