Top 1054 Customer specialist Jobs in Lancaster, Ny

Contact Center Supervisor
Northwest Bank —Buffalo, NY
- $63,300 - $75,000 a year
- Full-time
- Mid-level
- Finance
- Bachelor's degree
Quick Apply
13d
Customer Account Specialist
Astronics —East Aurora, NY
- $28 - $32 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Health savings account
- Employee stock purchase plan
3d
Commercial Customer Service Specialist
M&T Bank —Williamsville, NY
- $20.55 - $34.25 an hour
- Full-time
- Hybrid work
- Mid-level
- 1 year
- Associate's degree
Help Desk Support Specialist
inLighten —Clarence, NY
- $45,000 - $52,000 a year
- Full-time
- Office
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
3d
Order Entry Specialist
SEALING DEVICES INC. —Lancaster, NY
- $18 - $21 an hour
- Full-time
- Oracle
- Ability to walk for extended periods
- Office
Quick Apply
Supervisor, Technical Customer Support
Tesla —Buffalo, NY
- $72,000 - $199,800 a year
- Full-time
- Mid-level
- Organizational skills
- SharePoint
- Commuter assistance
- Health savings account
Merchant Customer Service Specialist I
M&T Bank —Williamsville, NY
- $20.55 - $34.25 an hour
- Full-time
- Hybrid work
- Computer skills
- 1 year
- Associate's degree
Durable Medical Equipment Order Processor/Customer Service Specialist
Elite Medical Supply of New York, LLC —West Seneca, NY
- $20 - $22 an hour
- Full-time
- Microsoft Office
- In-person
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
IT Manager of Service & Support
Hodgson Russ LLP —Buffalo, NY
- $83,700 - $102,600 a year
- Full-time
- Background check
- Computer Science
- 5 years
- Health savings account
- Disability insurance
Quick Apply
A/R Specialist (Medical Billing)
UB Neurosurgery, Inc —Buffalo, NY
- From $23 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Mid-level
- Health savings account
- Health insurance
Quick Apply
5d
SACRA Construction Training Program: Associate Instructor (Part- Time )
Assembly House 150 —Buffalo, NY
- $30 an hour
- Part-time
- Mid-level
- 8 years
- Organizational skills
Quick Apply
Oral Surgeon - $150k Sign On Bonus
Inspire Dental Group —Buffalo, NY
- $300,000 - $500,000 a year
- Part-time
- Dental office
- Doctoral degree
- Surgery
Quick Apply
11d
Asset Retention Specialist
Allied Onesource —Buffalo, NY
- $46,000 - $52,000 a year
- Microsoft Excel
- Microsoft Outlook
- Mid-level
10d
Behavior Health Specialist- Residential Treatment Facility
OLV Human Services —Buffalo, NY
- $19 an hour
- Full-time
- Background check
- Computer literacy
- Inpatient
- Paid holidays
- Disability insurance
Clean & Pack Specialist
Seal & Design —Clarence, NY
- $21 - $25 an hour
- Full-time
- Basic math
- ERP systems
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Accounts Receivable Specialist - CCBHCD
Horizon Health Alliance —Getzville, NY
- $20.75 - $21.75 an hour
- Full-time
- Customer service
- Mid-level
- Office
- Profit sharing
- Paid holidays
Quick Apply
Account Specialist
Bureau Veritas —Buffalo, NY
- $20 - $23 an hour
- Full-time
- Data analysis skills
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Senior Customs Trade Specialist
FedEx Logistics —Tonawanda, NY
- $23.34 - $35.01 an hour
- Full-time
- Mid-level
- Analysis skills
- Data entry
3d
Entry Level Class A CDL Truck Driver
Western Express —Buffalo, NY
- Up to $0.48 per mile
- Urgently hiring
- Dry van
- No experience needed
- CDL A
- Health insurance
- Dental insurance
Quick Apply
Pediatric Dentist - Up State New York
PDS Management Services, LLC —New York State
- Up to $1,500 a day
- Part-time
- Dental office
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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Contact Center Supervisor

Northwest Bank -
Buffalo, NY

Quick Apply

Job Details

Full-time
$63,300 - $75,000 a year
13 days ago

Qualifications

Customer communication

Full Job Description

NY0705 NY Region Business Office

Job Description

The Contact Center Supervisor is responsible for providing quality and efficient customer service to customers through the daily management of their team.

The Supervisor oversees day-to-day operations of the Contact Center Customer Support and Loan Support teams through all delivery channels. The Supervisor will help train and motivate their team as they answer questions, handle complaints and provide support to internal and external customers. This position assists management with development, analysis, and implementation of training, and reward and recognition programs to help to assure that the level of customer service meets or exceeds customer expectations.

Essential Functions

Supervise department performance and ensure that the level of support meets or exceeds established service levels. Provide excellent customer service and demonstrate high level of listening skills
Provide real time management support within the Contact Center.
Provide daily direction and communication to Contact Center Specialists to ensure all client interactions are answered in a timely manner
Conduct weekly/ bi-weekly coaching sessions and monthly team meetings with team members designed to enhance their skills.
Complete quality reviews of written payoffs processed by the team.
Regularly reviews team members performance ensuring proper management of service levels and other performance standards are being met.
Contribute to the setting of goals and targets for the Contact Center.
Complete monthly call monitoring for all types of interactions to ensure consistency and compliance standards are met.
Provides support and collaboration with leadership team for innovations and continuously identify opportunities for operational, employee and customer improvement.
Provide real time management support within the Contact Center
Ensure all Contact Center Specialists have appropriate training and other resources to perform their jobs and complete trainings in a timely manner
Respond to and resolve employee matters expressed by team members
Provide on-the-floor support to Contact Center Specialists
Take escalated customer calls
Identify and resolve complex customer service issues impacting the Contact Center or clientscomplex customer service issues impacting the Contact Center or clients
Create and maintain a high-quality work environment
Address disciplinary and/or performance problems according to policy
Provide feedback to Contact Center Trainer Analyst(s) and Contact Center Quality Support Manager on developing any additional training/training plan that is needed for their Contact Center Specialists
Create and maintain a high-quality work environment
Address disciplinary and/or performance problems according to policy
Provide feedback to Contact Center Trainer Analyst(s) and Contact Center Quality Support Manager on developing any additional training/training plan that is needed for their teams are met
Ensure reduction of errors and minimize losses
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Complete other duties and special projects as requested by management

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Bachelor's Degree in Business, Finance or related subject or equivalent experience preferred

Work Experience

2 - 6 years Supervisory experience preferred or 3-5 years Customer service, contact center or relevant experience preferred

1 year banking experience preferred or 1 year technical background preferred

General Supervisory/Manager Knowledge, Skills, and Abilities

Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches
Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest’s strategic plans
Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion
Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning
Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience
Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information
Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required
Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters

Additional Knowledge, Skills and Abilities

Leadership and coaching techniques to build high performing teams

Knowledge of regulatory and compliance issues / standards

Knowledge of all technology and support systems

Knowledge of telephone operating system

The pay range for this position is generally $63,300 - $75,000 per year. Actual pay is based on various factors including but not limited to the successful candidate’s experience, skills, and knowledge. Benefits are also available.

#LI-HK1

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Quick Apply

Refine Your Search

customer specialist jobs in lancaster, ny

Contact Center Supervisor

Customer Account Specialist

Commercial Customer Service Specialist

Help Desk Support Specialist

Order Entry Specialist

Supervisor, Technical Customer Support

Merchant Customer Service Specialist I

Durable Medical Equipment Order Processor/Customer Service Specialist

IT Manager of Service & Support

A/R Specialist (Medical Billing)

SACRA Construction Training Program: Associate Instructor (Part- Time )

Oral Surgeon - $150k Sign On Bonus

Asset Retention Specialist

Behavior Health Specialist- Residential Treatment Facility

Clean & Pack Specialist

Accounts Receivable Specialist - CCBHCD

Account Specialist

Senior Customs Trade Specialist

Entry Level Class A CDL Truck Driver

Pediatric Dentist - Up State New York

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