Home Instead®
Recruitment and Engagement Coordinator Job
Description
Oak Stone, LLC., d.b.a. Home Instead
Objective:
The Recruitment and Engagement Coordinator is expected to perform a variety of duties for the recruitment of Care Professionals. The Recruitment and Engagement Coordinator is expected to recruit, screen, hire, train, and engage a staff of Care Pros in order to provide the highest quality service to clients. MUST BE A SELF DRIVEN, MULTI-TASKER.
Primary Responsibilities:
- Reflect the core values of Oak Stone, LLC., (d.b.a. an independently owned and operated Home Instead franchise).
- Answer each employment inquiry in a friendly, professional and knowledgeable manner.
- Develop and implement new recruitment strategies online and within the community.
- Schedule and conduct applicant interviews in an efficient and professional manner.
- Following the Home Instead Standards; conduct reference checks, criminal background and motor vehicle check and drug screens on all Care Pros.
- Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
- Schedule and conduct Care Pro orientation and all training including training required to meet Home Instead® Standards and additional optional training.
- Develop engagement strategies that utilize the 5 Care Pro needs to promote Care Pro retention and satisfaction.
- Schedule and conduct Care Pro annual reviews and all supervision including regular performance conversations, accountabilities and problem resolution
- Work in partnership with the Scheduling Department to coordinate Care Pro schedules with an emphasis on creating high quality matches and extraordinary relationships.
- Monitor, mediate, and log all client and Care Pro activity utilizing the software system.
- Prepare and publish the monthly newsletter within the deadline
- Evaluate and update all orientation and training materials as needed
- Plan and successfully execute all Care Pro meetings
- Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA
- Maintain regular attendance at the office to execute job responsibilities
- Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.
- Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
- Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
- On-Call Rotation, including week day, weekend, and holiday rotation
Secondary Responsibilities:
- Conduct client/Care Pro introductions as needed
- Perform any and all other functions deemed necessary
Education/Experience Requirements:
- High school graduation or the equivalent; Associates degree preferred
- Three years of related business experience or an equivalent combination of education and work experience may be considered
- Must possess a valid driver’s license and auto insurance
Supervisory Responsibilities:
- This position will be responsible for overseeing all of the functions performed by as well as the training of the Care Pro staff
Knowledge, Skills and Abilities:
- Must have an understanding of and uphold the policies and procedures established by Oak Stone, LLC., (d.b.a. an independently owned and operated Home Instead franchise)
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively
- Must have the ability to work independently, maintain confidentiality of information and meet deadlines
- Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
- Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
- Must demonstrate knowledge of the senior care industry
- Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
- Must have the ability to establish good working relationships with the franchise owner, office colleagues, Care Pros and the community
- Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
- Must present a professional appearance and demeanor
- Must have the ability to operate office equipment
- Must be patient and congenial on the telephone
- Must have computer skills and be proficient in Excel and Word
- Must have the availability to work evenings or weekends as required
- Must have the ability to perform duties in a professional office setting
- Must have the ability to work as a part of a team
- Must demonstrate excellent organizational skills
- Must have a minimum of 1 year of Human Resource experience
Competencies
Characteristics-All Roles
Delivering Results
Maintaining a high level of commitment to personally getting things done.
People who are competent at delivering results assume personal responsibility for achieving outcomes and work effectively with little direction. They are dependable and responsible.
Customer Service
Recognizing and understanding customers’ needs and delivering in a manner that exceeds customers’ expectations. People who are competent at customer service have a desire to please customers and can recognize customers’ needs. They consistently do more than is required of them to ensure that the customer is satisfied.
Influencing & Persuading
Convincing others to adopt a course of action. People who display this competency influence others without being excessively aggressive or pushy. They understandtheir audience and modify their method of persuasion accordingly. They are confident and do not give up easily.
Teamwork & Collaboration
Effectively working and collaborating with others toward a common goal. People who are competent at teamwork build and maintain cooperative work relationships with others. They complete their own tasks for group projects in a timely and responsible manner and directly contribute to reaching the group goal.
Interpersonal Communication
Communicating clearly and effectively with people inside and outside of the organization. People who are competent at interpersonal communication listen effectively and develop rapport with others. They are able to articulate their thoughts and ideas clearly, they present information in a straightforward and logical way, and they ensure that they are understood. They share information with others that will improve overall work progress.
Living Home Instead
Building trust, taking the lead, and sharing your heart.
Recruitment and Engagement Coordinator Competencies
Recruitment & Engagement Coordinator
Innovation
Generating novel and creative solutions to problems that will result in improved performance, better outcomes, higher productivity, etc. People who are competent at innovation generate creative and novel ideas and solutions. They question how things have been done in the past and try to develop new ways to address business issues or problems. They are forward thinking.
Decisive Judgment
Making good decisions in a timely and confident manner. People who display this competency make sound decisions with conviction and in a timely manner. After they have considered alternatives and possible consequences, they can decide upon a course of action and assume responsibility for their decisions.
Presentation Skills
Having the skills to effectively communicate to an audience in a formal setting. People who display this competency are able to organize and articulate their thoughts and ideas clearly. They use visual presentation tools to deliver information in a straightforward and logical way. They prepare well, adjust their message to their audience, and deliver smoothly
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Experience:
- Human resources: 1 year (Preferred)
Ability to Commute:
- Lancaster, OH 43130 (Preferred)
Work Location: In person
