Top 13 Customer support & client services managers Jobs in Lancaster, Pa

Senior Director of Customer Service
CP Flexible Packaging —York, PA
- $150,000 - $180,000 a year
- Business Administration
- Senior level
- Business
Quick Apply
Client Support Manager - Live Entertainment
Tait —Lititz, PA
- Full-time
- 5 years
- Computer literacy
- Mid-level
- Paid parental leave
- Health savings account
Key Account Coordinator Supervisor
Primitives By Kathy Inc —Lancaster, PA
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
5d
Customer Account Manager
Phytogenx Incorporated —Morgantown, PA
- Full-time
- Hybrid work
- Mid-level
Quick Apply
Customer Service Supervisor
DHL —Annville, PA
- $60,000 - $90,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Team management
- Paid holidays
- Health insurance
Quick Apply
Customer Service Manager - State Farm Agent Team Member
Matt Jacob - State Farm Agent —Landisville, PA
- $40,000 - $50,000 a year
- Full-time
- Spanish
- Management
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Customer Service Manager- Distributors & Key Accounts
Herr Foods Inc. —Nottingham, PA
- Full-time
- Sales
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
9d
Account Manager Team Lead
ECBM LP —Strasburg, PA
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Employee Benefits Client Service Manager
McConkey Insurance & Benefits —York, PA
- Mid-level
Manager, Customer Care Quality
Saia Motor Freight Line LLC —York, PA
- Full-time
- 5 years
- Bachelor's degree
- Travel
Quick Apply
8d

Related jobs to explore

Based on your search for customer support & client services managers

Systems Administrator & Web Developer
Greenwing Technology —Newark, DE
Understanding of both legacy and object-oriented programming and design is strongly desired. Ability to interact directly with customers and lead technical…
$70,000 - $80,000 a year
Quick Apply
Punch Out Technician
J.A. Myers Homes —Hanover, PA
Must have a valid driver’s license and be an insured motorist. Must have your own tools to bring to sites. Minimum of 5 years overall experience in new home…
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Field Service Manager
InfoSight Corporation —Chillicothe, OH
Valid driver’s license and clean driving record. 5+ years of experience in field service or technical service roles, with 2+ years in a supervisory or…
$70,000 - $90,000 a year
Quick Apply
Personal Lines Service Team Lead
Leavitt Group —Grove City, OH
MUST have a Property & Casualty license. Strong understanding of Personal Lines coverages and service processes. Deliver an Exceptional Client Experience.
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for customer support & client services managers in lancaster, pa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support & client services managers jobs near lancaster, pa

Key Account Manager jobs in Lancaster, PA

Accounts Assistant jobs in Morgantown, PA

Client Services Manager jobs in York, PA

Customer Experience Specialist jobs in New York, NY

Customer Service Supervisor jobs in Maryland

Customer Service Supervisor jobs in Orlando, FL

Verizon Customer jobs in Columbia, SC

Customer Service Supervisor jobs in Chattanooga, TN

Customer Service Supervisor jobs in Virginia Beach, VA

Customer Service Manager jobs in Gainesville, FL

Clinic Manager jobs in Minneapolis, MN

Customer Service Representative jobs in Seattle, WA

Customer Service Manager jobs in Colorado

Customer Service Manager jobs in Albany, NY

Navy Exchange Service Command jobs in Pensacola, FL

Customer Service Manager jobs in Waukesha, WI

Child Protective Service jobs in Seattle, WA

Key Account Manager jobs in Albany, NY

Manager Walmart jobs in Houston, TX

Key Account Manager jobs in The Villages, FL

Senior Director of Customer Service

CP Flexible Packaging -
York, PA

Quick Apply

Job Details

$150,000 - $180,000 a year

Qualifications

Customer communication
Finance
Managing teams in a customer support role
Employee relationship building
Frontline customer support management
Global team management
Managing clients in a customer support role
Manufacturing facility experience
Team development
Profit & loss
Leading team collaboration initiatives
Cross-functional team management
Manufacturing company experience
Team motivation (leadership skill)
Cross-functional communication
Operational budget management
Organizational budget management
Senior leadership

Full Job Description

Job Summary:
Reporting to the Chief Information Officer, the Senior Director of Customer Service is responsible for setting the strategic direction, governance, and operational oversight of customer service activities across a flexible packaging converting manufacturing organization. This role leads a hybrid customer service model with both centralized and site-based responsibilities across 10 manufacturing facilities located throughout the United States and Aurora, Ontario, Canada. The position ensures a consistently high-quality customer experience, alignment with sales and operations, and strong service performance that supports long-term customer relationships.

Key Responsibilities:

Establish and execute a comprehensive customer service strategy aligned with organizational objectives, operational capabilities, and customer expectations.
Provide enterprise-level leadership for a customer service organization operating within a combination of centralized and decentralized models.
Ensure consistent customer service standards, processes, and performance measures across all North American facilities.
Serve as the senior escalation point for complex customer issues, ensuring timely resolution and preservation of customer relationships.
Partner closely with Sales, Operations, Supply Chain, Quality, Human Resources and Finance leadership to align order fulfillment, service commitments, and customer communications.
Drive continuous improvement initiatives related to order management, communication flow, issue resolution, and service efficiency.
Oversee customer service contribution to Sales and Operations Planning (S&OP) and demand management processes.
Analyze customer service performance data, trends, and feedback to identify risks, opportunities, and improvement priorities.
Ensure compliance with company policies, regulatory requirements, and contractual service commitments.
Leadership & Staffing: Building and developing a high performing team. Setting clear performance expectations and holding teammates accountable for performance.
Compliance: Ensuring adherence to legal regulations and company policies. Ensuring compliance with all regulatory, safety, food contact, and environmental requirements.

Leadership and People Management:

Provide direct leadership and performance management for customer service managers with responsibility for regional, facility-based, or functional teams.
Build, coach, and develop a high-performing customer service leadership team capable of supporting multi-site manufacturing operations.
Ensure appropriate staffing models, role clarity, and succession planning across customer service functions in North America.
Promote a culture of accountability, collaboration, and customer focus throughout the customer service organization.
Support change management efforts associated with process improvements, system enhancements, and organizational growth.
Collaborate with Sales leadership to support customer growth, retention, and strategic account initiatives.
Work with Operations and Supply Chain teams to proactively address capacity constraints, scheduling challenges, and service risks.
Partner with IT and business systems teams to optimize customer service tools, ERP usage, and reporting capabilities.

Required Skills and Qualifications:

Strong ability to lead, motivate, and manage diverse teams. Proven track record of building high performing teams. Minimum of 5 years in leading teams.
Effective interpersonal skills for both internal and external stakeholders.
Problem-solving skills to address operational issues.
Demonstrated experience with budgeting, P&L management, and cost management.
Extensive leadership experience in customer service, order management, or commercial operations within a manufacturing or industrial environment.
Demonstrated experience leading customer service organizations supporting multiple manufacturing facilities.
Strong understanding of make-to-order or mixed-mode manufacturing environments and the interaction between sales, production, and customer service.
Proven ability to lead through influence in highly cross-functional environments.
Experience managing leaders and building scalable organizational structures across geographically dispersed teams.
A college or graduate degree in business administration or a related field is preferred.

Leadership Competencies:

Visible, hands-on leader who can inspire, engage, and develop teams.
Data-driven decision maker with the ability to balance speed and discipline.
Proven change leader comfortable driving transformation and growth.
Excellent communication and relationship-management skills with internal and external stakeholders.
Change leadership capabilities within complex, multi-site organizations.
High level of professionalism, judgment, and customer advocacy.

Additional Job Functions:

Complies with all general Company-wide standard operating procedures (SOP’s) and any job or department specific SOP’s.
SOP’s may cover the areas of (but are not limited to)
Employee Health and Safety
GFSI (Safe Quality Food packaging) and GMP (good manufacturing procedures) focused on eliminating contaminates in all packaging manufactured.
SGP (Sustainable Green Printer) environmental regulatory procedures and SOP’s
Must work within productivity standards and completes work in a timely manner.
Special Projects & other duties as necessary

Physical Demands:

Role spans 10 manufacturing facilities across the United States and Aurora, Ontario, Canada.
Position requires regular interaction with both centralized and site-based customer service teams.
Infrequent travel to manufacturing facilities and key customer locations as business needs dictate.

Other Details:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

It is the responsibility of all Employees to ensure that the product produced by Garlock Flexibles/C-P Flexible Packaging meets or exceeds the expectations for quality of the company and their customers. It is also the responsibility of all employees to ensure that the Hygiene of their work area meets or exceeds the standards set in the company’s Good Manufacturing Practices Manual.

Quick Apply

Refine Your Search

customer support & client services managers jobs in lancaster, pa

Senior Director of Customer Service

Client Support Manager - Live Entertainment

Key Account Coordinator Supervisor

Customer Account Manager

Customer Service Supervisor

Customer Service Manager - State Farm Agent Team Member

Customer Service Manager- Distributors & Key Accounts

Account Manager Team Lead

Employee Benefits Client Service Manager

Manager, Customer Care Quality

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for customer support & client services managers in lancaster, pa

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected