Top 113 Customer support representative Jobs in Lancaster, Pa

Account Manager/Customer Service Representative
Kalas Mfg, Inc. —Lancaster, PA
- Full-time
- Sales
- ERP systems
- Mid-level
- Health savings account
- Health insurance
Quick Apply
2d
Donor Service Representative - Part Time
GOODWILL KEYSTONE AREA —East Earl, PA
- $15.75 an hour
- Part-time
- 18 years or older
- English
- Forklift
Inside Sales / Customer Support
Sylvin Technologies —Denver, PA
- $24 - $26 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
2d
Customer Service Representative - Community Banking
Bank of Bird-in-Hand —Manheim, PA
- $17.98 - $22.00 an hour
- Computer literacy
- Research
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Customer Service Representative
THOS SOMERVILLE CO —Lancaster, PA
- Overtime
- Computer literacy
- Basic math
- Office
Quick Apply
Call Center/Customer Service Representative
One Hour Heating and Air Conditioning —Lancaster, PA
- $17 - $21 an hour
- Full-time
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
6d
Guest Services Representative (Part Time/Nights)
Penn Medicine —Lancaster, PA
- Part-time
- Computer literacy
- High school diploma or GED
- Pre-employment physical examination
- Tuition reimbursement
Quick Apply
Guest Services Representative (Part Time/Days and Evenings)
Penn Medicine —Lancaster, PA
- Part-time
- Computer literacy
- High school diploma or GED
- Pre-employment physical examination
- Tuition reimbursement
Quick Apply
Patient Services Rep
Orthopedic Associates of Lancaster —Willow Street, PA
- Computer literacy
- High school diploma or GED
- Clinic
Quick Apply
Client Services Representative
Eurofins USA BioPharma Services —Lancaster, PA
- Full-time
- Microsoft Outlook
- High school diploma or GED
- US work authorization
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Representative
Neffsville —Lancaster, PA
- $16 - $18 an hour
- Weekends as needed
- High school diploma or GED
- In-person
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
2d
Member Service Representative II
Members 1st Federal Credit Union —Lancaster, PA
- From $20.67 an hour
- Full-time
- Computer literacy
- Writing skills
- English
- Health insurance
- Opportunities for advancement
2d
Emergency Department Patient Services Representative
UPMC —Lititz, PA
- $19.74 - $29.67 an hour
- Weekends as needed
- HIPAA
- High school diploma or GED
- ER
1d
Pediatric Dentist
Chord Specialty Dental Partners —York, PA
- $0 a year
- Email
- Dental office
- PALS Certification
- Mid-level
- Continuing education credits
- Disability insurance
Quick Apply
1d
Technical Service Representative
REGUPOL —Lebanon, PA
- Full-time
- Background check
- Construction site
- Mid-level
- Health savings account
- Relocation assistance
Quick Apply
Finish Line Auto Body Collision Center Positions
Finish Line Auto Body —Red Lion, PA
- $50,000 - $85,000 a year
- Multiple hires
- Background check
- Organizational skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
National Account Manager
Graham Packaging Company —Lancaster, PA
- $128,400 - $190,900 a year
- Full-time
- Computer literacy
- Bachelor's degree
- Travel
- Wellness program
- Dental insurance
Client Service Representative
Landisville Animal Hospital —Landisville, PA
- $15 - $16 an hour
- Full-time
- Computer literacy
- Military encouraged
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Business Support
Eurofins USA —Lancaster, PA
- Full-time
- Human resources
- Data entry
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Account Manager
City Wide Facility Solutions —Lancaster, PA
- $50,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Travel
- Health insurance
- Dental insurance
Quick Apply

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Account Manager/Customer Service Representative

Kalas Mfg, Inc. -
Lancaster, PA

Quick Apply

Job Details

Full-time
2 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Sales
Account development
Microsoft Office
Administrative experience
Bachelor's degree
Typing
Productivity software
Account management

Full Job Description

Since 1958 Kalas Manufacturing has been devoted to delivering unmatched value to our customers through manufacturing the highest quality copper wire & cable and providing dependable solutions.

The Account Manager is responsible for managing all sales and customer service activities for assigned accounts. Assures all accounts are effectively serviced (order entry & accuracy, confirmed ship dates, customer collaboration, sales gap and/or opportunity analysis and overall customer satisfaction). Collaborates with Production, Operations, Engineering, Shipping, Planning, Sales, Quality, Pricing Analyst, Accounting and Kalas Executive Team to report key customer or market changes.

Duties & Responsibilities (Essential Functions of the Job):

Qualified individuals must have the ability to perform the following duties, with or without reasonable accommodation:

Behavior and actions consistent with KALAS’ Core Values (Caring, Integrity, Honesty, Respect, Rewarding, Giving)
Enter customer orders, with 100% accuracy, and facilitates the progression of orders through production and shipping to ensure commitment dates are met
Meet or exceed assigned account performance goals
Contributes toward exceeding the Divisional PBIT (Profit before Income Tax) and KALAS PBIT annual goals
Manage all other key account activity to include but not limited to:

Order entry (either manual purchase orders or EDI (Electronic Data Interface)
Price Validation / Minimum Order Qty’s
Expedites
Open Order and Follow up Reports
Tracking, invoice, packing slips, PODs
Sales Order Alignments
Scorecard Management
CRM Updates (Contacts, Key Information and Market feedback)
Specification Review Requests
Quote Process (including win/loss tracking) through PPAP
Returns, Rejected Material or Quality Concerns
Debit / Credit and Invoice resolution with pricing analyst
Pursue new opportunities with existing and/or new accounts
Provides key account updates towards the monthly S&OP and the 12-month forecast

Serves as the Voice of the Customer to all other KALAS departments
Contributes to scheduled internal and customer huddles or sales meetings
Supports key customer meetings both on-site at Kalas and with travel to a customer corporate headquarters or manufacturing plant
Aware of KALAS’ environmental policies and what it means to them
Foster account relationships at multiple levels of their organization
Organized, able to prioritize, multi-task, detail oriented and meet deadlines

TRAVEL:

< 5% travel (other locations, conferences, or training)

QUALIFICATIONS:

Bachelor’s Degree preferred.
In lieu of a bachelor’s degree, prior Customer Service or Inside Sales experience with knowledge of Customer Service principles, and procedures preferred or 5 years in a similar environment.
Experience in a manufacturing environment preferred.

KNOWLEDGE, SKILLS, & ABILITIES:

Strong interpersonal, customer service, listening and presentation skills.
Proficiency in Microsoft Office, proficient typing skills, and internet navigation.
Proficiency in standard organizational, administrative and documentation procedures, with a proven ability to multi-task, prioritize, organize, and manage time effectively.
Proficiency with ERP systems.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Experience:

Microsoft Office: 1 year (Required)
Typing: 1 year (Required)
Sales: 1 year (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer support representative jobs in lancaster, pa

Account Manager/Customer Service Representative

Donor Service Representative - Part Time

Inside Sales / Customer Support

Customer Service Representative - Community Banking

Customer Service Representative

Call Center/Customer Service Representative

Guest Services Representative (Part Time/Nights)

Guest Services Representative (Part Time/Days and Evenings)

Patient Services Rep

Client Services Representative

Customer Service Representative

Member Service Representative II

Emergency Department Patient Services Representative

Pediatric Dentist

Technical Service Representative

Finish Line Auto Body Collision Center Positions

National Account Manager

Client Service Representative

Business Support

Account Manager

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