Top 3 Receptionist (concierge) Jobs in Lancaster, Pa

Front Desk Agent
Eden Resort & Suites —Lancaster, PA
- $16.50 an hour
- Weekends as needed
- Ability to sit for extended periods
- 1 year
- Ability to stand for extended periods
- Health insurance
- Dental insurance
Quick Apply
Temporary Community Liaison
CASA INC —Lancaster, PA
- $24.04 an hour
- Temporary
- Spanish
- Computer literacy
- English
Front Desk Agent
Hampton by Hilton York —York, PA
- $15 an hour
- Part-time
- Computer literacy
- Hotel
- Computer skills
- 401(k) matching
- Employee discount
Quick Apply

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Temporary Community Liaison
CASA INC —Lancaster, PA
The Community Liaison is the central point of entry for clients requesting We Are CASA’s services. Complete intakes in accordance with We Are CASA policies and…
$24.04 an hour
Social Worker
Kelly Pediatric Therapy —Reading, PA
Valid state license in Social Work. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.
$50 an hour
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11d

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Member Concierge for Upscale Men's Grooming Club
Hammer & Nails Grooming Shop for Guys - Dublin —Dublin, OH
Are the first point of contact for members and new customers entering our brand. Make money right away with a guaranteed base wage.
$14 - $18 an hour
Quick Apply
Member Concierge for Upscale Men's Grooming Club
Hammer & Nails Grooming Shop for Guys - Dublin —Delaware, OH
Are the first point of contact for members and new customers entering our brand. Make money right away with a guaranteed base wage.
$14 - $18 an hour
Quick Apply

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receptionist (concierge) jobs near lancaster, pa

Front Desk Agent

Eden Resort & Suites -
Lancaster, PA

Quick Apply

Job Details

Full-time
$16.50 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
Employee discount
Life insurance

Qualifications

Cleaning and sanitation procedure implementation
Hotel and accommodations payment processing
Maintaining an organized workspace
Phone communication
Greeting customers
Answering guest questions
Phone call screening
Credit card payment processing
Hotel room assignment management
Property management systems (PMS)
Productivity software
1 year
Hotel and accommodations guest complaints handling
Clean workspace maintenance
OPERA
Leadership
Communication skills
Entry level

Full Job Description

The Front Desk Associates are responsible for always delivering excellent customer service to our guests. The primary focus of this position is to create a pleasant and engaging experience for our resort guests through excellent interactions, inbound and outbound call efforts, concierge services, administrative responsibilities, and other duties as assigned by Management. You will serve as the face of the resort as you interact with current and prospective guests, assisting them with whatever they may need. Must be available to work weekends and holidays.

EDEN RESORT & SUITES EEO STATEMENT:

The Eden Resort & Suites provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Compensation:

$16.50 hourly to start

Responsibilities:

Greet every guest with a smile and provide excellent customer service.
Maintain a strong presence at the front desk, being visible and accessible to our guests.
Check guests in and out of their reservations.
Assist guests with concierge-type requests, including restaurant recommendations, directions to local attractions, etc.
Answer phone calls and direct the calls to the appropriate extension, or answer the questions.
Create guest reservations over the phone, ensuring that they have the perfect room for their needs selected.
Collect payment for guest and group accounts, following proper protocol and adhering to PCI regulations.
Review reports and other documentation to ensure all work is completed properly.
Monitor credit limits/floor limits and collect additional payments from guests as needed.
Monitor and respond to guest requests/messages through various online/digital platforms.
Resolve guest issues in a timely manner, offer a solution to the issues, provide compensation if required, inform the Manager on Duty (MOD), and make the required notes/records.
Ensure guest reservations are properly set up, rooms are assigned, special requests are fulfilled, and payment instructions are followed.
Prepare and distribute communications to guests, fellow associates, management, and other departments.
Maintain a clean and organized workspace and follow all cleaning/sanitization guidelines.
Maintain a clean and welcoming lobby, Front Desk area, and Marketplace.
Communicate guest requests and property needs to the appropriate team members.
Assist with various duties assigned by the MOD, Front Office Manager, or other property leadership.

Qualifications:

ESSENTIAL SKILLS:

Excellent communication skills, both written and verbal.
Ability to work as part of a team and be a self-starter.
Ability to multitask and remain collected under pressure.
Desire to provide excellent service to each guest, regardless of the situation.

EDUCATION AND EXPERIENCE REQUIRED:

At least one (1) year of experience in a customer service role, such as retail, food, beverage, or hospitality.
Knowledge of Microsoft Office Suite and hotel property management systems, namely Opera, is preferred.
Holding the Certified Hospitality Supervisor (CHS) designation from the American Hotel and Lodging Association is preferred.

PHYSICAL REQUIREMENTS:

Ability to stand or sit for extended periods of time.
Ability to lift up to thirty (30) pounds.

About Company

The Eden Resort & Suites offers a collection of unique and upscale guest rooms and suites, unsurpassed on-site recreational facilities, and an exceptional staff ready to meet guests' needs. With a 50+ year foundation as a premier destination in Lancaster, the Eden Resort is expanding its service offerings and looking for individuals to join our team.

At the Eden Resort, our core values are at the heart of all that we do and are key to our enduring success. Eden Resort team members are deeply committed to caring for every individual who crosses their path, be it a guest or fellow team member. Our dedication to caring for others is expressed by team members' generosity with their time and efforts, the pursuit of excellence in their craft, and a spirit of ownership.

BENEFITS:

Employee discount
Employee assistance program
(PTO, medical, dental, vision, life insurance benefits dependent on full-time status)

Quick Apply

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receptionist (concierge) jobs in lancaster, pa

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Front Desk Agent

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