Top 12 Service desk support Jobs in Lancaster, Pa

IT OPERATIONS SPECIALIST
JUBILEE MINISTRIES INC. —Lebanon, PA
- $24 an hour
- Full-time
- Research
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Technology Support Specialist - Franklin & Marshall College
Franklin & Marshall College —Lancaster, PA
- $52,000 - $56,000 a year
- Full-time
- Computer Science
- Mid-level
- Windows
- Health insurance
- Dental insurance
Full-Time Help Desk/Resident IT Support
Homestead Village, Inc. —Lancaster, PA
- Full-time
- Driver's License
- Computer networking
- SharePoint
Quick Apply
6d
IT Service Desk Analyst I
The Wenger Group —Lancaster, PA
- Full-time
- Research
- Office
- Analysis skills
- Health savings account
- AD&D insurance
Quick Apply
6d
Help Desk Specialist
LCBC Church —Manheim, PA
- Weekends as needed
- Mid-level
- Continuous improvement
- Communication skills
- Health insurance
- Dental insurance
IT Support Specialist (on-site)
CNS Companies —Lititz, PA
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
IT Service Desk Specialist - Part Time Onsite
CP Flexible Packaging —York, PA
- Overtime
- Spanish
- English
- Mid-level
Quick Apply

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Technology Support Specialist - Franklin & Marshall College
Franklin & Marshall College —Lancaster, PA
The Technology Support Specialist primary responsibilities are to assess, analyze, and identify sources of technical problems and implement appropriate…
$52,000 - $56,000 a year

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IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
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Desktop Support
CBC Companies —Columbus, OH
Exceptional customer service skills with ability to communicate technical concepts to non-technical users. Provide reliable remote support capabilities using…
$24 - $29 an hour

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IT OPERATIONS SPECIALIST

JUBILEE MINISTRIES INC. -
Lebanon, PA

Quick Apply

Job Details

Full-time
$24 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
403(b)
Life insurance

Qualifications

Telecommunications network device configuration
Email customer support
Defect resolution root cause analysis
Network planning
IT user and group management
Project management experience in technology
Data permissions
Phone communication
IT operations
Operations coordination
Wireless Access Point implementation
Laptop (troubleshooting support)
Greeting customers
Vendor coordination
Microsoft Exchange
Research
Mid-level
Managing IT procurement budgets
Budget planning
Email configuration (technical support)
Video surveillance
Cost analysis
Desktop (troubleshooting support)
Networking hardware installation
Hardware configuration
Vendor relationship management
Network infrastructure project management
Networking equipment (troubleshooting support)
Mobile device management
Voice over internet protocol (VoIP) configuration

Full Job Description

We exist to serve those affected by incarceration by being Ambassadors of Life Change through the Gospel of Jesus Christ.

What Current Employees are Saying

“Knowing and seeing leadership hold true to the vision of the Ministry is refreshing.”

“My work here is directly impacting someone’s life in a positive way.”

“What I do empowers the front-line staff to reach lives with the Gospel of Jesus Christ.”

“In a world without conviction, Jubilee upholds conviction and places Christ at the center.”

Why Join Us?

Positive and Faith-filled work environment

Work for a meaningful purpose

Support Life Change through the Gospel of Jesus Christ

Make a real difference behind the scenes

Be part of a mission-driven team

Prayer and Devotions with your Co-workers

Small, tight-knit team

Set schedules

Jubilee is seeking a versatile, proactive, and completely self-reliant IT Operations Coordinator to serve as our solo, one-stop shop for support for all technology.

In this role, you aren't hidden away in a back server room; you are a vital, visible part of our daily operations. You will own our entire IT ecosystem from top to bottom—handling everything from immediate Tier 1 user support and physical cable running to high-level network engineering, Active Directory management, and infrastructure planning.

The ideal candidate doesn't just apply "band-aid" fixes. We are looking for a true problem solver who performs root cause analysis to ensure that when a technical glitch occurs, it is the last time.

Technical Support (Tiers 1–3)

Serve as the main point of contact for all technical issues via tickets, email, phone, and walk-ups.
Support, guide, and resolve issues for literally anything that plugs into a wall.
Dig deep into systemic technical issues to find the root cause and implement permanent fixes rather than quick, temporary workarounds.

Systems & Network Administration

Fully manage and maintain Microsoft 365, Exchange, file permissions, and Active Directory.
Act as the onsite Network Engineer: hands-on management, configuration, and troubleshooting of Access Points and switches. (UniFi)
Handle physical network infrastructure, including running and managing network cabling as needed.
Fully manage and maintain the VOIP system (3CX)
Fully manage and maintain a fleet of time clock tablets via MDM (ManageEngine)
Fully manage and maintain all desktops/laptops via RMM (NinjaOne)

Program Management, Budgeting & Vendors

Research, plan, propose, and implement future upgrades and enhancements to Jubilee’s IT infrastructure.
Work with the CAO to build and manage the IT budget, ensuring cost-effective, scalable technology choices.
Serve as the primary point of contact for all current and future technology vendors.

Physical Security & Front-Facing Operations

Install, configure, and manage physical security cameras across all Jubilee locations, pulling footage and images upon request. (Lorex)
Act as the first line of physical security in the main lobby.
Embrace a community-first mindset by assisting with front-desk reception duties and providing a welcoming attitude when needed.

Who You Are

Proven experience managing a Microsoft 365/Active Directory environment while simultaneously being comfortable rolling up your sleeves to crimp cables or mount hardware.Have a heart for service and alignment with our Christian values
Highly autonomous and comfortable being the only IT professional on-site. You take extreme ownership of your environment.
A natural curiosity to ask why something broke, paired with the skills to ensure it doesn't happen again.
Excellent communication and interpersonal skills. Because this role involves lobby presence and reception, a warm, patient, and helpful demeanor is a strict requirement.

Why This Role is Unique

Instead of being a small cog in a massive corporate IT machine, you will completely own the technology landscape of an organization making a real impact. If you love a job where no two days look exactly the same—where you can shift from configuring a switch to planning a IT project, to greeting a guest at the front desk—this is the perfect fit.

The Details

Schedule: Monday – Friday

Hours: 8:00 am to 4:30 pm

Compensation: $24.00/hour

Full-Time Benefits:

Paid Time Off
Staff Devotions
Health Insurance, Dental, Vision
Free Life Insurance
403b Retirement Plans

Quick Apply

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service desk support jobs in lancaster, pa

IT OPERATIONS SPECIALIST

Technology Support Specialist - Franklin & Marshall College

Full-Time Help Desk/Resident IT Support

IT Service Desk Analyst I

Help Desk Specialist

IT Support Specialist (on-site)

IT Service Desk Specialist - Part Time Onsite

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