We are excited about growing our team of residential water filtration technicians. HQ Water Solutions is a family-owned, Lancaster-based company looking for someone with the necessary technical qualifications, but more importantly- someone who is customer oriented and compliments HQ’s company culture as well as upholds our well-established reputation. We are looking for a person who is hard-working, organized, kind, and who enjoys engaging with current, future, and past customers in a respectful manner.
HQ is hiring a residential water filtration installer to complete projects throughout Lancaster and the surrounding counties. Our work is focused on ensuring high-quality water in each customer’s home. Our technicians install home water filtration systems; including but not limited to water softeners, reverse osmosis systems, ultraviolet systems, iron-removal systems, and more.
Ideal candidate will have basic knowledge of plumbing and water filtration. HQ will provide job training related to equipment, installation, customer service, and more. The ideal candidate for this position will be able to:
- Move or lift heavy objects, including filtration systems and the necessary plumbing equipment
- Troubleshoot water treatment systems and work through customer concerns/questions
- Keep track of the inventory needed to complete current and future projects
- Be professional, detail oriented, and have good time management/organization skills
- Learn and utilize our technology platforms and CRM
- Speak highly of the company and work to secure new customer, referrals, and reviews
This position requires you to be skilled at, and enjoy working independently, communicating system operation and maintenance needs to customers, working in a clean and organized fashion, and working to exceed our customers' expectations. We work hard to create enthusiastic fans who will share their experience about the great products and service they received during each interaction with HQ.
We expect high-quality and detail-oriented work, but also take time to unwind and celebrate success as a team. We encourage applicants to read through our Google and Facebook reviews and consider how they might fit in and enhance the HQ company culture. We look forward to onboarding an employee that will grow with the company as we continue to reach new heights.
This is a full-time position. Work days are Monday-Friday with occasional weekend opportunities. Hours vary by day based on jobs. Must have valid PA driver's license, be insurable and pass a background check.
Compensation is based on experience. There is the opportunity for commissionable pay, bonuses and opportunities to advance within the company if certain metrics are met.
Job Details:
Service, install, and troubleshoot water treatment products, equipment, and machinery. Inspect and test mechanical equipment to locate damage, defects, or wear. Determine how to correct issues, checking repair manuals or parts catalogues as necessary. Provide quotes on labor and materials. Provide instructions to customers on the proper usage of their product.
Deliver 50lb bags of salt to homes and businesses. Salt delivery may require carrying into basements and crawl spaces.
Perform routine maintenance, such as inspecting internal parts, cleaning system, replacing filters or doing other preventive maintenance actions. Adjust equipment to ensure optimal performance.
Record detailed information about customers, parts, repairs, follow-up actions and install pictures in service app.
Use service app to communicate with customers regarding arrival time, follow up actions and cost of services. Answer incoming calls from customers and staff.
Submit warranty parts and install replacements for worn, damaged, or defective parts.
Install new systems. Evaluate pre plumbs and non-pre plumbed properties to determine unit placement and scope of work. Perform walkthrough with customer and get approval before any work is done to their property.
Submit all checks, cash, and credit card information for all invoices paid by customers.
Upsell units and follow up with customers interested in upgrading. Facilitate paperwork, payment, and scheduling of installation.
Help and support sales and marketing efforts when needed (commissionable rate to be discussed).
Follow up with customers with incomplete work orders, communicate parts status and coordinate scheduling.
Maintain inventory of equipment/parts and notify supervisor when supplies are low. Order and pick up parts from local suppliers and ensure orders are correct. Submit all receipts for company-related expenses.
Maintain company tools and notify management of any issues. Properly maintain company vehicle and work spaces.
Communicate with management and office personnel and maintain phone accessibility.
Maintain a positive and optimistic attitude as well as engage with customers in an appropriate manner.
Physical Demands
The employee will be standing for the majority of the workday. Physical demands include lifting, kneeling, crouching and crawling. The employee must occasionally lift 50 plus pounds.
Education and Experience
1 year of experience preferred.
Education
Minimum High School diploma.
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Monitoring
Monitoring/assessing performance of yourself, other individuals, and organization to make improvements or take corrective action.
Active Learning
Understanding the implications of new information for both current and future problem-solving and decision-making.
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
Speaking
Talking to others to convey information effectively.
Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement
solutions.
Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Service Orientation
Actively looking for ways to help people.
Instructing
Teaching others how to do something properly.
Pay: $23.00 - $28.00 per hour
Benefits:
- 401(k) matching
- Paid time off
- Parental leave
- Retirement plan
Work Location: In person
