Part time position with potential future full time.
Dental experience a minimun of 1 year a must
Check in/Check out:
Accurately posts all charges daily.
Accurately posts patient payments daily. (Stamp checks, generate receipts for cash, process credit cards)
Accurately post all insurance payments daily. When the insurance check is paid to the patient's account, check to see if a secondary coverage is to be billed.
Insurance :
Collect insurance forms, data, and signatures from patients.
Keep insurance carrier information updated in the computer files so that you can accurately estimate the patient's portion.
Be responsible for knowledge of patients' insurance benefits.
Treatment Plans and Financial Arrangements:
Keep current on financial arrangement options (MC/VISA, dental charge accounts and bank or credit union loans).
Make up a treatment plan estimate for the patient with accurate insurance estimation of benefits.
Set up financial arrangement agreements with patients. Get a firm commitment date for payments from patient. These arrangements are to be precisely written/entered with dates payments are due and the amounts. A copy signed by you and the patient is to be sent home with the patient and the original should be kept in the patient's chart or scanned into their electronic chart.
Follow up on patients who go home to “think about it” or “talk to their spouse” two days after their appointment.
Scheduling:
Make appointments.
Confirms hygiene schedule two days prior to appointments.
Make sure that new patients who are calling in to schedule an appointment are appropriately noted on the schedule book.
Confirm all appointments contain the patient's name, daytime phone number, and exact procedure (tooth #, surface, code, etc.) to be performed.
Confirms the following day's doctor’s schedule with the patients.
Keeps and uses a short notice "call list" to use in case of cancellation.
Daily review the appointment book and calculates the next day’s scheduled production for comparison to office goal. Assure that sufficient production is booked to meet goal.
Ensure that any emergency patient is offered the immediate attention that he or she is requesting.
Assist patients as they fill out forms and give them all the necessary information, ensuring that patients do not leave any field blank.
Make sure schedule runs smoothly and efficiently.
Call patients that are "no shows" by five minutes after their scheduled appointment time to see if they are on their way. If not, then reschedule and enter NO SHOW along with the date in their chart.
Use specific communication process to discourage broken appointments.
Make notes in chart regarding broken appointments or late patients.
Make appointments, when possible, for patients referred to a specialist.
Patient Care:
file prescriptions to the pharmacy as requested by the doctor. Accurately note the date and exact prescription in the patient's chart before it is filed.
Coordinate patient premedication and prescriptions.
Marketing:
Encourage patient referrals.
Enter referral data. Run referral reports.
Contribute to new patient monitor (treatment diagnosed and accepted).
Coordinate public relations correspondence: send "thank-you for referral," "welcome," "new resident" letters, etc.
Keep new patient tracking updated.
Coordinate and follow up patient referrals out of office.
Office communications:
Answer phone with a smile.
Screen doctor and team phone calls.
Distribute phone messages.
Coordinate answering machine/service: beginning of day, lunch, end of day.
Check phone messages as soon as you arrive in the morning and return from lunch.
Receive and distribute mail.
Notate any correspondence or telephone conversations with patient in the chart.
Input address changes in computer.
General office duties:
Keep your portion of the business office clean and orderly.
Keep your work area well stocked with supplies.
Order and maintain computer/printer supply inventory.
Attend and contribute to daily morning meetings and team meetings.
Carry out other front office duties as directed by doctor.
Keep front desk covered at all times.
Turn office music system on/off.
Keep reception room neat, orderly, picked up.
End of day procedures:
Ensures that the deposit record matches the payment received amount.
Makes daily bank deposits of cash and checks received; balances to day sheet.
Collect data to compute and complete daily, weekly and monthly practice statistics.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
