Hope Mission Statement
The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions.
Position Purpose and Summary
Permanent housing is not simply a destination — it is the foundation from which recovery, stability, and forward momentum become possible. For participants living in interim housing, the path to that foundation requires skilled guidance, consistent support, and someone committed to making it happen. The Housing-Focused Case Manager is that person.
Working under the supervision of the Program Manager, the Housing-Focused Case Manager provides individualized, housing-first case management to participants in Hope the Mission's interim housing programs. This role prioritizes rapid placement into permanent housing using low-barrier, harm-reduction, and trauma-informed approaches — and is directly accountable for the documentation, engagement, and cross-team collaboration that makes those placements possible. The goal is not just to find someone a home. It is to shorten their time in shelter, strengthen their readiness, and build the stability that allows them to stay housed once they get there.
Primary Duties and Responsibilities
Housing-Focused Case Management
Provide individualized, housing-focused case management using Housing First, low-barrier, and trauma-informed approaches with a primary emphasis on rapid permanent housing placement.
Conduct participant assessments to identify housing barriers, preferences, and eligibility for housing resources and subsidies
Develop, implement, and regularly update Housing Action Plans with clear, measurable goals oriented toward permanent housing placement
Maintain active, regular contact with participants focused on housing progress, problem-solving, and motivation
Support participants in understanding tenant rights, lease obligations, and expectations for successful tenancy
Housing Navigation & Placement
Assist participants with all housing navigation activities including applications, referrals, document collection and verification, housing interviews, unit viewings, lease signings, and move-in logistics
Communicate consistently with partnering housing navigation agencies to ensure participants are actively accessing housing services
Coordinate move-in assistance resources including deposits and other housing supports as available
Documentation & Compliance
Document all services, participant contacts, and housing activities accurately and on time in HMIS or agency-approved data systems in compliance with contract obligations and internal standards
Ensure all HMIS data is updated within 48 hours of participant contact or activity
Track and report housing outcomes including referrals, placements, length of stay, and program exits
Adhere to all agency policies, procedures, and safety protocols including incident reporting and grievance procedures
Collaboration & Coordination
Collaborate with Housing Navigators, Data Coordinators, Assistant Program Managers, Program Managers, and external housing partners to support participant housing progress
Participate in case conferences, supervision, housing case reviews, chart reviews, and team meetings as required
Coordinate with site staff, operations, and leadership to address housing-related concerns that may impact participant stability while in interim housing
Other Duties
Conduct field-based work as needed, including off-site housing appointments, unit viewings, document collection, and landlord meetings
Support specific populations — individuals, families, or Transitional Age Youth — based on program assignment
Work flexible schedules including occasional evenings or weekends based on participant and housing availability needs
Support interim housing staff with wellness checks, de-escalation, and unit compliance as needed
Perform other duties as assigned
Skills & Competencies
Strong housing-focused problem-solving, navigation, and participant engagement skills
Ability to manage a caseload with competing priorities and deadlines
Excellent written and verbal communication skills
Strong documentation and organizational skills with consistent attention to detail
Ability to work collaboratively within multidisciplinary teams
Professional boundary-setting and sound ethical decision-making
Proficient in HMIS, Client Track, Microsoft Office Suite, and basic computer applications
Strong understanding of contract compliance, program accountability, and outcomes measurement practices.
Ability to lead with integrity and uphold organizational mission, values, and service philosophy.
Qualifications
Bachelor's degree in Social Work, Human Services, Psychology, or equivalent experience
Minimum one (1) year of experience in homeless services, housing navigation, or case management OR Minimum three (3) years of experience working with individuals experiencing homelessness or similar populations
Knowledge of Housing First, Harm Reduction, Trauma-Informed Care,, and motivational interviewing practices
Knowledge of HUD guidelines, subsidized housing programs, and Coordinated Entry System preferred
Experience with HMIS or similar data systems is preferred
Mandatory Requirements
Background Screening – Employment is contingent upon the successful completion of background checks as required per worksite.
Drug and Alcohol Testing – Candidates must pass pre-employment and ongoing drug and alcohol screenings in accordance with company policy.
Motor Vehicle Record (MVR) Check – For roles requiring driving, employment is contingent upon an acceptable driving record (meeting criteria of HTM’s commercial insurance), a CA drivers license, and proof of vehicle insurance coverage.
Legal Eligibility to Work – Candidates must provide proof of legal authorization to work in the US.
Compliance with Company Policies and HIPAA standards – All employees must comply with company policies, including safety, confidentiality, and conduct standards.
Must have reliable transportation.
