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Intake Specialist

Children s Center of The Antelope Valley
Lancaster, CA

Quick Apply

Job Details

$24.17 - $25.62 a year
4 days ago

Qualifications

Spreadsheets
Desktop applications
Productivity software

Full Job Description

Intake Specialist

Position Summary

The Intake Specialist will assist in the development and implementation of programming and procedural standards and corrective action plans to achieve compliance with funding requirements. Intake Specialists play a key role in the organization/ program. Under the direction of the Administrative Team and the assigned Program Manager, the Intake Specialist has the primary responsibility to oversee the scope of work activities to their allocated program(s). In addition, the Intake Specialist triages referrals in order to ensure that emergency cases are seen by clinicians as soon as possible and to determine the most appropriate provider among an array of both internal service providers and partner agencies.

Essential Duties and Responsibilities (Included but not limited to):

Assess inquiries and respond to referrers immediately. Ensure an immediate response to phone, email, and walk-in inquiries and referrals
Facilitates admission decision and ensures positive admission experience for the client and family
Meets census goals by working with the center's program team to coordinate customer flow into and through the different programs
Ensures proper completion, signing, and distribution of paperwork
Meets with family and clients on the day of admission and ensures appropriate preparation of resources
Communicates admission criteria to referral sources, clients, and families
Ensures comprehensive gathering and documentation of client data which will enhance appropriate placement within the agency
Conducts follow-up on all inquiries which have not yet been converted to admissions
Works with the Program Manager I/Lead and appropriate staff to ensure consistent, effective admissions, discharge, and transfers
Maintains statistics indicating customer flow, pending and lost inquiries, denials, and discharges
Develops and maintains referral base
Maintain an accurate record of openings
Admit, transfer, and discharge clients in accordance with established policies and procedures
Assist in tracking program referrals and distributing referrals to appropriate in-house programs
Assign program referrals to staff and monitor timeliness to ensure compliance
Participates in staff meetings as required
Maintains updated programmatic forms, policies, and procedures on the Drive
Demonstrates cultural competence and behaviors consistent with the core values, vision, and mission of the Children’s Center
Present a positive image to clientele, visitors, and co-workers

Education and Experience

Bachelor’s degree in Social Services, Administration, or related field preferred
Familiar with Social Services
Excellent organization skills and attention to detail
Intermediate level PC skills required, including a working knowledge of word processing, spreadsheet, excel, and graphics programs

Work Environment

The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Noise Level: The noise level in the work environment is usually moderate

Environment: Office

Work Hours: Usually standard business hours, but some evening and weekend hours, as needed

Physical Requirements

Frequently sit, stand, walk, stop, kneel, and crouch, regularly talk and hear
Frequently use hands, and fingers to handle or feel
Occasionally lift or move up to 25 pounds
Specific vision abilities required include close vision, distance vision, color vision, and peripheral vision
Depth perception and the ability to adjust focus
Ability to drive surface streets and highways

This description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of duties, responsibilities, and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties and responsibilities at any time.

Quick Apply

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