Top 199 Act Jobs in Lancaster Pa

Director of Customer Success
Confidential —Lancaster, PA
- $110,000 - $115,000 a year
- Full-time
- In-person
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Sales Associate - Tanger Outlets Lancaster
Aeropostale —Lancaster, PA
- $10.00 - $12.50 an hour
- Weekends as needed
- Merchandising
- Ability to lift 50 pounds
- POS
- Paid holidays
- Health insurance
Sales Associate - Tanger Outlets Lancaster
Nautica —Lancaster, PA
- $10.00 - $12.50 an hour
- Weekends as needed
- Merchandising
- Ability to lift 50 pounds
- POS
- Paid holidays
- Health insurance
Seasonal Sales Associate - Tanger Outlets Lancaster
Nautica —Lancaster, PA
- $10.00 - $12.50 an hour
- Weekends as needed
- Merchandising
- Ability to lift 50 pounds
- POS
- Paid holidays
- Health insurance
Customer Experience Associate
Weis Markets —Lancaster, PA
- Part-time
- OSHA
- No experience needed
- High school diploma or GED
7d
Cashier III
Coach —Lancaster, PA
- $15.00 - $19.50 an hour
- Part-time
- English
- Mid-level
- Ability to lift 50 pounds
- Commuter assistance
- Paid parental leave
Seasonal Sales Associate - Tanger Outlets Lancaster
Brooks Brothers —Lancaster, PA
- $11.00 - $13.75 an hour
- Weekends as needed
- Merchandising
- Ability to lift 50 pounds
- POS
- Paid holidays
- Health insurance
5d
Sales Associate (PartTime) Bridgeport Shopping Center, Lincoln Highway East, Lancaster
Commonwealth of PA —Lancaster, PA
- $17.88 an hour
- 8 hour shift
- 18 years or older
- Cleaning
- Entry level
- Free parking
- Paid parental leave
1d
Sales Associate - Park City Center
Aeropostale —Lancaster, PA
- $10.00 - $12.50 an hour
- Weekends as needed
- Merchandising
- Ability to lift 50 pounds
- POS
- Paid holidays
- Health insurance
cashier associate
HomeGoods —Lancaster, PA
- $13.25 - $13.75 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
Customer Service Associate I
Dollar Tree —Lancaster, PA
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Sales Support Associate III
Coach —Lancaster, PA
- $15.00 - $19.50 an hour
- Part-time
- English
- Ability to lift 50 pounds
- Organizational skills
- Commuter assistance
- Paid parental leave
14d
evening cashier associate
HomeGoods —Lancaster, PA
- $13.25 - $13.75 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
cash office associate 7am-11am
HomeGoods —Lancaster, PA
- $13.25 - $13.75 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
Bakery Sales Associate
Weis Markets —Lancaster, PA
- Part-time
- OSHA
- Sales
- Merchandising
7d
weekend cashier
HomeGoods —Lancaster, PA
- $13.25 - $13.75 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
Sales Associate III
Coach —Lancaster, PA
- $15.00 - $19.50 an hour
- Part-time
- Computer literacy
- Merchandising
- English
- Commuter assistance
- Paid parental leave
Customer Experience Attendant
Weis Markets —Lancaster, PA
- Part-time
- 18 years or older
- No experience needed
- High school diploma or GED
13d
Sales Associate - Tanger Outlets Lancaster
Brooks Brothers —Lancaster, PA
- $11.75 - $16.13 an hour
- Weekends as needed
- Merchandising
- Ability to lift 50 pounds
- POS
- Paid holidays
- Health insurance
Advisor - Park City Center
Warby Parker —Lancaster, PA
- Overtime
- Fair chance
- Entry level
- AD&D insurance
- Employee stock purchase plan
Quick Apply

I want to receive the latest job alert for act in lancaster pa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Director of Customer Success

Confidential
Lancaster, PA

Quick Apply

Job Details

Full-time
$110,000 - $115,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Managing customer accounts
Customer retention
Coaching
Metrics Reporting
Team development
Client services experience
Account management experience
Senior leadership

Full Job Description

A growing third-party logistics and fulfillment organization is seeking a Director of Customer Success to lead and scale its client-facing function. This is a senior leadership role focused on people, process, and outcomes—not day-to-day account management.

The ideal candidate is a strategic operator who can build structure, develop leaders, and ensure an exceptional, repeatable client experience across the full lifecycle.

Position Overview

The Director of Customer Success will own the direction and performance of the Customer Success function, overseeing onboarding, ongoing client relationships, and strategic account oversight. Reporting directly to the Chief Operating Officer, this role partners closely with Operations, Sales, Finance, and IT to drive retention, satisfaction, and long-term growth.

This role requires an on-site presence in Lancaster, PA and includes travel for client visits and multi-site collaboration.

Key Responsibilities

Client Onboarding Oversight

Provide strategic leadership to the onboarding function
Ensure smooth handoffs from Sales to Operations
Define success criteria for go-live and long-term client health
Identify recurring onboarding challenges and drive cross-functional solutions

Team Leadership & Development

Lead, coach, and develop a team of Customer Success professionals and a Strategic Account Manager
Own hiring, onboarding, performance management, and succession planning
Establish a culture of accountability, ownership, and continuous improvement
Conduct regular 1:1s, team meetings, and performance reviews

Process & Playbook Development

Build standardized workflows for escalations, QBRs, onboarding handoffs, and issue resolution
Formalize processes that scale across multiple facilities
Partner with Sales and Operations to define and manage the full client lifecycle

Performance Management & Accountability

Define and monitor KPIs including retention, SLA performance, escalation resolution, CSAT, and expansion indicators
Shift the function from reactive to proactive management using data and trend analysis
Present client health and team performance metrics to senior leadership

Financial & Operational Accountability

Manage departmental budget, headcount planning, and tool spend
Ensure billing accuracy for client-facing services
Serve as escalation point for billing disputes and lead root-cause resolutions
Partner with Finance on reporting and cost management

Cross-Functional Leadership

Act as the primary Customer Success liaison to Operations, Sales, Finance, and IT
Lead client issue resolution at the leadership level
Collaborate with Operations to align fulfillment performance to client expectations

Qualifications

Required

5–8 years of progressive experience in Customer Success, Client Services, or Account Management
2–4 years of people management experience (teams of 3+)
Proven experience building or formalizing scalable customer success processes
Strong leadership, coaching, and performance management skills
Data-driven mindset with experience using KPIs to drive outcomes

Preferred

Experience in 3PL, supply chain, eCommerce fulfillment, or logistics
Background in SaaS or B2B services with strong process orientation
Comfort operating in fast-paced, operationally complex environments
Proficiency with CRM and customer success platforms; WMS/OMS exposure a plus

Pay: $110,000.00 - $115,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

act jobs in lancaster pa

Director of Customer Success

Sales Associate - Tanger Outlets Lancaster

Sales Associate - Tanger Outlets Lancaster

Seasonal Sales Associate - Tanger Outlets Lancaster

Customer Experience Associate

Cashier III

Seasonal Sales Associate - Tanger Outlets Lancaster

Sales Associate (PartTime) Bridgeport Shopping Center, Lincoln Highway East, Lancaster

Sales Associate - Park City Center

cashier associate

Customer Service Associate I

Sales Support Associate III

evening cashier associate

cash office associate 7am-11am

Bakery Sales Associate

weekend cashier

Sales Associate III

Customer Experience Attendant

Sales Associate - Tanger Outlets Lancaster

Advisor - Park City Center

I want to receive the latest job alert for act in lancaster pa

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected