Top 3282 Client services Jobs in Lancaster Pa

Director of Customer Success
Confidential —Lancaster, PA
- $110,000 - $115,000 a year
- Full-time
- In-person
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Caregiver - Urgently Hiring
Angels On Call —Lancaster, PA
- $15 an hour
- Part-time
- 18 years or older
- Driver's License
- Home health
- Paid training
- Health insurance
Quick Apply
Sales and Service Specialist
Fulton Bank —Lancaster, PA
- $18.56 - $29.38 an hour
- Full-time
- Office
- High school diploma or GED
- US work authorization
- Wellness program
- Health savings account
$21/hr Intellectual and Developmental Disabilities Support Staff
Amergis Healthcare Staffing —Lancaster, PA
- $672 a week
- 18 years or older
- CPR Certification
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
Psychiatric Nurse Practitioner Three Days/Week Onsite York
MEDIKO INC —York, PA
- $85 an hour
- Part-time
- CPR Certification
- Nursing
- Psychiatry
- Wellness program
- Health savings account
Quick Apply
14d
Registered Nurse Youth Development Center
MEDIKO INC —York, PA
- $41 - $51 an hour
- Weekends as needed
- School experience
- CPR Certification
- Nursing
- Wellness program
- Health savings account
Quick Apply
Nurse Practitioner Dual Certified
MEDIKO INC —York, PA
- $75 - $85 an hour
- Weekends as needed
- CPR Certification
- Nursing
- Psychiatry
- Wellness program
- Health savings account
Quick Apply
14d
Commercial Services Relationship Manager
F&M Trust —Lancaster, PA
- Full-time
- High school diploma or GED
- Business development
- Driver's License
- Paid holidays
- Disability insurance
House Supervisor (RN) - Night Shift
Lancaster Behavioral Health Hospital —Lancaster, PA
- Overtime
- CPR Certification
- Float pool
- RN License
- Health savings account
- Health insurance
7d
Commercial Business Insurance Agent
The Hess Agency —Manheim, PA
- Full-time
- High school
- Mid-level
- Office
- Profit sharing
- AD&D insurance
Quick Apply
Litigation Attorney
Fowler Hirtzel McNulty and Spaulding, LLC —Lancaster, PA
- Full-time
- Mid-level
- Office
- In-person
- Health insurance
- Dental insurance
Quick Apply
Construction Estimator/Project Manager with (2-3 yrs EXP)
Cocalico Builders —Denver, PA
- $41,600 - $52,000 a year
- Full-time
- Management
- Office
- Residential
- Health insurance
- Dental insurance
Quick Apply
Full-Charge Bookkeeper
Integrous —Gap, PA
- $22.50 - $25.00 an hour
- Full-time
- Mid-level
- Office
- 3 years
Quick Apply
Associate Director of Program Services - Service Dog Organization
Canine Partners for Life —Cochranville, PA
- $45,000 - $50,000 a year
- Overtime
- Management
- Working with individuals with disabilities
- Public speaking
- Health insurance
- Dental insurance
Quick Apply
Flatbed Truck Driver Salary PRE ELD Home Weekends
Clark Transport Llc —Quarryville, PA
- From $85,000 a year
- Full-time
- Background check
- Dedicated
- CDL A
- Relocation assistance
- Health insurance
Quick Apply
Expressive Arts Manager
Lancaster Behavioral Health Hospital —Lancaster, PA
- Weekends as needed
- Management
- Psychiatry
- Inpatient
- Health savings account
- Health insurance
2d
Service Dog Trainer
United Disabilities Services —Lancaster, PA
- $16 - $17 an hour
- Part-time
- Working with individuals with developmental disabilities
- Mid-level
- 3 years
- 401(k)
- Employee assistance program
Quick Apply
Board Certified Behavior Analyst, Enhanced Program
BEHAVIOR INTERVENTIONS INC —Lancaster, PA
- $80,000 - $100,000 a year
- Part-time
- Hospital
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
2d
Part Time Outpatient Therapist
COBYS Family Services —Lancaster, PA
- $1 an hour
- Part-time
- Licensed Clinical Social Worker
- Adults
- LPC
Quick Apply
Board Certified Behavior Analyst (BCBA)- Hybrid
Attain ABA Therapy —Lancaster, PA
- Up to $110,000 a year
- Part-time
- Hybrid work
- Mid-level
- Clinic
- Education
- Continuing education credits
- Paid holidays
Quick Apply
7d

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client services jobs near lancaster pa

Director of Customer Success

Confidential
Lancaster, PA

Quick Apply

Job Details

Full-time
$110,000 - $115,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Managing customer accounts
Customer retention
Coaching
Metrics Reporting
Team development
Client services
Account management
Senior leadership

Full Job Description

A growing third-party logistics and fulfillment organization is seeking a Director of Customer Success to lead and scale its client-facing function. This is a senior leadership role focused on people, process, and outcomes—not day-to-day account management.

The ideal candidate is a strategic operator who can build structure, develop leaders, and ensure an exceptional, repeatable client experience across the full lifecycle.

Position Overview

The Director of Customer Success will own the direction and performance of the Customer Success function, overseeing onboarding, ongoing client relationships, and strategic account oversight. Reporting directly to the Chief Operating Officer, this role partners closely with Operations, Sales, Finance, and IT to drive retention, satisfaction, and long-term growth.

This role requires an on-site presence in Lancaster, PA and includes travel for client visits and multi-site collaboration.

Key Responsibilities

Client Onboarding Oversight

Provide strategic leadership to the onboarding function
Ensure smooth handoffs from Sales to Operations
Define success criteria for go-live and long-term client health
Identify recurring onboarding challenges and drive cross-functional solutions

Team Leadership & Development

Lead, coach, and develop a team of Customer Success professionals and a Strategic Account Manager
Own hiring, onboarding, performance management, and succession planning
Establish a culture of accountability, ownership, and continuous improvement
Conduct regular 1:1s, team meetings, and performance reviews

Process & Playbook Development

Build standardized workflows for escalations, QBRs, onboarding handoffs, and issue resolution
Formalize processes that scale across multiple facilities
Partner with Sales and Operations to define and manage the full client lifecycle

Performance Management & Accountability

Define and monitor KPIs including retention, SLA performance, escalation resolution, CSAT, and expansion indicators
Shift the function from reactive to proactive management using data and trend analysis
Present client health and team performance metrics to senior leadership

Financial & Operational Accountability

Manage departmental budget, headcount planning, and tool spend
Ensure billing accuracy for client-facing services
Serve as escalation point for billing disputes and lead root-cause resolutions
Partner with Finance on reporting and cost management

Cross-Functional Leadership

Act as the primary Customer Success liaison to Operations, Sales, Finance, and IT
Lead client issue resolution at the leadership level
Collaborate with Operations to align fulfillment performance to client expectations

Qualifications

Required

5–8 years of progressive experience in Customer Success, Client Services, or Account Management
2–4 years of people management experience (teams of 3+)
Proven experience building or formalizing scalable customer success processes
Strong leadership, coaching, and performance management skills
Data-driven mindset with experience using KPIs to drive outcomes

Preferred

Experience in 3PL, supply chain, eCommerce fulfillment, or logistics
Background in SaaS or B2B services with strong process orientation
Comfort operating in fast-paced, operationally complex environments
Proficiency with CRM and customer success platforms; WMS/OMS exposure a plus

Pay: $110,000.00 - $115,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

client services jobs in lancaster pa

Director of Customer Success

Caregiver - Urgently Hiring

Sales and Service Specialist

$21/hr Intellectual and Developmental Disabilities Support Staff

Psychiatric Nurse Practitioner Three Days/Week Onsite York

Registered Nurse Youth Development Center

Nurse Practitioner Dual Certified

Commercial Services Relationship Manager

House Supervisor (RN) - Night Shift

Commercial Business Insurance Agent

Litigation Attorney

Construction Estimator/Project Manager with (2-3 yrs EXP)

Full-Charge Bookkeeper

Associate Director of Program Services - Service Dog Organization

Flatbed Truck Driver Salary PRE ELD Home Weekends

Expressive Arts Manager

Service Dog Trainer

Board Certified Behavior Analyst, Enhanced Program

Part Time Outpatient Therapist

Board Certified Behavior Analyst (BCBA)- Hybrid

I want to receive the latest job alert for client services in lancaster pa

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