Top 2770 Client services Jobs in Lancaster Pa

Client Care Coordinator
Pennsylvania State Licensed Home Care Agency —Lancaster, PA
- $19 - $20 an hour
- Overtime
- Background check
- Google Workspace
- HIPAA
- Paid time off
- 401(k) matching
Quick Apply
Direct Support Professional (DSP)
Person Directed Supports, Inc. —Lancaster, PA
- $20 an hour
- Part-time
- Experience working with individuals with developmental disabilities
- Caregiving
- Ability to lift 50 pounds
- Paid training
- Health insurance
Quick Apply
Client Services Representative (Temporary)
Baker Tilly Vantagen, LLC —Lancaster, PA
- $15.97 - $41.00 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Associate's degree
Quick Apply
11d
Paraprofessional for 26/27 SY starting at $22/hr!
Delta-T Group Inc. —Neffsville, PA
- From $22 an hour
- Temporary
- Classroom
- High school diploma or GED
- Experience working with children
Quick Apply
Home Furnishings Consultant
Ashley Home Store —Lancaster, PA
- From $45,000 a year
- Full-time
- No experience needed
- Communication skills
- Entry level
- Paid training
- AD&D insurance
Quick Apply
12d
Clerical Assistant 2 Lancaster County Assistance Office
Commonwealth of PA —Lancaster, PA
- $36,831 - $54,162 a year
- Full-time
- Office
- High school diploma or GED
- Entry level
- Paid parental leave
- Health insurance
12d
Hospitality Coordinator
Tait —Lititz, PA
- Full-time
- Office
- High school diploma or GED
- 1 year
- Paid parental leave
- Health savings account
Patient Access Representative
Planned Parenthood Keystone —Lancaster, PA
- $22 an hour
- Full-time
- Hybrid work
- Computer literacy
- Adults
- Computer skills
- AD&D insurance
- Disability insurance
Quick Apply
Client Outcomes Specialist - Eastern Alliance (multiple openings)
ProAssurance —Lancaster, PA
- $50,069 - $82,622 a year
- Multiple hires
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
3d
Customer Support Specialist
Shipfusion —York, PA
- $55,000 - $65,000 a year
- Hybrid work
- Mid-level
- Organizational skills
- Warehouse experience
- Health insurance
- Dental insurance
Quick Apply
GUEST SERVICE ASSOCIATE
European Wax Center —Lancaster, PA
- $13 - $30 an hour
- Part-time
- Ability to lift 50 pounds
- Ability to sit for extended periods
- Computer skills
Quick Apply
6d
Client Associate/Registered Client Associate
Royal Bank of Canada —Lancaster, PA
- Full-time
- Sales
- Research
- Office
Office Assistant Dental Lab
First Impressionz Dental Lab —Lancaster, PA
- $20 - $22 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- In-person
- Paid time off
Quick Apply
8d
Caseworker
Lancaster County, PA —Lancaster, PA
- $51,573.68 a year
- Full-time
- Background check
- Clean driving record
- Pass drug screening
Caseworker-Senior BHDS EI
Lancaster County, PA —Lancaster, PA
- $49,588.50 - $74,373.00 a year
- Full-time
- Background check
- Clean driving record
- Writing skills
- Paid holidays
- Health insurance
Temporary Community Liaison
CASA INC —Lancaster, PA
- $24.04 an hour
- Temporary
- Spanish
- Computer literacy
- English
Part Time Teller
PNC Financial Services Group —Lancaster, PA
- Part-time
- No experience needed
- No degree
- Entry level
- Wellness program
- Health savings account
7d
Suit Specialist – Men's Formalwear
Bavington Clothier —Lancaster, PA
- Part-time
- Merchandising
- Mid-level
- 3 years
Quick Apply
Full time school based therapist
Restore Counseling Services LLC —Ephrata, PA
- From $48 an hour
- Full-time
- Background check
- School experience
- Mid-level
- Continuing education credits
- Health insurance
Quick Apply
Outside Salesperson
Culpeper of Leola and Stauffer Components —Leola, PA
- Full-time
- Hybrid work
- Background check
- Construction site
- Writing skills
- Health savings account
- Paid holidays
Quick Apply
11d

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Client Care Coordinator

Pennsylvania State Licensed Home Care Agency
Lancaster, PA

Quick Apply

Job Details

Full-time
$19 - $20 an hour

Benefits

Paid time off
401(k) matching
Referral program

Qualifications

Resident personal care assistance
HIPAA
Employee orientation
Driver's License
Direct support
Organizational skills

Full Job Description

Job Title: Client Care Coordinator

Department: Client Services

Reports To: Director of Client Services (or President in their absence)

Location: Lancaster, PA (Caseload focus: Lititz, Ephrata, New Holland, Manheim, and Lancaster)

FLSA Status: Non-Exempt (Hourly)

Agency Type: Pennsylvania Licensed Home Care Agency – ODP Waiver & Private Pay Provider

Service Systems: WellSky, HCSIS, Microsoft Office, Google Workspace

Who We Are

Our agency is a Pennsylvania State Licensed Home Care Agency and an ODP Waiver & Private Pay Provider celebrating 20 years of caring for our community. We provide a continuum of care for seniors, veterans, and individuals with intellectual disabilities, dementia, or long-term illnesses. Our mission is to provide compassionate, unconditional care to our clients and families throughout Lancaster County, helping them remain safely in their own homes as their needs change. We treat our caregivers like family and take pride in being professional, courteous, and friendly at all times.

Who We’re Looking For

We are seeking a Client Care Coordinator to lead client oversight and caregiver training while ensuring our services exceed regulatory standards. This role is the vital bridge between administrative coordination and the direct delivery of care. You will be a great fit if you are a "Maximizer"—someone meticulous, persistent, and passionate about professional excellence and providing much-needed respite for families.

Core Characteristics

Conscientious & Meticulous: Ensuring every care plan meets PA Dept of Health and ODP standards.
Dependable & Self-Disciplined: Managing a caseload and on-call duties with excellence.
Empathetic & Relational: Providing encouragement and support to our clients.
Persistent & Relentless: Advocating for the best outcomes for your participants.

Position Summary

The Client Care Coordinator is responsible for client oversight, caregiver hands-on training, direct care service delivery, regulatory compliance, and quality assurance for both waiver-funded participants and private pay clients. The role ensures services are delivered in accordance with Individual Support Plans (ISPs), agency care plans, Pennsylvania Department of Health licensing requirements, and Office of Developmental Programs (ODP) waiver standards. This position includes administrative coordination, in-home visits, and the provision of direct care as needed to maintain continuity and quality of care.

Work Schedule

Primary office hours: Monday–Friday, approximately 7am–5pm.
Flexibility: Additional availability is required for client visits, ISP meetings, training, direct care coverage, and operational needs, including occasional evenings and weekends.
On-Call: Participation in an agency on-call rotation is required.
Compensation: All hours worked (administrative, travel, training, and direct care) are accurately recorded and compensated per federal and Pennsylvania wage laws.

Primary Responsibilities (Essential Job Functions)

Client Oversight & Service Coordination

Conduct client/participant evaluations and reassessments.
Perform required supervisory visits, quality assurance visits, and in-home monitoring.
Update client care plans and support implementation of Individual Support Plans (ISPs).
Participate in ISP meetings and interdisciplinary team meetings as assigned.
Maintain ongoing communication with prospects, clients, families, and caregivers.
Monitor service delivery to ensure alignment with authorizations and care plans.

ODP & Regulatory Responsibilities

Ensure services comply with waiver requirements, licensing regulations, and agency policies.
Monitor participant rights compliance and identify safety concerns.
Complete mandated reporting and incident reporting according to ODP and state regulations.
Maintain documentation consistent with Department of Health licensing standards.

Caregiver Training & Supervision

Provide hands-on caregiver orientation and annual competency support.
Conduct annual care plan and ISP reviews for assigned clients.
Serve as a clinical/resource contact for caregiver questions.
Identify caregiver training needs and collaborate with Human Resources.

Direct Care Service Responsibilities

Provide companion care, personal care, and authorized mobility/transfer support.
Assist with activities of daily living (ADLs) and personal care.
Perform light housekeeping tasks (vacuuming, dusting, etc.) as part of service delivery.
Provide care to bedbound clients when required.

Documentation & Administrative Duties

Maintain confidentiality in accordance with HIPAA and agency policy.
Maintain records to support audits, licensing reviews, and payer requirements.
Answer incoming calls and assist with general office and operational tasks.

Qualifications

Experience (Required): Prior experience in home care, personal care services, direct support, or healthcare.
Knowledge (Preferred): Experience with ISP-based services, care plan management, ODP waiver services, and PA home care regulatory standards.
Licenses: Valid driver’s license and reliable transportation are required.
Technical Skills: Experience with WellSky, HCSIS, Microsoft Office, and Google Workspace is preferred.
Soft Skills: Strong organization, documentation, and the ability to train and supervise caregivers effectively.

Physical Requirements

Ability to travel to client homes for visits and service delivery.
Ability to assist with transfers, mobility, and providing hands-on care to bedbound clients.
Ability to perform light housekeeping tasks (vacuuming, dusting, bathroom cleaning).
Ability to lift, assist, and support clients consistent with agency safety policies.

What We Offer

Starting Pay: $19.00 – $20.00 per hour, based on experience.
Guaranteed Stability: We guarantee at least 40 hours per week, with optional overtime available at your discretion.
Performance Bonuses: Quarterly billable-hour bonuses, currently averaging $1,000 per quarter.
Financial Security: Matching 401K and a Paid Time Off (PTO) package.
Incentives: Referral bonuses for both new staff and new clients.

How to Apply

Please submit a resume and cover letter detailing your qualifications and alignment with our agency.

Pay: $19.00 - $20.00 per hour

Benefits:

401(k) matching
Paid time off

Application Question(s):

Do you have experience with ISP-based services, care plan management, ODP waiver services, or PA home care regulatory standards.
Do you have experience with WellSky, HCSIS, Microsoft Office, or Google Workspace?
Are you willing to undergo a background check, in accordance with local law/regulations?

Experience:

home care, personal care, direct support, or healthcare: 1 year (Required)

License/Certification:

driver's licence (Required)

Ability to Commute:

Lancaster, PA 17603 (Required)

Work Location: In person

Quick Apply

Refine Your Search

client services jobs in lancaster pa

Client Care Coordinator

Direct Support Professional (DSP)

Client Services Representative (Temporary)

Paraprofessional for 26/27 SY starting at $22/hr!

Home Furnishings Consultant

Clerical Assistant 2 Lancaster County Assistance Office

Hospitality Coordinator

Patient Access Representative

Client Outcomes Specialist - Eastern Alliance (multiple openings)

Customer Support Specialist

GUEST SERVICE ASSOCIATE

Client Associate/Registered Client Associate

Office Assistant Dental Lab

Caseworker

Caseworker-Senior BHDS EI

Temporary Community Liaison

Part Time Teller

Suit Specialist – Men's Formalwear

Full time school based therapist

Outside Salesperson

I want to receive the latest job alert for client services in lancaster pa

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