Homeland Outfitters | Full-Time | In-Person
Serve Those Who Serve
At Homeland Outfitters, we are dedicated to equipping law enforcement, fire, EMS, military, and public safety professionals with the equipment, apparel, firearms, and solutions they rely on every day. We are seeking a motivated professional to join our team in a unique hybrid role that combines Retail Store Associate, Customer Service, Sales, and Account Management.
This position is ideal for someone with a background in retail management, public safety, emergency services, or outside sales who enjoys building relationships, and helping first responders find the right solutions.
Position Overview
As the Retail Associate & Public Safety Account Manager, you will help oversee daily retail operations while also managing relationships with public safety agencies, identifying new sales opportunities, and supporting business growth. This role offers a dynamic blend of retail leadership and business development in a mission-driven environment.
ResponsibilitiesRetail Operations & Leadership
- Assist with daily retail store operations
- Deliver exceptional customer service and resolve customer concerns professionally
- Support employee hiring, onboarding, and training
- Help manage inventory, purchasing, receiving, merchandising, and stock levels
- Maintain an organized, professional, and customer-focused retail environment
- Ensure compliance with company policies and applicable regulations
Account Management & Business Development
- Develop and maintain relationships with EMS, fire departments, law enforcement agencies, municipalities, and other public safety organizations
- Identify opportunities for new business and account growth
- Conduct customer meetings both in-store and at customer locations
- Support the sales process from lead generation through proposal development and closing
- Follow up on open quotes, customer inquiries, and sales opportunities
- Collaborate with internal teams to ensure exceptional customer satisfaction
- Maintain accurate customer records and sales activities
- Stay informed on industry trends, emerging technologies, and customer needs within the public safety market
QualificationsRequired
- Previous leadership experience in a retail, sales, or customer-facing environment
- Strong customer service and relationship-building skills
- Excellent communication, organizational, and time-management abilities
- Ability to work independently while managing multiple priorities
- Familiarity with firearms and related equipment
- Must be legally eligible to possess firearms under state and federal law
- Valid driver's license with a clean driving record
Highly Preferred
- Experience working in Fire Service, EMS, Law Enforcement, Corrections, Military, Emergency Management, or Public Safety
- Experience selling to or working directly with public safety agencies
- Background in account management, business development, or B2B sales
- Experience recruiting, hiring, and training employees
- Knowledge of uniforms, duty gear, firearms, tactical equipment, or public safety products
What We're Looking For
The ideal candidate is someone who:
- Enjoys building long-term customer relationships
- Has a passion for serving first responders and public safety professionals
- Is comfortable leading a retail team while also pursuing sales opportunities
- Can communicate effectively with customers ranging from individual officers to department decision-makers
- Thrives in a fast-paced, mission-focused environment
Benefits
- Competitive Compensation
- Performance-Based Incentives and Sales Commissions
- 401(k)
- 401(k) Company Match
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- Employee Discount
Why Join Homeland Outfitters?
This is more than a retail management position. It is an opportunity to become a trusted partner to the agencies and professionals who protect our communities every day. You'll work directly with firefighters, EMS providers, law enforcement officers, and other public safety professionals while helping drive the continued growth of a respected and mission-focused organization.
If you have a passion for public safety, leadership, customer service, and sales, we encourage you to apply today.
Job Type: Full-Time
Schedule: Monday–Friday with occasional evenings/weekends or events as needed
Work Location: In Person
To Apply: Submit your resume and a brief cover letter highlighting your experience in retail leadership, sales, account management, and/or public safety.
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Please provide years of EMS/Law Enforcement/Fire and general summary of background.
Work Location: In person
