Top 1097 Customer service representative Jobs in Landover, Md

Customer Service Representative
Family Medical Care Plan (FMCP) —Rockville, MD
- $20 - $30 an hour
- Full-time
- Medical office experience
- Research
- Office
- Paid holidays
- Health insurance
Quick Apply
2d
Reservationist/CSR (Part-Time)
Transdev —New Carrollton, MD
- $21.00 - $36.60 an hour
- Part-time
- Background check
- Computer literacy
- Pass drug screening
- Paid time off
- Opportunities for advancement
Customer Care Service Support Coord
Johnson Controls —Capitol Heights, MD
- $29.80 - $38.00 an hour
- Full-time
- Microsoft Excel
- 5 years
- Mid-level
- Paid training
- Wellness program
Customer Services Representative
M Management Inc —Capitol Heights, MD
- $20 an hour
- Email
- Computer literacy
- Office
- Conflict management
Quick Apply
Customer Service Representative
James Allen Jr. - State Farm Insurance —Lanham, MD
- $18 - $20 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Computer skills
- Communication skills
- Paid time off
- Work from home
Quick Apply
Customer Service Representative
EagleBank —Bethesda, MD
- $23.24 - $33.01 an hour
- Full-time
- Office
- High school diploma or GED
- Communication skills
- Health savings account
- 401(k) 4% Match
Client Service Specialist
Cogency Global —Washington, DC
- $45,000 - $55,000 a year
- Monday to Friday
- Computer literacy
- Typing
- Communication skills
Customer Service Call Center Agent
VECRA Inc —Lanham, MD
- $18.50 an hour
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Customer Service Advocate II (In-Office)
CareFirst BlueCross BlueShield —Washington, DC
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
Customer Service Representative
Levant Acquisitions —Hyattsville, MD
- $41,600 - $60,000 a year
- Weekends as needed
- Office
- In-person
- Communication skills
- Paid training
- 401(k) matching
Quick Apply
22h
Customer Service Associate
Wawa, Inc. —College Park, MD
- $17.25 - $21.25 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
Customer Service Representative
LYON BAKERY INC —Hyattsville, MD
- $18 - $19 an hour
- Weekends as needed
- Spanish
- Microsoft Outlook
- English
- Flexible schedule
Quick Apply
Access Call Center Representative
Children's National Hospital —Silver Spring, MD
- $18.54 - $30.89 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Commuter assistance
- AD&D insurance
Customer Service Representative / Customer Support Associate
Room & Board —Elkridge, MD
- $26.44 - $28.85 an hour
- Full-time
- US work authorization
- In-person
- Communication skills
- Profit sharing
- 401(k) matching
Customer Sales & Service Representative
1100 Applied Industrial Technologies, Inc. —Lanham, MD
- Full-time
- Clean driving record
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
Contact Center Operator (SCA) - Day Shift
CACI —Washington, DC
- $28.19 an hour
- Full-time
- Research
- Bachelor's degree
- Data entry
- Health insurance
11d
Customer Service Professional
Burley Insurance and Financial Services, Inc —Bowie, MD
- $45,000 - $55,000 a year
- Full-time
- Entry level
- 401(k) matching
- Opportunities for advancement
Quick Apply
CUSTOMER SERVICE REPRESENTATIVE
Wyth.me —Arlington, VA
- Email
- Remote
- English
- Bachelor's degree
- 1 year
HVAC Customer Resource Coordinator
Johnson Controls —Capitol Heights, MD
- $33 - $46 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Mid-level
2d
Customer Support Specialist
Nevly Holdings Corp. —Washington, DC
- $60,000 - $85,000 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Training & development
- Paid parental leave
- Health insurance

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Customer Service Representative

Family Medical Care Plan (FMCP)
Rockville, MD

Quick Apply

Job Details

Full-time
$20 - $30 an hour
2 days ago

Benefits

Paid holidays
Health insurance
On-site gym
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
Life insurance

Qualifications

Teamwork
Medical office experience
Research
Microsoft Office
High school diploma or GED
Typing
Empathy

Full Job Description

Participant Advocate – Customer Service

Make a Difference With Every Conversation

Are you someone who genuinely enjoys helping people? Do you like solving problems, finding answers, and turning a frustrating situation into a positive experience?

We’re looking for a Participant Advocate to join our Customer Service team at the Family Medical Care Plan (FMCP). In this role, you’ll be more than a customer service representative—you’ll be a trusted resource for the people we serve, helping participants understand their health benefits, resolve issues, and get the answers they need.

This is a great opportunity for someone who is compassionate, dependable, curious, and eager to learn. You don’t need to come in knowing everything about employee benefits—we’ll help you build that knowledge. What matters most is your commitment to providing exceptional service and your willingness to learn and grow.

What You’ll Do

As a Participant Advocate, you’ll help make navigating health benefits easier. Each day brings different questions and opportunities to help.

You will:

Provide friendly, professional, and empathetic service to participants by phone, email, in person, and through written correspondence
Answer questions about eligibility, benefits, claims, self-payments, and other plan-related matters
Research participant questions and issues to find accurate answers and solutions
Explain claim payments and help participants understand why a claim may have been denied
Verify eligibility and benefits and coordinate eligibility updates with outside vendors
Work collaboratively with internal departments, providers, vendors, local unions, and employers to resolve participant concerns
Learn and apply the provisions of FMCP's Summary Plan Description, benefit schedules, eligibility systems, claims systems, and reciprocity processes
Accurately document participant interactions and maintain clear, complete records
Assist with enrollment forms, working spouse forms, disability claims, special fund claims, and other participant-related processes
Help participants navigate FMCP's website and online resources
Escalate complex concerns to the appropriate team member when additional assistance is needed
Participate in special projects and support the team wherever needed

What Makes Someone Successful in This Role

You’ll thrive as a Participant Advocate if you:

Enjoy helping people. You understand that behind every call or email is someone looking for help.
Are a problem solver. You’re willing to dig into an issue, gather information, and work toward a solution.
Communicate clearly. You can take complicated information and explain it in a way that makes sense.
Lead with empathy. Even when someone is frustrated, you remain patient, professional, and focused on helping.
Are dependable. Your teammates and our participants can count on you to be there and ready to contribute.
Pay attention to the details. Accuracy matters when you’re helping people understand their benefits.
Want to learn. There’s a lot to know, and you’re excited by the opportunity to develop expertise and grow professionally.
Are a team player. You communicate, collaborate, and jump in when your teammates need support.

Your Schedule

This is a full-time, in-office position, working 40 hours per week, Monday through Friday, with a one-hour unpaid lunch each day.

What You'll Need to Apply

1+ year of customer service experience
1+ year of Medical Office experience
Must type a minimum of 40 wpm
High School Diploma required
Demonstrate initiative and the drive to serve others, learn, and succeed
Excellent written & verbal communication skills
Proficiency in MS Office is required
Dependability – ensures timely arrival and consistent attendance in support of FMCP participants and the achievement of team goals.
Demonstrates the ability to manage all issues while maintaining a flexible, positive, caring, and cooperative demeanor
Responds in a timely manner to operations leaders and stakeholders to facilitate informed decision-making
Troubleshoots assigned issues, gathers evidence, and investigates all relevant information with participants, vendors, and internal departments to resolve the problem in a cooperative and collaborative manner

Benefits

We believe taking care of our employees matters, too. Our benefits package includes:

Low deductible health insurance plan effective first of the month following date of hire
Dental insurance
Vision insurance
401(k)
Retirement plan
Flexible spending account
Life insurance

Paid Time Off

15 paid holidays
Personal days
Sick days
Vacation days

Onsite Perks

Newly renovated, upscale office environment
Onsite café
Onsite gym

Why Join FMCP?

At FMCP, customer service isn't just about answering calls—it's about advocating for the people we serve.

You'll join a team where your ability to listen, solve problems, learn, and care about others can make a meaningful difference every day. You'll develop valuable knowledge of health benefits and plan administration while building skills that can open the door to continued professional growth.

If you're looking for a role where you can help people, build expertise, and be part of a team that takes pride in doing things right, we'd love to hear from you.

Apply today and become a Participant Advocate with FMCP.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Application Question(s):

Are you able to work the scheduled hours of 10 am - 7 pm?

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in landover, md

Customer Service Representative

Reservationist/CSR (Part-Time)

Customer Care Service Support Coord

Customer Services Representative

Customer Service Representative

Customer Service Representative

Client Service Specialist

Customer Service Call Center Agent

Customer Service Advocate II (In-Office)

Customer Service Representative

Customer Service Associate

Customer Service Representative

Access Call Center Representative

Customer Service Representative / Customer Support Associate

Customer Sales & Service Representative

Contact Center Operator (SCA) - Day Shift

Customer Service Professional

CUSTOMER SERVICE REPRESENTATIVE

HVAC Customer Resource Coordinator

Customer Support Specialist

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