Top 3338 Member services representative Jobs in Landover, Md

Floating Branch Member Service Representative
Northwest Federal Credit Union —McLean, VA
- $21.42 - $36.47 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
Applicant Services Supervisor
Confidential Company —Rockville, MD
- From $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
13d
Consumer Loan Servicing Representative
NASA Federal Credit Union —Upper Marlboro, MD
- $42,500 - $70,625 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Branch Member Service Associate III - (Banking Experience Required) - Upper Marlboro, MD
NASA Federal Credit Union —Upper Marlboro, MD
- $23.00 - $27.50 an hour
- Overtime
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Patient Services Representative
Prism Vision Group —Greenbelt, MD
- $18.00 - $31.89 an hour
- Computer literacy
- HIPAA
- English
14d
Customer Information Assistant
Luminis Health —Lanham, MD
- $17.50 - $23.00 an hour
- PRN
- Hospital
- High school diploma or GED
- Typing
- AD&D insurance
- Paid holidays
Patient Services Representative
RGW Parent Inc —Bowie, MD
- $18.21 - $26.72 an hour
- Computer literacy
- HIPAA
- English
- Wellness program
- Commuter assistance
Quick Apply
Clinic Operations Representative - PRN, Montgomery County (Mon - Fri, Day Shift)
Children's National Hospital —Silver Spring, MD
- $20.75 - $40.99 an hour
- PRN
- In person
- Microsoft Excel
- HIPAA
- High school diploma or GED
- Commuter assistance
- AD&D insurance
Member Services Paralegal
CASA INC —Hyattsville, MD
- $24.04 - $26.42 an hour
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
- AD&D insurance
- Paid holidays
2d
Member Service Representative - Greenbelt, MD
Lafayette Federal Credit Union —Greenbelt, MD
- $38,662 - $45,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Commuter assistance
- Paid holidays
Reservationist Agent
Transdev —New Carrollton, MD
- $21.00 - $36.60 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Member Service Representative - Contact Center
United States Senate Federal Credit Union —Alexandria, VA
- $47,772.01 - $71,658.01 a year
- Full-time
- Microsoft Word
- High school diploma or GED
- Bachelor's degree
- Free parking
- Health insurance
Quick Apply
12d
Clinical Escort Assistant
Luminis Health —Lanham, MD
- $17.50 - $19.00 an hour
- Full-time
- CPR Certification
- Hospital
- Customer service
- AD&D insurance
- Paid holidays
Call Center Representative, Silver Spring
Children's National Hospital —Silver Spring, MD
- $17.95 - $27.49 an hour
- Full-time
- In person
- High school diploma or GED
- Children
- Computer skills
14h
Customer Service Representative II, CDC INFO Operations - Remote
Maximus —Tysons, VA
- $17.75 - $24.16 an hour
- Weekends as needed
- Remote
- Microsoft Word
- Microsoft Outlook
- Computer literacy
1d
Administrative Assistant
Johns Hopkins Applied Physics Laboratory (APL) —Laurel, MD
- $24.25 - $44.30 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
8d
Reservationist/CSR (Part-Time)
Transdev —New Carrollton, MD
- $21.00 - $36.60 an hour
- Part-time
- Background check
- Computer literacy
- Pass drug screening
- Paid time off
- Opportunities for advancement
Patient Service Representative
Greater Baden Medical —Capitol Heights, MD
- Full-time
- 5 years
- Office
- High school diploma or GED
Quick Apply
Wait Staff (Server)
Collington A Kendal Affiliate —Bowie, MD
- $15 an hour
- Part-time
- 3 years
- High school diploma or GED
- Entry level
- Paid holidays
Quick Apply
Representative I, Patient Access
Holy Cross Health —Silver Spring, MD
- $17.65 - $23.85 an hour
- Full-time
- Hospital
- Inpatient
- High school diploma or GED
- Health insurance
- Dental insurance
20h

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Floating Branch Member Service Representative

Northwest Federal Credit Union -
McLean, VA

Apply Now

Job Details

Full-time
$21.42 - $36.47 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Parental leave
Vision insurance
Life insurance

Qualifications

Customer communication
High school diploma or GED
Productivity software
Banking regulatory compliance

Full Job Description

Overview:

The Member Service Representatives facilitate member service transactions and support services to positively impact member experience, sales and service expectations. A key component of this service to external members is to ensure each employee identifies members’ financial needs and suggests appropriate Credit Union solutions.

This position involves travel between branch locations and our Herndon, VA headquarters and requires eligibility to obtain and maintain a TS/SCI clearance with a CI polygraph.

Responsibilities:

Working knowledge of the Credit Union’s products and services
Maintain department policy and procedure documentation accordingly
Achieve assigned sales goals by proactively identifying opportunities
Adhere to all procedures stated in the Credit Union’s Member Service Representative policy and procedures
Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting member assets
Proactively identify opportunities to provide product/service solutions to members
Accurately and efficiently process member financial transactions, including deposits, withdrawals, loan payments, and check cashing
Provide exceptional member experiences
Provide operational oversight, support, and resolve escalated requests
Work in partnership with teams across the organization to deliver on projects that improve visibility into the member experience
Other duties as assigned
Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)

#NWFCU1

Qualifications:

Required

High school diploma or equivalent
Minimum 2 years of experience in retail sales or customer service with cash handling experience
Ability to work Monday-Friday 7:00AM-4PM a rotational Saturday 9AM-1PM
Ability to obtain and maintain a TS/SCI clearance with a CI polygraph
Ability to work effectively in a back-office capacity on-site in our Herndon, VA headquarters and equally effectively in a branch setting
Accuracy and detail orientation
Effective oral and written communication skills
Working knowledge of NWFCU, Federal and state regulations required by the National Credit Union Association
Ability to interact effectively with all levels of the organization and/or with members
Ability to communicate with tact and diplomacy and to exercise sound judgment, logic and initiative while maintaining member confidentiality
Ability to self-direct and work with limited supervision
Effective problem-solving skills
Effective sales techniques
Ability to use standard banking and office equipment and systems; working knowledge of Microsoft Office products

Preferred

Previous experience at a financial institution

Additional Compensation:

Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match.

Base compensation for this role ranges from $21.42 – $36.47 hourly, depending on experience and qualifications.

EEO Notice:

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or [email protected].

Apply Now

Refine Your Search

member services representative jobs in landover, md

Floating Branch Member Service Representative

Applicant Services Supervisor

Consumer Loan Servicing Representative

Branch Member Service Associate III - (Banking Experience Required) - Upper Marlboro, MD

Patient Services Representative

Customer Information Assistant

Patient Services Representative

Clinic Operations Representative - PRN, Montgomery County (Mon - Fri, Day Shift)

Member Services Paralegal

Member Service Representative - Greenbelt, MD

Reservationist Agent

Member Service Representative - Contact Center

Clinical Escort Assistant

Call Center Representative, Silver Spring

Customer Service Representative II, CDC INFO Operations - Remote

Administrative Assistant

Reservationist/CSR (Part-Time)

Patient Service Representative

Wait Staff (Server)

Representative I, Patient Access

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