Position Summary
Techdow USA is a growing generic pharmaceutical company seeking a highly motivated and detail-oriented Commercial Operations Associate to support key operational and compliance functions across the organization. This entry-level role will work cross-functionally with Commercial, Supply Chain, Quality, Finance, and external partners to help ensure efficient day-to-day operations, regulatory compliance, and accurate business reporting.
This position is ideal for an early-career professional interested in pharmaceutical operations, supply chain management, and commercial analytics within the healthcare industry.
Key Responsibilities
3PL & Commercial Operations Support
- Support daily coordination and communication with third-party logistics (3PL) providers to ensure timely order fulfillment and inventory management.
- Assist with monitoring order processing, product shipments, returns, back orders, and service level performance.
- Help resolve operational issues related to distribution, customer orders, and inventory discrepancies.
- Support implementation and maintenance of commercial operations processes and procedures.
- Collaborate with internal departments and external partners to improve operational efficiency and customer experience.
Vendor Management Support
- Assist in managing relationships with external vendors, wholesalers, and service providers.
- Track vendor performance metrics, invoices, and contractual obligations.
- Coordinate meetings, documentation, and follow-up actions with key business partners.
- Support onboarding of new vendors and maintain accurate vendor records and documentation.
DSCSA Compliance Support
- Assist with activities related to compliance with the Drug Supply Chain Security Act (DSCSA).
- Support serialization, product tracing, and transaction data management processes.
- Coordinate with internal teams and external trading partners to address compliance-related issues.
- Maintain documentation and records necessary for regulatory audits and reporting requirements.
- Monitor evolving DSCSA requirements and support implementation of process updates as needed.
Sales Enablement & Customer Execution
- Act as a key commercial partner to the CCO / Head of Sales in executing U.S. sales and customer strategies.
- Support management of targeted customers, including wholesalers, GPOs, retail chains, and specialty distributors.
- Prepare customer-specific analyses, performance reviews, business updates, and materials for customer meetings.
- Participate in customer calls and meetings, and tradeshows as appropriate, supporting agenda preparation, follow-up actions, and sales tracking.
- Monitor customer purchasing behavior and compliance with commercial and contractual terms.
- Assist leadership with ad hoc reporting and data analysis requests.
- Support monthly business reviews and commercial performance presentations.
Additional Responsibilities
As Commercial Operations Associate YOU will be responsible for understanding and applying concepts to manage all related matters. Attention to learning and seeking out new efficiencies are critical for this role. The responsibilities outlined below are critical functions and are not considered all inclusive.
- Independently organizes, manages and meets critical timelines for all commercial operational activities.
- Critical thinker, with attention to details and the ability to address customer concerns and issues.
- Maintains knowledge about industry.
- Maintains some knowledge about importation and exportation requirements.
Required Experience
- BS/BA degree or equivalent experience.
- 0–3 years of experience in pharmaceutical operations, supply chain, commercial analytics, or a related field.
Preferred Experience
- Experience working with wholesalers, distributors, GPOs, or large healthcare accounts.
Additional Qualifications and Characteristics
- Strategic thinker with the ability to provide input into commercial strategy.
- Good presentation skills to ensure that commercial strategy is clearly articulated and understood by stakeholders.
- Strong influencing skills.
- Ability to collaborate with other teams in the delivery of outputs in a timely manner.
- Works to meet or exceed standards and deadlines.
- Familiarity with DSCSA requirements or pharmaceutical industry regulations preferred but not required.
- Demonstrates strong work ethic, performing timely, complete, and accurate work.
- Maintains awareness of internal and external commitments and uses that information to adjust and organize workflow.
- Ability to identify and escalate issues, propose mitigation strategies, maximize opportunities, and develop collaborative relationships with strong impact and influence.
- Strong personal and professional ethics, and commitment to products, services, and processes.
- Displays courage to speak up about concerns, issues, or potential opportunities.
- Takes action to increase efficiency, effectiveness, and competitive advantage, and makes improvements after diligently evaluating current ways of working.
- Agility to adapt and assess strategy to respond to new information, changing conditions, unexpected obstacles, and uncertainty.
Career Development Opportunity
This role provides exposure to pharmaceutical supply chain operations, commercial analytics, and vendor management, offering strong growth potential within Commercial Operations, Supply Chain, or Commercial functions.
Why Techdow USA?
At Techdow USA we focus on Respect, Accountability, Development, and Teamwork. Our culture focuses on quality, reliability, high performance, customer service, and trust. The successful candidate will demonstrate the following capabilities:
- Agile decision-making, advising leadership on risk to assist in making business risk decisions.
- Committed to delivering high quality results, overcoming challenges, focusing on what matters, and project execution.
- Continuously evaluating opportunities to learn, build skills, and share learnings.
- Building strong relationships and collaboration through honest and open conversations.
- Budgeting and cost-consciousness.
Techdow USA Inc. is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, or disability, medical condition, pregnancy, genetic information, gender, sexual orientation, veteran status, or any other status protected under federal, state, or local law.
Pay: $55,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
