Top 79 Guest service agent Jobs in Langhorne Pa

Guest Service Agent (Front Desk Agent)
LANGHORNE HOTEL MANAGEMENT LLC —Langhorne, PA
- $15 - $17 an hour
- Part-time
- Residential
- Hotel
- High school diploma or GED
- On-the-job training
Quick Apply
Night Auditor/Front Desk Agent
Holiday Inn Express Bensalem —Bensalem, PA
- From $16 an hour
- Part-time
- In person
- Background check
- Pass drug screening
- Hotel
- Employee discount
- Flexible schedule
Quick Apply
9d
Guest Service Agent
Candlewood Suites Bensalem-Philadelphia Area —Bensalem, PA
- Part-time
- Serving
- Basic math
- Hotel
Quick Apply
Front Desk Agent
The River House at Odette's —New Hope, PA
- $18 an hour
- Overtime
- Hotel
- Quality control
- In-person
- Health insurance
- 401(k)
Quick Apply
3d
Front Desk Agent - Residence Inn by Marriott Hamilton
BLH Management Group, LLC —Township of Hamilton, NJ
- $17 - $18 an hour
- Weekends as needed
- English
- Residential
- Hotel
- 401(k)
- Opportunities for advancement
Front Desk Agent
Marriott International, Inc —Horsham, PA
- Full-time
- Hotel
- Front desk
- Entry level
Guest Service Agent
Kimpton Hotels & Restaurants —Philadelphia, PA
- $18.50 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Night Auditor
Candlewood Suites Bensalem-Philadelphia Area —Bensalem, PA
- Part-time
- Serving
- Basic math
- Hotel
Quick Apply
Welcome Agent
Marriott International, Inc —Philadelphia, PA
- Full-time
- Hotel
- High school diploma or GED
- Front desk
On Call Front Desk Agent
Four Seasons —Philadelphia, PA
- Part-time
- Hotel
- US work authorization
- Military encouraged
- Health insurance
- Dental insurance
Front Desk Agent
Candlewood Suites —Township of Lawrence, NJ
- $16 - $18 an hour
- Weekends as needed
- Computer literacy
- Writing skills
- Basic math
Quick Apply
Overnight Guest Service Agent
Kimpton Hotels & Restaurants —Philadelphia, PA
- $21 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent: Part Time
Hilton Garden Inn, Ft. Washington, PA —Fort Washington, PA
- Part-time
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement
Quick Apply
2d
Reservations Agent- Hotel
Nassau Inn —Princeton, NJ
- Full-time
- Sales
- Hotel
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
12d
Front Desk Agent
Hilton Garden Inn Westampton —Westampton, NJ
- $17 - $18 an hour
- Weekends as needed
- Ability to walk for extended periods
- Computer literacy
- Basic math
- Health savings account
- Health insurance
Quick Apply
12d
Hotel Front Desk Agent- Full Time
IHG Hotels & Resorts —Kulpsville, PA
- $15 - $17 an hour
- Weekends as needed
- Customer service
- Ability to walk for extended periods
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
Westin Philadelphia —Philadelphia, PA
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Desk Agent
Home 2 Suites Bordentown & Hilton Garden Hamilton —Township of Hamilton, NJ
- $16 - $17 an hour
- Part-time
- Basic math
- English
- Hotel
- Health insurance
- 401(k)
Quick Apply
Front Office Manager
Kimpton Hotels & Restaurants —Philadelphia, PA
- $73,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
4d
Hotel Host (Guest Service Agent)
Hyatt Place Mt. Laurel —Mount Laurel, NJ
- Weekends as needed
- 18 years or older
- Computer literacy
- Writing skills

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guest service agent jobs near langhorne pa

Guest Service Agent (Front Desk Agent)

LANGHORNE HOTEL MANAGEMENT LLC
Langhorne, PA

Quick Apply

Job Details

Part-time
$15 - $17 an hour

Benefits

On-the-job training

Qualifications

Customer communication

Full Job Description

RESIDENCE INN LANGHORNE

Summary

Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required.

Essential Job Duties

Greets guests with genuine and warm spirit of hospitality
Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment
Posts transactions to guest and master accounts
Reviews guest account balance, ensuring that payment is secured
Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards
Reviews arrivals and blocks special requests
Processes required reports, including down time, high balance, etc.
Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.
Handles guest requests and concerns in a courteous and efficient manner
Coordinates the delivery of guest services by other hotel departments and outside businesses
Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner
Prepares guest amenities, and ensures delivery in a timely manner
Handles in-house guest reservation requests such as extension, late check-out, and rebooking
Handles check-out procedures swiftly and accurately and assists guests on departure.
Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests
Stores guest luggage
Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets
Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines
Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication
Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security
Operates the franchise terminal and performs designated maintenance tasks
Maintains procedures for credit control and handling of financial transactions
Maintains guest safety & privacy by adhering to established procedures
Issues safety deposit boxes for guest use, following security protocol
Monitors key box, issuing keys to the appropriate staff members. Logs all transactions
Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up
Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards
Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences
Assists with the relocation of guests, when necessary
Assists other departments during slow periods
Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a ‘Baywood Ambassador’ who:
- Maintains a professional image, including appearance, verbiage, and body language, at all times
- Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact
- Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
- Fosters teamwork by offering assistance to others, as needed
- Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
- Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
- Recommends other Baywood properties to our guests, when appropriate
Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

Skills/Qualifications
Education:
- High School diploma
Experience:
- Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.
- Marriott Select Service Brand experience
- FOSSE experience preferred
Additional Skills:
- Ability to multi-task
- Ability to communicate effectively, both written and oral

Quick Apply

Refine Your Search

guest service agent jobs in langhorne pa

Guest Service Agent (Front Desk Agent)

Night Auditor/Front Desk Agent

Guest Service Agent

Front Desk Agent

Front Desk Agent - Residence Inn by Marriott Hamilton

Front Desk Agent

Guest Service Agent

Night Auditor

Welcome Agent

On Call Front Desk Agent

Front Desk Agent

Overnight Guest Service Agent

Front Desk Agent: Part Time

Reservations Agent- Hotel

Front Desk Agent

Hotel Front Desk Agent- Full Time

Guest Service Agent

Front Desk Agent

Front Office Manager

Hotel Host (Guest Service Agent)

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