Top 152 It service manager Jobs in Lanham, Md

IT Service Desk Lead
NOVA DINE LLC —Washington, DC
- $135,000 - $165,000 a year
- Full-time
- Computer science
- 7 years
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
13d
Scientific IT Service Desk Manager
General Dynamics Information Technology —Bethesda, MD
- $97,750 - $132,250 a year
- Windows
- 3 years
- Bachelor's degree
- Paid holidays
- 401(k) matching
Service Desk Manager
Peraton —Washington, DC
- $112,000 - $179,000 a year
- Computer science
- Computer Science
- 5 years
- Health savings account
- Paid holidays
Service Desk Manager
The Heritage Foundation —Washington, DC
- $85,000 - $100,000 a year
- Full-time
- Azure
- Mid-level
- Office
- Dental insurance
- Paid time off
IT Service Manager
Aveshka Inc —Washington, DC
- Full-time
- Bachelor's degree
- Senior level
- Business
- Commuter assistance
- Tuition reimbursement
Quick Apply
Service Desk Manager
DMI —Washington, DC
- $109,525.50 - $119,023.50 a year
- Full-time
- Senior level
- Commercial
- Disability insurance
- Health insurance
IT Service Center (ITSC) Manager
ViewSoft —Washington, DC
- Mid-level
- Health insurance
Supervisor, IT Service Desk
INFINITE LEGACY —Baltimore, MD
- $82,110 - $92,380 a year
- Full-time
- Office
- Windows
- Supervising experience
- Disability insurance
- Health insurance
Quick Apply
IT Service Desk / Knowledge Base Manager – Level IV
Kaimetrix —Washington, DC
- Full-time
- Computer science
- Computer Science
- Master's degree
- Commuter assistance
- Health savings account
Quick Apply
Service Desk Manager (On-Site)
Oneida Professional Services —Fort Meade, MD
- Full-time
- School experience
- Mid-level
- Mentoring
- Wellness program
- Paid holidays
Quick Apply
Manager, IT Service Desk & End User Services
Clark Construction Group —McLean, VA
- Extended hours
- Google Workspace
- Computer Science
- Construction site
IT Service Manager
AAC Inc —Vienna, VA
- $120,000 - $130,000 a year
- PMP
- Bachelor of Science
- Bachelor's degree
Quick Apply
Service Desk Manager
ICF —Washington, DC
- $89,261 - $151,744 a year
- Full-time
- Hybrid work
- Bachelor's degree
- US work authorization
- Fair chance
19h
IT Service Desk Manager w/TS Clearance
TekSynap —Washington, DC
- $140,000 - $210,000 a year
- Weekends as needed
- 5 years
- Pass drug screening
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Quick Apply
13d
Lead Service Desk Manager
General Dynamics Information Technology —Bethesda, MD
- $140,250 - $189,750 a year
- Hybrid work
- 8 years
- Bachelor's degree
- Travel
- Paid holidays
- 401(k) matching
16h
IT Service Manager
Softtek Government Solutions —Washington, DC
- Full-time
- Bachelor's degree
- Senior level
- Business
- Commuter assistance
- Tuition reimbursement
Service Desk Manager
Alliance Defending Freedom —Washington, DC
- $92,000 - $147,900 a year
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Quick Apply
8d
Service Desk Manager
Unissant —Washington, DC
- Extended hours
- Remote
- Up to 50% travel
- 5 years
- Office
Quick Apply
1d
IT Service Desk Operations Program Manager
NTT Ltd —Alexandria, VA
- $97,391 - $162,319 a year
- 8 years
- Bachelor's degree
- Senior level
- Health savings account
- AD&D insurance
8d
IT Service Delivery Manager SME
Savvee Inc. —Washington, DC
- Full-time
- Computer Science
- PMP
- Customer service
- Commuter assistance
- Disability insurance

I want to receive the latest job alert for it service manager in lanham, md

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it service manager jobs near lanham, md

IT Service Desk Lead

NOVA DINE LLC -
Washington, DC

Quick Apply

Job Details

Full-time
$135,000 - $165,000 a year
13 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Retirement plan

Qualifications

Managing technical support teams
Customer communication
Managing teams in a customer support role
Team leadership
Incident management software
Key Performance Indicators
Incident management operations support
Customer support ticket management
ITIL implementation
IT department experience
Ticketing system technical support

Full Job Description

The IT Service Desk Lead is responsible for overseeing daily enterprise IT service desk operations supporting both users and stakeholders. This role manages operational support activities across Tier 0, Tier 1, and coordinated Tier 2 support functions while ensuring delivery of high-quality customer service, incident resolution, and operational performance in accordance with contract requirements and ITIL best practices.

*This position is contingent upon contract award.*

Responsibilities:

Lead day-to-day service desk operations and ensure consistent delivery of enterprise IT support services.
Manage incident management, request fulfillment, escalation handling, and customer communications.
Ensure compliance with established SLAs, SOPs, quality standards, and performance metrics.
Supervise service desk personnel and coordinate staffing coverage during operational hours.
Monitor ticket queues, escalation timelines, customer satisfaction metrics, and service performance trends.
Coordinate with Tier 2 and Tier 3 teams to resolve complex technical issues.
Oversee service desk reporting, ticket documentation quality, and knowledge management activities.
Support onboarding of new bureaus and users into the enterprise service desk environment.
Manage VIP support coordination and high-priority incidents.
Identify recurring operational issues and implement process improvements and automation opportunities.
Support knowledge base development, self-service initiatives, and user communications.
Participate in continuity of operations and surge support activities as required.
Other duties as assigned.

Qualifications:

Years of Experience: Minimum 7 years of experience leading or managing enterprise IT service desk operations.
Education Level: Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
Clearance Requirements:
- Active Top Secret Clearance required.
- U.S. Citizenship required.
Certification Requirements:
- HDI Support Manager Certification (Preferred)
- ITIL Foundation Certification preferred.
Any other work-related qualifications needed for the role:
- Demonstrated experience implementing or operating ITIL-based service desk environments.
- Experience managing incident management systems and service desk performance metrics.
- Strong customer service, team leadership, and communication skills.
- Experience supporting ServiceNow or similar ITSM platforms.
- Ability to operate effectively in fast-paced, mission-critical federal environments.
- Support may require participation in after-hours maintenance, incident response, and on-call activities.

Salary Range: $135,000 to $165,000

The compensation range listed for this position represents the good faith salary range Diné Development Corporation (DDC) and its subsidiaries reasonably expect to pay for the role, in accordance with applicable state and local pay transparency laws. Actual compensation will be determined based on a variety of factors, including the position's responsibilities, the candidate's education, experience, skills, internal equity, market considerations, and any applicable collective bargaining agreements or legal requirements.

About Us
Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that provides government agencies and commercial organizations with high-quality IT, professional, environmental, and research and development services. DDC is dedicated to empowering the Navajo Nation and communities we serve.

Benefits
Eligible full-time employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage, retirement savings with company match, paid time off, voluntary supplemental benefits, and access to an employee assistance program. The package also includes educational assistance, with tuition reimbursement.

EEO Statement
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify.

Quick Apply

Refine Your Search

it service manager jobs in lanham, md

IT Service Desk Lead

Scientific IT Service Desk Manager

Service Desk Manager

Service Desk Manager

IT Service Manager

Service Desk Manager

IT Service Center (ITSC) Manager

Supervisor, IT Service Desk

IT Service Desk / Knowledge Base Manager – Level IV

Service Desk Manager (On-Site)

Manager, IT Service Desk & End User Services

IT Service Manager

Service Desk Manager

IT Service Desk Manager w/TS Clearance

Lead Service Desk Manager

IT Service Manager

Service Desk Manager

Service Desk Manager

IT Service Desk Operations Program Manager

IT Service Delivery Manager SME

I want to receive the latest job alert for it service manager in lanham, md

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected