Top 3456 Member services representative Jobs in Lanham, Md

Floating Branch Member Service Representative
Northwest Federal Credit Union —McLean, VA
- $21.42 - $36.47 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
Branch Member Service Associate III (Full-Time) - Greenbelt, MD
NASA Federal Credit Union —Greenbelt, MD
- $21.00 - $28.78 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
CSR - Customer Service Representative
Carroll Mechanical, Inc. —Columbia, MD
- $18 - $25 an hour
- Overtime
- Customer service
- English
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Account Manager (Entry Level Sales - No Experience Needed)
SHK Partners, Inc —Bowie, MD
- $1,200 - $1,500 a week
- Full-time
- Public speaking
- No experience needed
- Business development
- Paid training
- Opportunities for advancement
Quick Apply
Member Services Representative
SECU —College Park, MD
- $18.56 - $27.88 an hour
- Full-time
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Call Center Representative
Children's National Hospital —Silver Spring, MD
- $17.95 - $27.49 an hour
- Full-time
- In person
- High school diploma or GED
- Children
- Computer skills
14d
Patient Services Representative
RGW Parent Inc —Bowie, MD
- $18.21 - $26.72 an hour
- Computer literacy
- HIPAA
- English
- Wellness program
- Commuter assistance
Quick Apply
Client Support Associate
Z S Connections MD —Lanham, MD
- $3,600 - $4,600 a month
- Full-time
- Background check
- Computer literacy
- High school diploma or GED
Quick Apply
5d
Clinical Escort Assistant
Luminis Health —Lanham, MD
- $17.50 - $19.00 an hour
- Full-time
- CPR Certification
- Hospital
- Customer service
- AD&D insurance
- Paid holidays
Clinic Operations Representative
Children's National Hospital —Washington, DC
- $20.75 - $40.99 an hour
- Full-time
- In person
- Microsoft Excel
- HIPAA
- High school diploma or GED
14d
Office Assistant-Multi-Spec Greenbelt
Luminis Health —Greenbelt, MD
- $17.50 - $26.00 an hour
- Full-time
- High school diploma or GED
- Outpatient
- Entry level
- AD&D insurance
- Paid holidays
Customer Service Representative I
ServiceSource Inc. —Capitol Heights, MD
- $17.75 an hour
- Full-time
- HIPAA
- Windows
- High school diploma or GED
- Wellness program
- Health savings account
Quick Apply
Customer Service Representative
U-Haul —Lanham, MD
- $15.30 - $16.00 an hour
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Patient Access Representative I
La Clinica Del Pueblo Inc —Hyattsville, MD
- $22 - $25 an hour
- Full-time
- Spanish
- CPR Certification
- BLS Certification
Quick Apply
Reservationist/CSR (Part-Time)
Transdev —New Carrollton, MD
- $21.00 - $36.60 an hour
- Part-time
- Background check
- Computer literacy
- Pass drug screening
- Paid time off
- Opportunities for advancement
Technical Support Representative
CVS Health —Washington, DC
- $17.00 - $34.15 an hour
- Full-time
- High school diploma or GED
- Fair chance
- Entry level
- Health insurance
- Dental insurance
Administrative Support Specialist
Four Seasons Environmental, Inc. —Beltsville, MD
- From $39 an hour
- Full-time
- Background check
- Customer service
- Pass drug screening
Quick Apply
10d
Administrative Secretary IV
Prince George's County Public Schools —Prince George's County, MD
- $69,854 - $140,592 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
4d
Clinic Operations Representative - PRN, Montgomery County (Mon - Fri, Day Shift)
Children's National Hospital —Silver Spring, MD
- $20.75 - $40.99 an hour
- PRN
- In person
- Microsoft Excel
- HIPAA
- High school diploma or GED
- Commuter assistance
- AD&D insurance
14d
Safety Clerk
Transdev —Capitol Heights, MD
- $22.31 - $26.52 an hour
- Full-time
- Background check
- Microsoft Excel
- Pass drug screening
- Disability insurance
- Health insurance

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Floating Branch Member Service Representative

Northwest Federal Credit Union -
McLean, VA

Apply Now

Job Details

Full-time
$21.42 - $36.47 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Parental leave
Vision insurance
Life insurance

Qualifications

Customer communication
Compliance with security regulations
High school diploma or GED
Industry knowledge of financial regulations
Productivity software

Full Job Description

Overview:

The Member Service Representatives facilitate member service transactions and support services to positively impact member experience, sales and service expectations. A key component of this service to external members is to ensure each employee identifies members’ financial needs and suggests appropriate Credit Union solutions.

This position involves travel between branch locations and our Herndon, VA headquarters and requires eligibility to obtain and maintain a TS/SCI clearance with a CI polygraph.

Responsibilities:

Working knowledge of the Credit Union’s products and services
Maintain department policy and procedure documentation accordingly
Achieve assigned sales goals by proactively identifying opportunities
Adhere to all procedures stated in the Credit Union’s Member Service Representative policy and procedures
Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting member assets
Proactively identify opportunities to provide product/service solutions to members
Accurately and efficiently process member financial transactions, including deposits, withdrawals, loan payments, and check cashing
Provide exceptional member experiences
Provide operational oversight, support, and resolve escalated requests
Work in partnership with teams across the organization to deliver on projects that improve visibility into the member experience
Other duties as assigned
Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)

#NWFCU1

Qualifications:

Required

High school diploma or equivalent
Minimum 2 years of experience in retail sales or customer service with cash handling experience
Ability to work Monday-Friday 7:00AM-4PM a rotational Saturday 9AM-1PM
Ability to obtain and maintain a TS/SCI clearance with a CI polygraph
Ability to work effectively in a back-office capacity on-site in our Herndon, VA headquarters and equally effectively in a branch setting
Accuracy and detail orientation
Effective oral and written communication skills
Working knowledge of NWFCU, Federal and state regulations required by the National Credit Union Association
Ability to interact effectively with all levels of the organization and/or with members
Ability to communicate with tact and diplomacy and to exercise sound judgment, logic and initiative while maintaining member confidentiality
Ability to self-direct and work with limited supervision
Effective problem-solving skills
Effective sales techniques
Ability to use standard banking and office equipment and systems; working knowledge of Microsoft Office products

Preferred

Previous experience at a financial institution

Additional Compensation:

Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match.

Base compensation for this role ranges from $21.42 – $36.47 hourly, depending on experience and qualifications.

EEO Notice:

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or [email protected].

Apply Now

Refine Your Search

member services representative jobs in lanham, md

Floating Branch Member Service Representative

Branch Member Service Associate III (Full-Time) - Greenbelt, MD

CSR - Customer Service Representative

Account Manager (Entry Level Sales - No Experience Needed)

Member Services Representative

Call Center Representative

Patient Services Representative

Client Support Associate

Clinical Escort Assistant

Clinic Operations Representative

Office Assistant-Multi-Spec Greenbelt

Customer Service Representative I

Customer Service Representative

Patient Access Representative I

Reservationist/CSR (Part-Time)

Technical Support Representative

Administrative Support Specialist

Administrative Secretary IV

Clinic Operations Representative - PRN, Montgomery County (Mon - Fri, Day Shift)

Safety Clerk

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