Top 139 Service writer Jobs in Lansdale Pa

Service Advisor - Colmar, PA
Rivian —Montgomeryville, PA
- Weekends as needed
- Google Workspace
- Clean driving record
- Schematics
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Estimator
Gerber Collision & Glass —Lansdale, PA
- $60,000 - $100,000 a year
- Full-time
- Computer literacy
- High school diploma or GED
- Driver's License
- Paid parental leave
- Paid holidays
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Entryl Level Service Advisor
Bergeys Inc —Lansdale, PA
- Part-time
- Pass drug screening
- Driver's License
- Entry level
- Profit sharing
- Health savings account
Quick Apply
Estimator
Mac Incorporated —Warminster, PA
- $65,000 - $70,000 a year
- Sales
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
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Estimator
Mac Incorporated —Wayne, PA
- $65,000 - $90,000 a year
- Sales
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
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8d
Estimator
Mac Incorporated —Philadelphia, PA
- $65,000 - $90,000 a year
- Sales
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
8d
Estimator
Mac Incorporated —Philadelphia, PA
- $65,000 - $90,000 a year
- Sales
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
8d
Service Advisor-Tow/Haul Dispatch
Earthborne, Inc. —Warrington, PA
- Full-time
- Background check
- Google Workspace
- Clean driving record
- Paid training
- Health insurance
Quick Apply
Automotive Service Advisor
Scott Kia of Limerick —Springfield, PA
- From $65,000 a year
- Full-time
- Dealership
- Mid-level
- In-person
- Health savings account
- Health insurance
Quick Apply
Automotive Service Writer
Valley Auto Group —Pennsburg, PA
- $55,000 - $65,000 a year
- Full-time
- Clean driving record
- Mechanic experience
- Mid-level
- Health insurance
- 401(k)
Quick Apply
16h
Client Advisor (Lead Generation, Customer Service, Customer Support)
Anthony & Sylvan Pools —Warminster, PA
- Full-time
- Mid-level
- Office
- High school diploma or GED
Quick Apply
Automotive Service Manager
Value KIA —Philadelphia, PA
- $85,000 - $125,000 a year
- Full-time
- Bilingual
- Sales
- Dealership
- Health insurance
- Dental insurance
Quick Apply
Collision Estimator
Caliber —Colmar, PA
- Full-time
- Sales
- Customer service
- Mid-level
- Paid holidays
- Health insurance
13d
Service Manager
Tesla —King of Prussia, PA
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Commuter assistance
- Health savings account
Service Advisor
Bergeys Inc —Souderton, PA
- Full-time
- Dealership
- Pass drug screening
- Driver's License
- Profit sharing
- Health savings account
Quick Apply
12d
Automotive Service Advisor/Writer
The Faulkner Automotive Group —Doylestown, PA
- Full-time
- Dealership
- Driver's License
- Entry level
- Paid holidays
- Health insurance
Quick Apply
14d
Automotive Service Advisor
Lansdale Auto Group —Montgomeryville, PA
- From $60,000 a year
- Full-time
- Background check
- Clean driving record
- Dealership
- Paid training
- Health insurance
Quick Apply
3d
Experienced Truck Shop Service Advisor
Bergeys Inc —Lansdale, PA
- Dealership
- Pass drug screening
- Mid-level
- Profit sharing
- Paid training
Quick Apply
Service Production Supervisor
Rivian —Montgomeryville, PA
- Full-time
- Schematics
- 5 years
- Writing skills
Quick Apply
Automotive Service Advisor - Ford
Ciocca Automotive Careers —Souderton, PA
- $60,000 - $85,000 a year
- Urgently hiring
- Clean driving record
- Sales
- Dealership
- Health insurance
- Dental insurance
Quick Apply
7d

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service writer jobs near lansdale pa

Service Advisor - Colmar, PA

Rivian -
Montgomeryville, PA

Quick Apply

Job Details

Full-time

Qualifications

Vendor relationship building
Google Workspace
Customer communication
Schematics
In-person customer service
English
Windows
Driver's License
Data entry
Productivity software
Customer information system software

Full Job Description

This position is for a Service Advisor, the central point of contact and trusted guide for our owners throughout their service experience. This role requires a deeply empathetic, organized, and brand-focused individual who thrives on creating positive interactions and seamless processes. The Service Advisor is a critical liaison, translating complex vehicle needs into clear, confidence-inspiring communication for our customers, while coordinating flawlessly with the service production team. This job description outlines the full spectrum of skills required, and candidates will be assessed against this spectrum to determine the appropriate level for their expertise, from entry-level to senior advisor.

This is a level-agnostic posting designed to recruit Service Advisor candidates across various seniority levels in the organization; specific level availability fluctuates and is determined by current business needs.

The shift for this position is Monday through Friday (with rotational Saturday's)

Serve as the primary point of contact for owners, managing the service experience from initial appointment scheduling to vehicle handover.
Listen actively to understand owner concerns, accurately document them in the repair order, and set clear expectations for the visit.
Translate technical information from technicians into simple, understandable language for owners.
Proactively communicate updates on vehicle status, managing timelines and ensuring a transparent process.
Coordinate with the Parts and Production teams to ensure all aspects of the service visit are aligned.
Prepare and explain estimates and invoices with clarity and accuracy.
Ensure every owner leaves feeling cared for, confident in the work performed, and more connected to the Rivian brand.
Manage internal systems to maintain impeccable records of all customer communications and repairs, ensuring all performance metrics are met or exceeded.
Uphold Rivian's standards for hospitality, presentation, and process in every interaction.
Act as the on-site liaison between Rivian’s centralized Service Support Operations Center and local Service Center operations.
Support the launch and setup of new Service Center locations, training initiatives, and process improvements.
Assist in warranty repairs and ensure compliance with state and federal automotive repair laws.
Manage relationships with third-party vendors, documenting work orders and coordinating with production team to ensure seamless after-hours service completion.
This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.

General Requirements:

High School Diploma or GED is preferred
Must be at least 21 years old.
Must possess a valid driver’s license and maintain a clean driving record.
Must be available for a 40-hour work week, which may include weekends, holidays, and varied shifts based on business needs.
Proficient with laptops, computers, and modern software suites (Windows, Google Workspace, Mac, CRM systems, etc.).
Exceptional organizational skills, a meticulous attention to detail, and a passion for creating order.
Outstanding written and verbal communication skills in English.
Ability to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry.
Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.).
Ability to read and speak fluent English.
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.

Experience:

Experience in a customer-facing role is required. Backgrounds in hospitality, retail, or fast-paced, system-driven restaurants are highly valued.
Automotive service experience is a plus but not a prerequisite for entry-level roles.
Proven ability to de-escalate sensitive situations and resolve customer concerns with empathy and professionalism.
Experience managing complex scheduling, billing, and work order systems is a plus.

Spectrum of Advisor Skills

Customer Engagement & Hospitality: An advisor must be the face of Rivian service. Foundational skills include a warm, professional demeanor and the ability to follow established communication guidelines. An advanced advisor moves beyond guidelines to provide anticipatory service, remembering owner preferences, proactively addressing unstated needs, and building genuine, long-term relationships that foster trust and brand loyalty.

Technical Acumen & Translation: A core competency is the ability to bridge the communication gap between the technician and the owner. A developing advisor can accurately transcribe customer concerns and look up vehicle information. A highly skilled advisor comprehends complex diagnostic concepts, asks clarifying questions of technicians, and can then translate that information into simple, clear, and confident explanations for the owner, ensuring they feel informed and empowered, never confused or intimidated.

Process & Systems Management: The service experience relies on operational precision. An entry-level advisor manages the entire service workflow, from booking appointments to closing out work orders. An expert advisor masters this workflow, handling a high volume of complex work orders simultaneously, coordinating seamlessly with parts and production, and identifying process inefficiencies to ensure the entire front-of-house operation runs with impeccable rhythm and consistency.

Problem Resolution & De-escalation: Service can be stressful for owners, and advisors must be a calming, confident presence. A junior advisor can identify an escalating situation and hand it off according to procedure. A senior advisor possesses the emotional intelligence and authority to autonomously de-escalate complex and sensitive customer issues with grace, turning a potentially negative experience into a moment that strengthens the owner's trust in Rivian.
Brand Ambassadorship: Every advisor is a steward of the Rivian brand. A foundational understanding includes knowledge of our products and a commitment to our values. A top-tier advisor deeply embodies the brand, living our values of adventure, curiosity, and community in every interaction. They don't just provide a service; they deliver an experience that consistently reinforces why owners chose to be a part of the Rivian journey.

Quick Apply

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service writer jobs in lansdale pa

Service Advisor - Colmar, PA

Estimator

Entryl Level Service Advisor

Estimator

Estimator

Estimator

Estimator

Service Advisor-Tow/Haul Dispatch

Automotive Service Advisor

Automotive Service Writer

Client Advisor (Lead Generation, Customer Service, Customer Support)

Automotive Service Manager

Collision Estimator

Service Manager

Service Advisor

Automotive Service Advisor/Writer

Automotive Service Advisor

Experienced Truck Shop Service Advisor

Service Production Supervisor

Automotive Service Advisor - Ford

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