Top 13 Technical support manager Jobs in Lansdale Pa

IT Network Technican Supervisor
Experis —Philadelphia, PA
- $70,964 - $88,706 a year
- Contract
- Microsoft Excel
- Writing skills
- Mid-level
Quick Apply
4d
Technical Support Manager
Keystone Technologies Inc —Lansdale, PA
- Full-time
- Engineering
- Mid-level
- Travel
- Disability insurance
- Health insurance
3d
SAP Support Manager
SERB Pharmaceuticals —Conshohocken, PA
- Hybrid work
- 5 years
- Mid-level
- Office
- Paid parental leave
- Paid holidays
IT Technical Support Supervisor
Rhoads Industries, Inc. —Philadelphia, PA
- Weekends as needed
- Background check
- Computer science
- Computer Science
- Paid time off
- 401(k) matching
Quick Apply
Program Manager/Training Lead
Contact Government Services, LLC —Philadelphia, PA
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
URBN Executive IT Support Lead
URBN —Philadelphia, PA
- Full-time
- Google Workspace
- Senior level
- Communication skills
- Health insurance
- Dental insurance
Manager, Sales and Customer Service
Macy’s —King of Prussia, PA
- $59,115 - $98,385 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
ServiceNow Functional Lead
Deloitte —Philadelphia, PA
- $95,600 - $188,400 a year
- Full-time
- Computer Science
- 3 years
- Bachelor's degree
9d
Revenue Cycle Training Lead
Temple University Health System —Philadelphia, PA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
Training Lead-Truss
Alpine —Philadelphia, PA
- $81,000 - $110,000 a year
- Online Application
- Remote
- Spanish
- 5 years
- Travel
Venue Technology Supervisor - Freedom Mortgage Pavilion
Legends Global —Camden, NJ
- $18 an hour
- Part-time
- Ability to walk for extended periods
- Mid-level
- Windows

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Manufacturing Quality Manager
The MOHR Enterprises LLC —Hatfield, PA
Knowledge of GD&T, FMEA, CAPA, 8D, SPC, and root cause tools. Communicate quality performance, risks, and corrective action progress to leadership.
$110,000 - $130,000 a year
Quick Apply
Regional Service Manager
Morgan Properties —Lansdale, PA
HVAC certification and/or boiler license a plus. Strong technical expertise across HVAC, plumbing, electrical, and building systems.
$95,000 - $105,000 a year

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Technical Service Operations Manager
Xerox —Westerville, OH
Manage all printer issues internally and externally (incl. Service calls, installations, etc.) and escalation issues as needed.
$60,377 - $80,000 a year
Team Lead - IT Helpdesk - Germain Automotive Partnership
Germain Automotive —Columbus, OH
Valid driver's license and reliable transportation for regional travel. This is a working lead role: you will own the escalation queue from Tier 1 and Tier 2…
From $65,000 a year
Quick Apply

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IT Network Technican Supervisor

Experis -
Philadelphia, PA

Quick Apply

Job Details

Contract
$70,964 - $88,706 a year
4 days ago

Qualifications

Managing technical support teams
Customer communication
Staff supervision
Team supervision
Operational management
Driver's License
Managing tech infrastructure teams

Full Job Description

ROLE DESCRIPTION

Under the basic supervision of VP-IT Infrastructure, the Help Desk Supervisor leads and coordinates the daily operations of the Help Desk team, ensuring timely and effective resolution of technology issues reported through ticketing systems, IVR queues, email, and walk-ins. This role combines hands-on technical expertise with strategic oversight, requiring the ability to troubleshoot complex issues while aligning team performance with broader IT infrastructure goals. The supervisor manages technical support staff, oversees data processing activities, and ensures the accurate handling, processing, and maintenance of information systems.
Additionally, the role provides operational support for data center infrastructure, endpoint devices, edge network systems, diverse operating environments, telecommunications networks, and IT operations across remote locations.
The salary range for this position is $70,964 - $88,706 annually. Placement at any specific point within the stated range is not guaranteed for any candidate. Final compensation will be determined based on the selected candidate's qualifications, experience, and skills, as well as internal equity and organizational considerations.
Qualifications

Travel required
Occasional Travel throughout the City of Philadelphia or as assigned
Minimum education
Bachelor's degree in computer technology/information systems or a related field.
Certifications, Clearances, and Licenses required
A valid Driver's License is required

Minimum experience

Three (3) years of progressively responsible experience in operating and supporting computer systems and peripheral equipment. Including scheduling work, managing operations, and resolving technical and operational issues.
At least Two(2) of the required three (3) years of experience must include service in a supervisory role, with responsibility for overseeing staff in various sites, assigning work, and ensuring service delivery standards are achieved.

Alternative Qualifications

An equivalent combination of education, related experience, training and or certifications may be considered upon review by HR.

Preferred Qualifications/Experience

ITIL, Microsoft, Cisco, Oracle, and other professional IT certifications are desirable.

Supervisory Responsibilities

The IT Help Desk Supervisor provides direct leadership, oversight, and performance management for the End User Support team.
This position supervises a staff of approximately 5–10 employees and contingent workers.

Work environment
Work is primarily performed in a standard office environment.
Responsibilities

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
Oversee daily activities of Help Desk staff, assign tasks, and ensure timely resolution of technical issues in accordance with service level agreements (SLAs);
Serve as the primary escalation point for complex, high-priority, or sensitive issues, ensuring prompt resolution and clear communication with end users;
Provide guidance, mentorship, training, and performance feedback to staff;
ensure appropriate staffing levels and skill development;
Track team performance, produce metrics, reports, and surveys, and apply insights to improve service delivery and operational efficiency;
Administer and maintain endpoint management tools (e.g., antivirus, patching systems), ensuring system health, security, and compliance;
Maintain accurate records of IT equipment, including assignments, usage, lifecycle status, and health reporting;
Manage data center infrastructure, including server lifecycle, backup systems, cooling, UPS, and preventive maintenance scheduling;
Collaborate with external vendors and service providers to support infrastructure, systems, and data center operations;
Develop, review, and enforce IT procedures, operational standards, and documentation to ensure consistency and compliance;
Oversee installation, testing, imaging, configuration, and troubleshooting of hardware and software systems.
Prepare reports, bulletins, and documentation; communicate effectively with staff, management, and users to support operations and strategic goals.
Participate in after-hours/on-call support, assist with security systems (e.g., surveillance, access control), maintain confidentiality, and support organizational strategic initiatives.
Performs related duties as assigned

Knowledge of

Principles and practices of network administration, system access, and security procedures
WAN/LAN environments, network operating systems, and multi-domain infrastructures
Network technologies, topologies, hardware, and administration protocols (e.g., TCP/IP)
Relational databases and web- and Windows-based applications
Networked system environments and device capabilities
Maintenance standards for servers, network operating systems, and enterprise applications
IT service management frameworks such as ITIL
Enterprise email systems (e.g., Lotus Notes/HCL, Microsoft Exchange)
Microsoft technologies including Windows OS, Active Directory, DNS, DHCP, and print services

Skills in

Installing, configuring, and maintaining network components and operating systems
Troubleshooting network, hardware, and software issues across multiple platforms
Analyzing system and network problems; evaluating alternatives and implementing solutions
Maintaining network infrastructure (routers, switches, hubs, cabling)
Diagnosing equipment malfunctions and resolving technical issues efficiently
Using productivity and technical tools (Microsoft Word, Excel, PowerPoint, Visio, Project)
Strong analytical and problem-solving skills with attention to detail
Time management and prioritization of multiple tasks and projects
Effective verbal and written communication
Customer service and user support
Leadership and team management

Abilities to

Ability to quickly identify and resolve network and system issues.
Ability to manage and support multiple operating systems, applications, and platforms.
Ability to assess priorities and manage competing demands effectively.
Ability to build and maintain effective working relationships with diverse individuals.
Ability to work collaboratively in a team environment.
Ability to create staff development plans and track progress; Ability to maintain accurate records and documentation.
Ability to communicate technical information clearly to non-technical users.
Work environment; Work is primarily performed in a standard office environment.
Ability to support organizational goals and adapt to changing technical environments

Quick Apply

Refine Your Search

technical support manager jobs in lansdale pa

IT Network Technican Supervisor

Technical Support Manager

SAP Support Manager

IT Technical Support Supervisor

Program Manager/Training Lead

URBN Executive IT Support Lead

Manager, Sales and Customer Service

ServiceNow Functional Lead

Revenue Cycle Training Lead

Training Lead-Truss

Venue Technology Supervisor - Freedom Mortgage Pavilion

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