Job Title: Front Desk Receptionist / Optometric Technician
Location: Lansdowne VA, 20176
Job Type: Full-Time | In-Person
About Us
We are a patient-centered, multi-location private optometry practice serving Washington DC, Maryland, and Virginia. Our offices are built around exceptional service, high-quality eye care, and efficient, modern operations. As we open a brand-new location in Lansdowne VA, we are seeking a warm, organized, and reliable Front Desk Receptionist / Optometric Technician to become a key part of our growing team.
This dual-role position is ideal for someone who enjoys both patient interaction at the front desk and hands-on clinical support in the exam lane. You will play a critical role in shaping the patient experience from the moment they walk in to the moment they leave.
Position Overview
The Front Desk Receptionist / Optometric Technician serves as both the welcoming face of the office and a clinical support team member. This role ensures smooth front-office operations while assisting doctors with pre-testing, diagnostics, and patient flow throughout the day. Candidates should be friendly, detail-oriented, adaptable, and comfortable working in a fast-paced healthcare environment.
Key Responsibilities Front Desk / Patient Service Coordinator Duties
- Greet and assist patients as they arrive for appointments
- Manage check-in and check-out processes accurately and professionally
- Schedule appointments, confirmations, cancellations, and specialty lens visits
- Verify insurance benefits and clearly communicate coverage and out-of-pocket costs
- Answer and route incoming calls; return voicemails promptly
- Monitor and respond to office emails (including [email protected]) within 2 hours
- Accept and post payments for services and materials
- Notify patients when contact lenses or materials are ready for pickup
- Monitor patient communication and scheduling platforms
- Scan documents and upload to patient charts in Compulink (EHR)
- Complete Compulink Action Items in a timely manner
- Print nightly closeout reports and assist with end-of-day tasks
- Open or close the office when assigned
- Cross-train and support other departments as needed
- Attend all required staff meetings and training sessions
Optometric Technician Duties
- Assist with pre-testing and diagnostic imaging
- Provide chairside assistance to optometrists
- Perform basic vision screenings
- Handle E-prescriptions (preferred but not required)
- Maintain a clean and organized clinical environment
- Support efficient patient flow between exam rooms
- Deliver exceptional patient care and customer service
Qualifications
- 2–3 years of Optometric or Ophthalmic Technician experience required
- Front desk or patient coordination experience preferred but not required
- Strong customer service and communication skills
- Excellent phone etiquette and professional demeanor
- Ability to multitask and remain organized in a fast-paced setting
- Computer savvy; experience with EHR/medical software is a plus
- Team-oriented, dependable, and adaptable
- Strong attention to detail and problem-solving ability
- Reliable transportation required
- Comfortable working occasional weekends as needed
- High school diploma or equivalent required
What We’re Looking For
- Someone who genuinely enjoys helping people
- A fast learner who thrives in a patient-facing environment
- A dependable team player who values professionalism and kindness
- A candidate who embraces cross-training and evolving responsibilities
- Energetic, positive attitude with strong interpersonal skills
Benefits
- Paid Time Off (PTO)
- Health Insurance
- Dental Insurance
- Paid Federal Holidays
- Employee Eyewear Discounts & Free Annual Eyewear
- Opportunities for growth and advancement
Schedule
- 8–10 hour shifts
- Day shift
- Monday–Saturday
- No nights
- Weekends as needed
Reports To
Office Manager & Managing Doctor
If you are excited about working in a brand-new office, enjoy both administrative and clinical responsibilities, and want to grow with an expanding private optometry practice, we would love to meet you. Apply today and become part of a collaborative, supportive, and growth-oriented team.
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Optometric Technician: 1 year (Required)
- Opthalmic Technician: 2 years (Required)
- Frond Desk Optometric: 1 year (Required)
Shift availability:
Ability to Commute:
- Lansdowne, VA 20176 (Required)
Work Location: In person
