Top 1924 Patient experience manager Jobs in Lansing, Il

Director, Patient Access
Northwest Health - Porter —Portage, IN
- Full-time
- Hospital
- 3 years
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
Supervisor Patient Access
Advocate Aurora Health —Hazel Crest, IL
- $28.55 - $42.85 an hour
- Full-time
- Hospital
- HIPAA
- Mid-level
Surgery Scheduler - Clinic
Powers Health —Munster, IN
- Full-time
- Surgery
- Computer literacy
- Windows
Office Supervisor - Clinic
Powers Health —Munster, IN
- Full-time
- CPR Certification
- Mid-level
- High school diploma or GED
Registration Rep - Clinic
Powers Health —Munster, IN
- Full-time
- Computer literacy
- Windows
- High school diploma or GED
Operations Director Physician Practice
Franciscan Health —Munster, IN
- Full-time
- Bachelor of Science
- Master's degree
- Bachelor's degree
Registration Rep - OBGYN-Clinic
Powers Health —Munster, IN
- Part-time
- Computer literacy
- Windows
- High school diploma or GED
Licensed Clinical Social Worker (LCSW)
Behavioral Care Solutions —Hebron, IN
- From $37 an hour
- Part-time
- Psychiatry
- Nursing home
- Word processing
- 401(k)
Quick Apply
Team Manager Home Care (RN)
VITAS Healthcare —Tinley Park, IL
- $95,000 - $110,000 a year
- Full-time
- Nursing
- RN License
- Mid-level
- Mileage reimbursement
- Disability insurance
Quick Apply
CT / Xray Technologist, Nights - Up to $10,000 Sign-On Bonus
The University of Chicago Medicine —Harvey, IL
- $43.61 - $50.87 an hour
- Full-time
- Background check
- CPR Certification
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
6d
General Dentist
Medical Advantage Recruiters —Saint John, IN
- $160,000 - $180,000 a year
- Full-time
- Doctoral degree
- Mid-level
- Continuing education credits
- Health savings account
Quick Apply
Medical Lead Veterinarian at Avenue Animal Hospital in Tinley Park
Avenue Animal Hospital —Tinley Park, IL
- $130,000 - $170,000 a year
- Full-time
- Senior level
- Leadership
- 2 years
- Paid parental leave
- Disability insurance
Quick Apply
Hospice Clinical Team Manager (RN Required)
VITAS Healthcare —Chicago, IL
- Full-time
- Nursing
- RN License
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Certified Surgical Technologist (Fulltime/Parttime)
The 900 North Michigan Surgical Center —Chicago, IL
- $29.22 - $38.00 an hour
- Part-time
- CPR Certification
- Surgery
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
Licensed Clinical Social Worker LCSW
RML Specialty Hospital —Chicago, IL
- $32.78 - $49.16 an hour
- Full-time
- Hospital
- Customer service
- Word processing
- Free parking
- Health savings account
Quick Apply
Admissions RN - Weekends
VITAS Healthcare —Tinley Park, IL
- $42 - $45 an hour
- Weekends as needed
- RN License
- Mid-level
- Hospice
- Mileage reimbursement
- Disability insurance
Quick Apply
RN Manager-Emergency Room
St. Bernard's Hospital and Health Care Center —Chicago, IL
- $45.00 - $81.90 an hour
- Full-time
- Background check
- Nursing
- RN License
- Health insurance
- Dental insurance
Quick Apply
General Dentist
Medical Advantage Recruiters —Gary, IN
- $160,000 - $180,000 a year
- Full-time
- Doctoral degree
- Primary Care
- Mid-level
- Continuing education credits
- Health savings account
Quick Apply
RN Nursing Unit Manager
Great Lakes Healthcare Center —Dyer, IN
- $39 - $43 an hour
- Full-time
- RN License
- Mid-level
- 2 years
- Disability insurance
- Health insurance
Quick Apply
$47 RN $38 LPN GTUBE,TRACHEA AND VENT MON-FRI 7AM-7PM/7PM-7AM
Reliance Home Health Caregivers —Chicago, IL
- $38 - $47 an hour
- Urgently hiring
- Background check
- CPR Certification
- RN License
- Flexible schedule
Quick Apply
5d

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Director, Patient Access

Northwest Health - Porter -
Portage, IN

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Paid time off
Leadership training provided
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement
Life insurance

Qualifications

Operational analysis
Staff supervision
Performance improvement leadership
Strategic goal setting
Strategic management
Team member evaluation
Patient flow optimization
Process audits
Overseeing health insurance pre-certification
Healthcare resource management
Accreditation standards (regulatory compliance area)
Quality of care (regulatory compliance area)
Medical insurance coverage verification
Hospital revenue cycle management
Hospital strategic planning
Leading financial planning
Employee retention
Hospital quality control
Team scheduling
Performance feedback (performance evaluation method)
Talent acquisition strategy
3 years
Master's degree
Team development
Patient experience leadership
Bachelor's degree
Compliance training programs
Financial workflow efficiency improvements
Team training
Employee retention strategy

Full Job Description

Why You’ll Love Working Here

Competitive Compensation – Salary and benefits package designed to reward your expertise, leadership, and contributions.
Comprehensive Health Coverage – Medical, dental, vision, and life insurance options to support you and your family.
Future Security – 401(k) retirement plan with employer matching to help you build long-term financial stability.
Generous Paid Time Off – Paid Time Off (PTO) and Extended Illness Bank (EIB) to support work-life balance and personal well-being.
Career Growth Opportunities – Professional development, leadership training, and advancement opportunities across our organization.
Recognition & Reward Programs – We celebrate employee achievements and contributions to our success.
Exclusive Employee Discounts & Perks – Access to special savings and benefits designed for our team members.

The Director, Patient Access is responsible for strategic leadership, operational oversight, and performance management of patient access functions across the facility and off-site locations. This role directs registration, insurance verification, financial counseling, scheduling, and other front-end revenue cycle processes to optimize patient experience and revenue integrity. The Director, Patient Access ensures compliance with regulatory requirements, drives process improvements, and fosters collaboration between patient access teams and key stakeholders, including medical staff, administration, and revenue cycle leadership.

Role: Director, Patient Access
Location: Valparaiso, IN

Schedule: Days with need for flexibility

Essential Functions

Leads, manages, and mentors patient access professionals across multiple locations, ensuring high levels of performance, productivity, and customer service.
Develops staffing models, recruitment strategies, and retention initiatives, ensuring the department meets operational demands while fostering a positive workplace culture.
Oversees all patient access functions, including registration, insurance verification, scheduling, pre-authorization, financial counseling, and point-of-service collections.
Implements and enforces standardized policies and procedures to drive efficiency, minimize errors, and improve financial outcomes.
Monitors departmental workflows and KPIs, ensuring timely completion of registration, eligibility verification, recurring discharges, audits, unbilled accounts, and insurance validations.
Collaborates with the Shared Services Center (SSC) and facility CFO, ensuring alignment with revenue cycle best practices and proactively addressing areas for improvement.
Ensures compliance with regulatory, audit, and accreditation requirements, tracking performance and implementing corrective actions when necessary.
Works closely with other hospital departments and physician offices, improving coordination between clinical and financial teams to optimize patient throughput.
Develops and implements training programs for staff, ensuring adherence to policies, revenue cycle workflows, and regulatory guidelines.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.

Leadership Responsibilities

Supervision and Staff Management
- Provides leadership, mentorship and professional development opportunities for departmental staff.
- Schedules employees to ensure effective use of resources. Consults with leadership on any potential staffing issues.
- Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.
Strategic Planning and Financial Oversight
- Collaborates with hospital leadership to set the strategic direction for the department, including budgeting, resource allocation and long-term planning.
- Monitors expenditures, ensuring cost-effective delivery of services.
- Evaluates and implements new technologies to enhance operational efficiency.
- Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies.
Quality Assurance and Regulatory Compliance
- Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards.
- Participates in audits, inspections and accreditation processes as applicable.
- Follows established quality control practices to ensure accuracy, consistency and safety.
Collaboration and Communication
- Works closely with leadership teams to coordinate and improve service delivery.
- Stays up-to-date with industry advancements, new technologies, and regulatory changes.
Staff Responsibilities
- May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications

Bachelor's Degree in relevant field required or
Seven (7) plus years of direct experience in lieu of a Bachelor's degree required
Master's Degree preferred
3-5 years of experience in closely related field with Bachelor's degree required
3-5 years of previous leadership experience preferred

Knowledge, Skills and Abilities

Strong leadership, organizational, and communication skills.
Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
Communicate effectively with leadership, team members, and stakeholders.
Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
Problem-solving and critical thinking skills.
In depth knowledge of industry best practices and regulatory compliance (if applicable).
Strong organizational and time management skills.
Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Licenses and Certifications

CHAM - Certified Healthcare Access Manager preferred

Why Work at Northwest Health?
At Northwest Health, we’re more than healthcare providers, we’re a team dedicated to compassionate care and community wellness. Join us for a supportive work environment, opportunities for professional growth, and the chance to make a real difference in the lives of our patients every day. Your skills, your passion, and your commitment matter here.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.

INDNC

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Refine Your Search

patient experience manager jobs in lansing, il

Director, Patient Access

Supervisor Patient Access

Surgery Scheduler - Clinic

Office Supervisor - Clinic

Registration Rep - Clinic

Operations Director Physician Practice

Registration Rep - OBGYN-Clinic

Licensed Clinical Social Worker (LCSW)

Team Manager Home Care (RN)

CT / Xray Technologist, Nights - Up to $10,000 Sign-On Bonus

General Dentist

Medical Lead Veterinarian at Avenue Animal Hospital in Tinley Park

Hospice Clinical Team Manager (RN Required)

Certified Surgical Technologist (Fulltime/Parttime)

Licensed Clinical Social Worker LCSW

Admissions RN - Weekends

RN Manager-Emergency Room

General Dentist

RN Nursing Unit Manager

$47 RN $38 LPN GTUBE,TRACHEA AND VENT MON-FRI 7AM-7PM/7PM-7AM

I want to receive the latest job alert for patient experience manager in lansing, il

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